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Dylan Oaks Reviews 354

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TrustScore 4 out of 5

4.0

Jewellery manufacturer
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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers had a great experience with this company. Customers are consistently pleased with the high quality of the products, particularly the jewelry, noting its durability and beautiful appearance. Many appreciate the elegant packaging, especially when items are intended as gifts, and commend the quick delivery service. However, some people were dissatisfied with certain aspects of their orders, such as issues with engraving clarity or items arriving damaged. There were also instances where customer service responses were slow or unhelpful, and some experienced delays in receiving their deliveries.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality and beautiful... See more

Quality

Consumers generally express satisfaction with the quality of the jewelry. Many reviewers praise the high... See more

Order

People report ambiguous experiences with order. While some customers praise quick processing and delivery,... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the amazing and excellent... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the fast delivery, with some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Beautiful necklace no faults there but engraving poor it is difficult to make out letter. it arrived beautifully pckaged but because address stuck to lovely black box i could not use it

Rated 4 out of 5 stars

This piece was to replace a faulty piece I was gifted for my birthday. The original bracelet tarnished where the links met, after 2 wears in about 3 weeks. I was offered a replacement or voucher to p... See more

Rated 5 out of 5 stars

Placed my first order on Black Friday for Christmas gifts and everything arrived quickly and beautifully wrapped. Can’t wait to give these to family, and saves me the hassle of wrapping them myself. W... See more

Rated 5 out of 5 stars

Bought a bracelet and unfortunately it snapped soon after. Got onto Customer Care and Caitlin arranged a replacement ASAP, no fuss and no hassle. Jewellery is beautiful, packaging is nice too and... See more

Company details

  1. Jewellery manufacturer

Written by the company

Personalised Jewellery Custom made bespoke name necklaces, earrings, rings and bracelets.

Contact info

4.0

Great

TrustScore 4 out of 5

354 reviews

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1-star

Replied to 26% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Literally the worst customer experience…

Literally the worst customer experience I’ve ever received. Ordered a necklace, they sent me the wrong one 4 times and on the 5th time got it right.
Stupidly of me, I thought that experience was a once off and I placed a second order. I’m now 2.5 months in trying to get them to rectify engraving, they just keep send me the original wrong engraving and today I received someone else’s order in the post.
It seems like their online business is uncanny to a circus to me!

21 July 2023
Unprompted review
Rated 2 out of 5 stars

Broken on arrival and offered a repair

I bought a gift for a friend.

It arrived and the chain was broken on arrival. I contacted customer service who told me to send it back and they would REPAIR it. I paid full price and expect my purchase to be usable on arrival, furthermore, should it be faulty, broken and unusable on arrival I would expect at very least an apology for the inconvenience and embarrassment this has caused.

I am all for supporting local businesses but this left a VERY sour taste. For this reason alone, I would not recommend purchasing from this company. Customer service need training.

1 July 2023
Unprompted review
Rated 5 out of 5 stars

Accidentally ordered 2!

Girlfriend loved the necklace ! Accidentally ordered two and was refunded for one , excellent service and product

21 June 2023
Unprompted review
Dylan Oaks logo

Reply from Dylan Oaks

Hi Aaron, thank you for taking the time to leave us such a positive review! We are delighted that your girlfriend loves her Dylan Oaks necklace.

Rated 5 out of 5 stars

amazing service

18 May 2023
Unprompted review
Dylan Oaks logo

Reply from Dylan Oaks

Hi Kate, thanks for taking the time to leave us this kind review! We thank you for being a part of the Dylan Oaks family.

Rated 5 out of 5 stars

The girl was lovely and so helpful

17 May 2023
Unprompted review
Dylan Oaks logo

Reply from Dylan Oaks

Hi Fiona, thank you for taking the time to leave us this lovely review! We thank you for being a valued member of the Dylan Oaks Club!

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