Dŵr Cymru Welsh Water Reviews 

Had a meter installed after my bill as a single person, in a small property jumped from £600 to £800 per year. I was not informed of the huge daily service charges prior to installation. 7 months down the line my monthly payments have jumped from £36 to £50 pm due to the fact that they're too incompetent come out to read my meter. I pay for this service in my daily service charge!

The stench of raw sewage constantly fills the air of my neighbourhood. I'm again charged for them to 'apparently' take it away. Instead, this just gets dumped into my local rivers, and the huge fines passed on to their customers. Daylight robbery!

letter received this morning advising bill going up for the next four years.I cannot even be bothered to explain the nonsense excuses and mitigation they outlined in the letter.It is all becoming rather concerning for those who have grafted a life time to retire and have a reasonable standard of living.

Terrible company rude pestering causing anxiety for customers and the water is terrible.

Moved house 20/8. Meter read 11/8 so final needed. Request made could not be honoured as meter T1 - Arnie territory. Physical disability and distance prevented my reading meter. Gave new location and was asked to read meter ! DOH !!!.
Service adviser unsure they supplied so asked to contact previous owner.
Welsh Water only water supplier in Wales unless you have private well. None visible only meter cover outside every property.
I shall write complaint.

Staff have been dealing with a request from my neighbour to access the sewerage system via my lateral drain . Everyone has been helpful and very clear in explaining their systems and my rights the different possible outcomes etc. Calls were returned promptly and operators polite and helpful. Officers who visited were very pleasant to deal with .

My water bill has gone up by almost 100% on water meter inspite of similar use. When speaking to their water meter unit I was told that 35% increase in water rate from April 2025 but I was only informed in August 2025 as my online account with direct debit only send bill every 6 months, last one in Feb 2025! So 35% increase was without informing the customer even by e mail ( the way I get my bill)!! I also had £92 outstanding to pay as their monthly direct debit calculated wrongly in Feb 2025 and August 2024. What a service this company has!!!! For people on Wales there is mo choice either!!

Got my statement from Welsh water and anticipated a pay increase which they said would be 27% however they increased my water bill by 298%!!!!!

Welsh Water had the nerve to write a letter explaining why the fee went up one of which was to put £73 million aside to help pay for low income or vulnerable people’s bills, which explained is you pay more to pay their Water because that low income person most likely can’t be bothered to get a job and pay for what they use!

Secondly, they said they were charging more for investments in the company roughly £1.1 billion to clean up the rivers and outflow outlets, everybody knows the water companies got fined for dumping sewage in the rivers and now they’re charging their customers more to clean up their mess. How on earth is that allowed.

It’s disgusting, and embarrassing, working class people are being forced to pay for their companies mistakes and messes. Welsh water should absolutely ashamed they say there are nonprofit company however the CEO gets paid half £1 million a year! In one year they got a £91,000 bonus. Which I guess explains where my money is going.

Absolute jokes!!

This company is the most disgusting ripoff merchants you could ever hope to meet... you have no option other than to use them, they never show up when they're supposed to and charge an extortionate amount for what should be a basic human right. Customer service do not care what soever. Just kept saying if I was on benefits they could help but unfortunately I work.... absolutely disgusting! Worst part is they're the only company that does this area... they make 800 million a hear and are using our money to invest.... absolute con artists......

Shocking!! My water meter was fitted less than two months ago and I have called Welsh water 3 times because of leaks. It was recommended by a friend of mine who works for them!! No one turned up when I called them. I chased them again and they still didn’t turn up. Complete and utter shambles of a company! Let’s hope a new regulator can sort their nonsense out or get someone else in!!

