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Dyno-Rod - North West Reviews 

546
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TrustScore 4.5 out of 5

4.7

Vale Street Works, Vale Street, BB3 1LP Darwen, Lancashire, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Helpful and efficient service. Rang before coming, came when they said they would. Courtesy call from office also on the morning to say the cost and procedure. Person who came was efficient and got th... See more

Rated 5 out of 5 stars

Very fast response Inspected the problem offered advise and assistance Most importantly though How refreshing a company that actually picks up the phone when you call 🙌🏼 Exactly what yo... See more

Company replied

Rated 5 out of 5 stars

Great service today clearing a blocked soil pipe. The first operative was great but the engine running all the pumps in the van wouldn't work after a while. She assured me a colleague would come to co... See more

Company replied

Rated 5 out of 5 stars

The engineer turned up on time & gave me the quote,which I was happy with, I left him to it & he came back to say he wasn't charging me as the issue was the responsibility of UU! Friendly lad & wouldn... See more

Company replied


Company details

  1. Plumber
  2. also in
  3. Drainage Service

Written by the company

Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.

The Dyno-Rod difference

No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee

Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.

Contact info

  • Vale Street Works, Vale Street, BB3 1LP, Darwen, Lancashire, United Kingdom

  • 01254 367330

4.7

Excellent

TrustScore 4.5 out of 5

546 reviews

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4.7

All reviews

(546)

7,930 reviews in the last 12 months

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Rated 5 out of 5 stars

Cleared major blockage with minimum of fuss!

All toilets in house suddenly blocked late morning and backed up into bath and showers. Murph arrived on site within a couple of hours, got straight down to business, cleared a massive blockage in the sewer pipe and had it clean as a new pin in no time. Also smoothed a pipe joint off to help stop the problem recurring. Excellent service!

18 August 2025
Unprompted review
Dyno-Rod - North West logo

Reply from Dyno-Rod - North West

Michael Spurr,

We appreciate you taking the time to share your experience. We are happy to hear that the engineer resolved the blockage and provided excellent service. We will share your comments with the team. Please feel free to contact us if we can assist you in the future.

Michael Dempster, Dyno-Rod

Rated 5 out of 5 stars

Great Customer Service

The lady who came to Gidlow Lane, Saturday night 15/08/25 was amazing. She was so helpful and kept us at ease throughout. Sorted the issue really quickly and was really polite.

100% Reccomend

15 August 2025
Unprompted review
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Reply from Dyno-Rod - North West

Morgan Singleton,

We're happy to hear that our service was amazing and that the team member was helpful, polite, and efficient in resolving the issue. Thank you for your recommendation!

Michael Dempster, Dyno-Rod

Rated 5 out of 5 stars

Murphy was a legend

Murphy was a legend. He spent ages working out where our problem was and jetting the different legs of the sewer until he found & cleared the blockage. Then he checked that everything was clear & working properly. It took a lot of working out what was wrong & Murphy went the extra mile even though it was really hot and getting late in the day. Huge thanks to Murphy from me & my Mum

12 August 2025
Unprompted review
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Reply from Dyno-Rod - North West

Jo Bradley,

We're happy to hear that the work to identify and resolve the sewer blockage met your expectations. We appreciate you and your Mum taking the time to share this positive feedback.

Michael Dempster, Dyno-Rod

Rated 5 out of 5 stars

Very good service

Very good service, respectful staff, job completed

12 August 2025
Unprompted review
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Reply from Dyno-Rod - North West

Mrs S,

We appreciate your feedback and are glad you were happy with our staff and the service you received. Thank you for your time!

Michael Dempster, Dyno-Rod

Rated 5 out of 5 stars

Excellent service very proffesional…

Excellent service very proffesional friendly and very quick to respond.

10 August 2025
Unprompted review
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Reply from Dyno-Rod - North West

Mrs. christine mcardle,

We appreciate you taking the time to leave us a review. We are happy to hear that you had a positive experience with our service.

