Dynamite Clothing Reviews 353

So nice cloths specially for work and everyday use.

Kelly at the Chinook mall location was wonderful! She provided different tops to try on with a satin skirt that I really loved. She has an eye for fashion. Very pleasant to speak with.

I ordered a white dress online. Received dress in damaged state. I contacted dynamite and they stated I needed pictures so I said I would reach back out once I was back. Reached back out with pictures and they lied to me and said they changed the policy from 30 days to 14 days. I contacted them about return item within 30 days of buying and receiving items. Luther K was very rude on the chat. I have the transcripts to prove so. This company will not help you with customer service.

If I could input 0 stars I would. When checking out through the dynamite app, they omitted my full address while checking out. Due to an incomplete address my order was delivered to my building common area and is now missing. Now dynamite refuses to assist me even though I had input the correct address, and their glitchy app had messed up my address. I even have tested their app again and realized that even though i put in my full address when i get to the check out page, its a modified address but again a customer wouldn’t question it knowing they put in the full address.

I’ve never dealt with such horrible and unresponsive customer service, dynamite doesn’t care about their customers and they’re extremely dismissive even when they’re the ones at fault.

I’m still struggling to get proper assistance from customer service.

I would avoid purchasing from dynamite completely if you value your money and your mental health.

I think it’s extremely important for Dynamite to know that consumers are very aware that their quality of clothing is no where near worth the price of their clothes. This is literal price gouging. The quality of the clothes hav always been very low. Any pants I’ve ever bought always have holes within a couple months. The clothes don’t last and pill. I bought a pair of $80 pants a couple months ago, they’re all pilled and I don’t wear them. I bought a $30 tank top which is now pilling as well. I can find clothes on SHEIN for a fraction of the price and they are wayyyy better quality and last. I just think this is intentional, and it just wont lead to success because contrary to popular belief consumers aren’t stupid.

Was sent workout top without bra pads. When I brought it back, they did not have the size and had to purchase another colour that was not on sale

Good stuff, excellent

It was perfect as always! Thank you.

Going into the store is less stressful than ordering online. Communication is very lack when it comes to knowing when your item will be delivered.

This store is a rotten scam. I placed an order at the store on Dec 17th, exactly 2 weeks ago from today, (dec 31st) with no update or shipping info etc. So, I call them on the 28th and was told it would be escalated to there escalations team and would receive a phone call back within 24 hours. Next day rolls around, no call back. I phone them again on the 29th, and was told again I would receive a phone call back within 2 days. I call back AGAIN for the 3rd time and was told it would be an additional 5 days, and was also advised that because I keep calling them it’s getting delayed like WTH WOW, what a full running dysfunctional business they have going I’m surprised they’re still in business. This franchise is a joke. If this were the gap they would have rectified the issue on the first call and given me an incentive. I’m blown away at the level of costumer service, me having to chase down my own order, or money is quite pathetic. At this point I’m just furious and frustrated. Im glad I recorded these phone calls, about there empty promises and lies about call backs on said dates. I hope this the store goes down under. I’d never shop here again. Cheap costumer service and clothing. What was I even thinking.

Love the service, didn’t really like the dress but i might have wrongly chosen !!

The young lady who helped us out was very professional and helpful. She provided great customer service, while being personable.

Received the jacket in a timely manner. The problem is not with the quality of their clothing, it is with their pricing policy. The item I wanted was advertised at a discount, but they were out of stock in my size and had been even prior to the sale. One of the jackets (and I mean only one--probably a return) appeared the day after the sale closed. I quickly ordered the jacket and called customer service to let them know about the situation hoping they would be sensitive to my issue. They were absolutely inflexible and said that they were unable to adjust the price. I was told to return and reorder. The return was not a problem, but there were none to reorder! I was in a pickle. Thus this review.

I realize it is not the customer service representatives that create the company policy, but executives. This particular policy, however, is both poor and illogical.

A thought: an easier policy for the company does not mean a better policy! Great policy will yield greater loyalty from your customers and greater loyalty from your customers will yield higher profits.

Always a great experience and the sales Associates are always so helpful and knowledgeable. I can always count on Dynamite to have everything I need.

The worst brand ever made. If I could give them - I would have. The customer service is awful.

poor service!! they only good at taking money from people. bad experience! i will never buy here again

Very annoying that you can’t process a return on your own and have to contact customer service to request one. Took over 72 hrs and multiple contact attempts to finally receive a return label. Seems scammy and ensures that I will never shop there again.

I reached out to chat on dynamite website and spoke to Adam about my package that i did not receive.my order number is 765016554030. He said theres nothing he can do about it and that it couldve been stolen. I dont know nothing about it being stolen i just know i didnt get the order i paid for. Then. When i told him i want to speak to someone else he said he can escalate the case and that even if he wanted to refund me he cant because its over $200…. What does that have to do with me i still paid $225 for something i have not gotten. Its on the seller to make sure i got my order no matter right its consumers rights. As a first time customer this is really bad customer service and not okay. The company is trying to rob people and take their money. No where was I told that if my order is more than 200 im not gonna be refunded that doesnt make sense. The seller is liable always. For company thats well known they dont care about their customers all they care about is taking money from them. This makes me never want to shop with them ever again. And i dont recommend anyone to shop from them either because if anything happens to ur order they will not care at all. I shouldve seen all the negative reviews about this company before i ordered from them.

Great customer service all though my November 25th was lost and i didn’t get my items, when i tried to reorder my items one of them no longer had my size
:(
The customer service was on it and refunded me but still sad i didn’t get all my items.