Dynamite Clothing Reviews 360

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 150 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their kindness, welcoming demeanor, and helpfulness, often going above and beyond to assist with finding perfect outfits and providing suggestions. The service provided is consistently described as excellent, with many appreciating the seamless transactions and attentive assistance. Reviewers are also impressed with the quality and style of the clothing, noting that items fit well, wash beautifully, and maintain their color over time. However, some customers experienced dissatisfaction with customer service, citing issues like lost orders, slow replies, and unhelpful agents. There were also concerns about inconsistent sizing and occasional defects in products, as well as instances where staff did not acknowledge or assist customers promptly.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their helpfulness and friendliness. Many... See more

Product

People report ambiguous experiences with product, with many customers expressing satisfaction with the style,... See more

Service

Customers had positive experiences with service, with many reviewers highlighting exceptional and helpful... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers praising the materials, quality, and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The overall experience was positive. The employee who helped me was great and the store looks really great! My only complaint is that there wasn't a lot of stock. There were a lot of missing sizes for... See more

Company replied

Rated 4 out of 5 stars

I like that dynamite has a variety of sizes that are true to size. The quality of the clothing is next level and I would recommend this store to anyone who wants clothing that makes the feel beautiful... See more

Company replied

Rated 4 out of 5 stars

Great customer service all though my November 25th was lost and i didn’t get my items, when i tried to reorder my items one of them no longer had my size :( The customer service was on it and refu... See more

Company replied

Rated 3 out of 5 stars

I liked the old store version way better. The lighting in the dressing room as a dark yellow is a no-no, it isn’t flattering to anybody at all and doesn’t make the colors of the clothes pop on you. Al... See more

Company replied


Company details

Written by the company

Show us how you pull of your #DynamiteStyle | Montrez-nous à quel point votre #DynamiteStyle


Contact info

3.8

Great

TrustScore 4 out of 5

360 reviews

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Asks customers to review

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Rated 5 out of 5 stars

Dynamite Eaton centre stylist Anica

The Dynamite Eaton centre stylist Anica A. was super helpful and amazing in all of her clothing recommendations! She was friendly and suggested items I wouldn't have thought to try just looking at them on a hanger. I bought way more than I usually buy and not once did I feel pressured to purchase anything. I'm glad I signed up for this appt. as this is such a great idea by Dynamite and hope to attend one again to update my wardrobe as the season changes.

19 April 2025
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Reply from Dynamite Clothing

We're loving how much you enjoyed your in-store experience - thanks so much for the awesome feedback. Can't wait to see you again!

Rated 5 out of 5 stars

Hi it is my pleasure to share my…

Hi it is my pleasure to share my experience at dynamite carrefour laval
Sarah is always incredibly helpful during my visits. She is knowledgeable, kind, and really makes my experience great. She is genuine when asked if the item looks good and suggests options.
She takes extra help in finding my size if not on the floor.

19 April 2025
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Reply from Dynamite Clothing

Hi Antoinette, we're loving how much you enjoyed your in-store experience. Can't wait to see you again!

Rated 5 out of 5 stars

My fav store :)

Prices are fair in my opinion, i shop a lot and Dynamite offers fair prices and nice pieces and for the price the quality is exceptional. I do think the prices have been going up a lot in the past months and i fear it will get out of hand like it happens for some clothing companies... but so far so good! Shipping is super fast! I order every month from Dynamite and receive my package withing a week, usually 3-5days max!

18 April 2025
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Reply from Dynamite Clothing

Hi Chantal, we really appreciate hearing how much you enjoyed your online experience with us. See you online again soon!

Rated 5 out of 5 stars

Great service

Great service, attentive staff, beautifully merchandised store!

15 April 2025
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Reply from Dynamite Clothing

Hi Michelle, we're loving how much you enjoyed your in-store experience. Can't wait to see you again!

Rated 5 out of 5 stars

10/10 Always

Items are always organized and well-presented. Employees are always willing to help. Product is amazing - I always love everything I try on!

14 April 2025
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Reply from Dynamite Clothing

We make the clothes, but you take them to the next level, Taylor! Thanks for the positive feedback, really appreciate it!

Rated 5 out of 5 stars

Been shopping at Dynamite for years

Been shopping at Dynamite for years. Affordable clothing at a good price and customer service is great

13 April 2025
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Reply from Dynamite Clothing

We really appreciate your feedback. Thanks for taking the time to share it, Tanya!

Rated 1 out of 5 stars

Outlet collection mall needs someone working on Dynamite side

When shop at the Polo park location - there is always a greeter and someone to check in or ask questions.
At the outlet collection store - there is never anyone working on dynamite side …. No greet , no help when needed , no service . It’s sad - as the store used to have good service and now it’s lacking .
I try to go to polo or order online , despite the outlet collection store is my store of convenience:

13 April 2025
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Reply from Dynamite Clothing

Hey Deseree, we appreciate you taking the time to leave us your feedback. We're sorry to hear that you didn't feel satisfied as we're committed to offering the best service. Please contact our team at customerservice@dynamiteclothing.com so we can make this right.