Michael Dempster, Dyno-Rod

Rated 5 out of 5 stars

Very friendly prompt service

2 August 2025
Unprompted review
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Reply from Dyno-Rod - North West

Patricia Rea,

We appreciate your feedback and are so glad you had a positive experience with our prompt service.

Michael Dempster, Dyno-Rod

Rated 5 out of 5 stars

Excellent job! Definitely use them again.

Our blocked toilet was a problem especially when the outside toilet also became blocked! Simon from dynorod came and when he couldn't park outside he waited until our neighbour came home and moved his car. This was service above and beyond. He unblocked our toilet within an hour. He is a star and I will definitely use him again for the outside toilet!

25 July 2025
Unprompted review
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Reply from Dyno-Rod - North West

Ms Karen OBrien,

We're happy to hear that the engineer provided such excellent service and resolved the blocked toilet issue efficiently. We appreciate you highlighting their dedication and are grateful for your positive feedback.

Michael Dempster, Dyno-Rod

Rated 5 out of 5 stars

Satisfied customer

Came at relatively short notice and did a thorough job. The technician (John) was courteous and informative.

14 July 2025
Unprompted review
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Reply from Dyno-Rod - North West

We're happy to hear that we could assist you promptly and do a detailed job. It's great to know that our technician was courteous and informative. Thank you!

Rated 5 out of 5 stars

Excellent service

Excellent service. The guy that came knew exactly what was needed, was friendly, professional and did a great job. Thank you!

13 July 2025
Unprompted review
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Reply from Dyno-Rod - North West

We appreciate you sharing your feedback! We're so glad to hear that you received excellent, professional service and that our team member knew exactly what was needed.

Rated 5 out of 5 stars

Really friendly and professional guy…

Really friendly and professional guy turned up today.
Explanation from start to finish on problem with blocked drain.
Carried out an inspection
Problem sorted efficiently and area cleaned.
He also said he will send a report via email and was extremely happy with the customer service he provided throughout.

11 July 2025
Unprompted review
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Reply from Dyno-Rod - North West

We appreciate you taking the time to share your positive experience. We're happy to hear that the engineer was friendly and professional, providing a clear explanation and efficient service. We value your feedback.

Rated 5 out of 5 stars

Blocked external kitchen drain gulley

Blocked external kitchen drain gulley. Given morning time slot - received a call as expected to give ETA and arrived bang on time. Unblocked quickly and Callum was both professional and friendly.

28 June 2025
Unprompted review
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Reply from Dyno-Rod - North West

We're happy to hear that the drain unblocking went smoothly! We appreciate your positive feedback regarding the prompt arrival and the technician's professionalism and friendliness. Thank you!

Rated 1 out of 5 stars

Having a hive car charger installed

Having a hive car charger installed. Dyno-rod came out to quote for groundwork. Stated it would take 2 people a full day to run conduit under a 1m wide block paving path at £750. I obviously found a local electrician who did it to exactly required spec in 3 hours single handedly for under half that price.
Hive/British Gas are shooting themselves in the foot using this technique, as I was close to just changing EV charger company as a result.

27 June 2025
Unprompted review
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Reply from Dyno-Rod - North West

We appreciate your feedback and regret to learn about your experience with the groundwork quote. We're sorry the initial quote didn't meet your expectations and nearly caused you to switch providers. We'll review this to ensure better alignment in the future. Thanks for bringing this to our attention.

Rated 5 out of 5 stars

Excellent service by both office staff…

Excellent service by both office staff and the engineer that came to us in under 30 min

26 June 2025
Unprompted review
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Reply from Dyno-Rod - North West

We're happy to hear that you received excellent service from our team and that the engineer arrived quickly. Thank you for your positive feedback!

Rated 4 out of 5 stars

Good communication

Good communication. Completed the work in a timely manner. Will use again

25 June 2025
Unprompted review
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Reply from Dyno-Rod - North West

We're happy to hear that our communication was good and the work was completed promptly. Thank you; we appreciate your business and look forward to helping you again.