Disapointing that you cannot leave a no-star review. Tried to find the telephone number of Welsh Water but the company is that shy it won't give you one except for the emergency numbers they are legally obliged (forced) to provide. Resumed the search bypassing the Welsh Water main contact site and found them all listed on what appears to be a 3rd party site

Worst company ever, I wish I never knew about this company

Absolute joke of a company waited a week for a leak to be repaired with out hot water being promised different days by different staff having 4 children one a baby and now to top it off a few months after deciding to dig up the road directly outside my house to access the leak they have now decided with no warning and to start the work at 1 am using jackhammers and disk cutters being told that they don’t need to give notice on a residential area as it is right as it’s an emergency leak repair but when we were without water it wasn’t an emergency as they had to take time to plan the road works they really have no consideration

Suddenly my bills increased by 95%. No explanation by Welsh Water and no increase in use by me? The Welsh Government boasts Welsh Water are non profit making but they behave like the privatised water companies.

I contacted WW this morning about low water pressure. An hour later a nice chap from WW arrived at my front door. Another 20 minutes later and my water pressure was restored. I am delighted by the prompt, professional and efficient service. Well done WW. Keep up the good work.

If I could give no stars, I would. Trying to inform them of my aunts death - they have: listed me as the owner despite me repeatedly telling them that I am not , demanded payments that we do not owe, failed to record my repeated contacts with them, no links between different departments, failed to recognise that probate has not yet been granted so the property cannot be sold or occupied, refused to believe that I don't live there (even though I don't even live or work in Wales), aggressively questioned why I visit the house (despite it being a stipulation of the empty house insurance that someone does a regular check so I have no option)... I could go on but its too stressful and depressing and distressing. Now their complaints page isnt even working.

I called welsh water as my bill had increased and I was worried about payments. I didn't even know about the watersure wales scheme but the lady I spoke to picked up on it when I mentioned I was on benefits. I'm afraid I didn't get her name but both she and Nathan Edwards treated me with dignity, respect and empathy. Their kindness meant the world to me and I haven't stopped singing their praises and telling everyone about the call. They were able to switch my tariff and save me £200 a year which is a massive relief to me. They explained everything during the call so the only thing I had to do was send 2 pieces of information by email. Had a message from Joseph within 2 days to say my tariff had changed. Thank you all so very much

How are this company allowed to hold a licence? They will do anything they can to manipulate the truth and never get a thing right.
I setup a DD to cover this years payment and had a confirmation email from them. I then received a letter saying I needed to setup said DD , thinking it was job done I ignored it. I then got another one, even more threatening, so I went online to find no DD had been setup. I then setup another one and received confirmation again. Within hours I received an email from their litigation department. Now not being happy I made a complaint. This was met with an email saying the whole situation was my fault because I had not pay them for two years 8 and 10 years ago. Welsh Water out of nowhere setup a situation by not actioning my DD so they could issue court proceedings against me.
Welsh Water are a totally incompetent and arrogant, ‘Not for profit just for wales’ if you believe that you believe anything. Peter Perry who leads this gang earned £892.000 in 2021 and last year he took a £91000 bonus. Nice work if you can get it from a not for profit company.
While this talentless wonder takes your money you can’t swim in the sea safely. Between Hafren Dyfrdwy and Dwr Cymru a 613,618 hours, the equivalent of 25,567 days of sewage discharges. Please look the facts up. Millions of tons of sewage discharged and this guy thinks he can pocket an extra £90000 of your money.
Not for Wales he just takes your money and puts it in his pocket. Then he has his bully boys threaten a disabled person. In the words of the late great Terry Thomas, “You’re An Absolute Shower”.
Let hope the people of Wales kick Labour out and the new government kicks these clowns out.

I'd like to know how my 81 year old mother's water bill has gone up from £500 odd a year to over £900... not profit my ass.. I have told her not to pay it because if it was me I certainly wouldn't pay that a year, for the service.

Tanker driver called Brendan clameer registered number of vehicle CF73 OBZ Was a very helpful guy to me I had a flat tyre he pulled in behind me and very kindly help me sort it if it wasn't for his help I don't now what I would of do I had a van full of parcel ready to be delivered I would just like to thank him for his help 😀 😊