Rated 5 out of 5 stars

Happy customer

Always find what I need for any occasion.

13 April 2025
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Reply from Dynamite Clothing

We really appreciate your feedback. Thanks for taking the time to share it!

Rated 5 out of 5 stars

I go to the smith haven mall lake grove…

I go to the smith haven mall lake grove New York , everyone is super helpful! When I go to this store I buy everything, when I have 2-3 items in hand the girls always start a dressing room for me and always so kind and in a happy helpful mood. It makes me want to keep going back. I love the service and the clothes. Thank you

11 April 2025
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Reply from Dynamite Clothing

We make the clothes, but you take them to the next level, Anastasia! Thanks for the positive feedback, really appreciate it!

Rated 5 out of 5 stars

I am in love with Dynamite clothing

I love Dynamite clothing! I have a small frame and it is very difficult to find clothes that fit. Dynamite size starts at XXS and all the clothes that I buy fit like a glove. I also find that all the collections/models are very elegant and trendy. For online shopping, the shipping is super fast and the shopping experience in the store (Carrefour Laval) is very pleasant and the staff is very helpful with a positive attitude.

11 April 2025
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Reply from Dynamite Clothing

We make the clothes, but you take them to the next level, Corina! We love to hear that you’re enjoying both the in-store and online experience. We’re here whenever you need us—any time, any place!

Rated 3 out of 5 stars

Lacking customer service

I normally do not write reviews and I'm usually very satisfied with the associates who are working in the store however on this particular day the two ladies working were more interested in their own conversation at the cashier desk than helping the customers who were in the store or trying clothes in the fitting room. When we could not find the size we needed in the store, one of the associates said she could order it online for us however when she looked it up on her computer she advised us that size/color was completely sold out and they could not place the order for us. When we got home 30mins later I checked the website myself and the item in question was in stock (not even flagged as low inventory) so I'm not sure what the store associate was looking at on her computer. I had to order two to avoid being charged the shipping cost which means I now have to return one of them at the store once I receive my order. If she would have ordered the item for me from the store and waived the shipping cost it would have saved me the trip of returning one of the items. The customer experience on that particular day was disappointing.

6 April 2025
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Reply from Dynamite Clothing

Hi LT, we appreciate you taking the time to leave us your feedback. We're sorry to hear that you didn't feel satisfied as we're committed to offering the best service. Please contact our team at customerservice@dynamiteclothing.com so we can make this right.

Rated 4 out of 5 stars

I hate seeing things online and then I…

I hate seeing things online and then I go into the store to try on and they don’t get them. Also, the new point system is a scam. There is no incentive to shop there.

12 April 2025
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Reply from Dynamite Clothing

Hey Meghan, we value hearing what our customers think. We're always striving to improve our Dynamite Collectif program. We appreciate the feedback and will continue to introduce new incentives and exclusive perks!

Rated 4 out of 5 stars

It was a good experience

It was a good experience, they were nice and helpful. However, online they have multiple options for tall women, at the store you can’t find it at all. This is a little disappointing, I recommend to have at least 2-3 size as tall since it is something you offer.

10 April 2025
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Reply from Dynamite Clothing

Hi, we're loving how much you enjoyed your in-store experience. Thank you so much for your feedback - we always value hearing what our customers think. Can't wait to see you again!

Rated 4 out of 5 stars

Too overpriced nowadays

I’m finding dynamite is getting more expensive but the quality doesn’t reflect the price. I have now started to wait until dynamite pieces go on sale at the end of the season because those are the prices that I find fair and justified for the quality of the clothing. For example, I just purchased the Bubble Sleeve V neck Blouse which was $59.99 and the material is thin, feels cheap, and overall just not worth the cost. I love dynamites pieces but I don’t think the prices reflect the quality of clothing anymore.

10 April 2025
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Reply from Dynamite Clothing

Thank you for reaching out with your thoughts, Cas. We’re always listening and appreciate your input!

Rated 1 out of 5 stars

Do not even buy those slave produced…

Do not even buy those slave produced polyester goods. Better go to your local thrift store or marketplace and buy natural material clothing which is not polluting the nature and is not flammable, toxic etc.

4 March 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY! I bought a dress in September and it arrived a month later. The dress didn’t fit and felt very cheap so I returned it. Customer service took a week to send me a return label and I have yet to receive a refund. Contacting costumer service was incredibly difficult and once I got a hold of someone, they said they would take care of it. It’s now March and I still have not seen a refund transaction after reaching out MULTIPLE times between September and now. At this point they can keep my $90.

30 September 2024
Unprompted review
Rated 1 out of 5 stars

I went to buy a dress and they had no…

I went to buy a dress and they had no size we wanted. That store worker made a hold for the same dress at different dress until we realized the other store lady booked a wrong dress at pickup time. So we decided to order it online before our event and it be delivered to our home with in 3 to 5 business days. It didn't so we had to revisit the store just before the event to get it. Had a bad customer service with the in store lady at that time and didn't help us.

19 January 2025
Unprompted review

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