Rated 5 out of 5 stars

Phoned around quite a few other local…

Phoned around quite a few other local and national companies but was told by them all it be 1-2 weeks before they could attend..! In my urgency I then stumbled across and phoned Dyno rod, they attended within 1 hour of calling! super quick service, great customer service from office, excellent communication and reasonable price for CCTV and jetting.. I was given direct numbers and names for people to speak to.. great team effort between back office and Simon who attended. He sorted the blockage and was finished within 1 hour. Thank you Simon for your attendance on Friday afternoon and great service from everyone in local branch.

20 June 2025
Unprompted review
Dyno-Rod - North West logo

Reply from Dyno-Rod - North West

We're happy to hear that we could assist you so quickly when others couldn't. We appreciate your comments on our communication, the work completed, and the team effort. Thank you for your positive feedback!

Rated 1 out of 5 stars

No show for appointment.

Appointment was made a week ago, for yesterday, to quote for groundwork’s associated with running a cable into my garage for an EV charger. I received a message at 08:03 yesterday stating the estimate would be completed today and I would be contacted when they were on their way. No one turned up and no further contact from the company. I phoned them up this morning at 09:30 to establish what had gone wrong. I was told the person dealing with my appointment was away for 10 mins but they would phone me back in 10 mins as soon as they returned. By 11:30 no phone call received, however, someone turned up unannounced to complete the quote. Consequently I have no confidence in this company and their ability to do anything.

20 June 2025
Unprompted review
Dyno-Rod - North West logo

Reply from Dyno-Rod - North West

We appreciate you bringing this to our attention. We're very sorry about the missed appointment and the lack of communication. We understand your frustration with the unannounced visit and the impact on your confidence in our services. We'll review what happened to prevent similar issues in the future. Thank you for your feedback.

Rated 5 out of 5 stars

Came out when they said they would

Came out when they said they would. Phoned to say he would be here in15 minutes and arrived within that time. Was polite and even cleaned the area before he left.

19 June 2025
Unprompted review
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Reply from Dyno-Rod - North West

We're happy to hear that the service met your expectations regarding punctuality and courtesy. We appreciate you mentioning the cleanliness; we aim to leave every space tidy. Thanks for your feedback!

Rated 1 out of 5 stars

Shocking Experience …

Called dyno rod out on an emergency night call costing £235, engineer arrived 4 hours after calling at 11:15pm, after inspecting my drains the engineers opinion was that i had a collapsed drain underneath my extension and that i would require the concrete floor and back garden dug up to fix.
I called my insurance company as this was looking at several thousand pounds to fix and lots of hassle. My insurance company sent an independent survey team out to my property only to find that it was a plastic toilet duck blocking the outside main waste drain in my neighbours property. Not only has it cost me the £235 for a wrongly diagnosed incident but i had to lift my sun room extension flooring now at my cost when this was not required.
United utilities came out immediately and removed the plastic blockage stating dyno rod could’ve done this easily especially after I’d already paid the a fee of £235.
Absolutely disgusted from the outcome and I’ve had zero response back regards this from dyno rod.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Good service

Good service, arrived punctually, friendly and helpful guys . Fixed a broken drain in good time. No problems at all 👍

5 June 2025
Unprompted review
Dyno-Rod - North West logo

Reply from Dyno-Rod - North West

We appreciate you taking the time to leave us this great review. We're happy to hear that our team arrived on time, were friendly and helpful, and fixed the drain quickly.

Rated 5 out of 5 stars

Dynorod have done a superb job fixing…

Dynorod have done a superb job fixing our external drainpipe. Good communication throughout, and all mess cleaned up afterwards. Highly recommended.

2 June 2025
Unprompted review
Dyno-Rod - North West logo

Reply from Dyno-Rod - North West

We appreciate you taking the time to leave us a 5-star review. We are happy to hear that our service met your expectations and that you were pleased with the work.

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