We had issues with cistern pouring water into the toilet bowls. Mark Kingham was our engineer, he took time to properly assess what was needed, dealt with what he could there and then, and order... See more
Company replied
Location
Switch locationUnit 8, Grafton Way, West Ham Industrial Estate, RG22 6HY Basingstoke, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Karl B was my engineer who came to install a new Cold water tank in my loft after my previous tank failed. Karl was friendly, polite and respectful of my property. He took time to explain what was bei... See more
Company replied
Mark King gave us a quote to take out our old bathroom toilet, sink and radiator and install new ones on Friday 14th August. He did an excellent job and managed to complete all the work in the day al... See more
Company replied
My engineer Nick, not only was he polite, respectful and tidy he was excellent in explaining what the issue was and how he was going to fix it. Also, he was very pro active in solving the timing of th... See more
Company replied
Company details
Written by the company
Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.
The Dyno-Rod difference
No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee
Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.
Contact info
Unit 8, Grafton Way, West Ham Industrial Estate, RG22 6HY, Basingstoke, United Kingdom
- 01256 805704
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We had issues with cistern pouring…
We had issues with cistern pouring water into the toilet bowls.
Mark Kingham was our engineer, he took time to properly assess what was needed, dealt with what he could there and then, and ordered parts for the other toilet.
He couldn’t have been more helpful, approachable and efficient . Kept me informed, and managed to explain without being patronising- I appreciated that!
A credit to you!
28 August 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Suzie, we appreciate you sharing your experience. We're happy to hear that Mark assessed the issue thoroughly and provided efficient service when working in your Fareham home. It's great to know you found the assistance helpful and clear.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Thank you, Mr Maynard. We greatly appreciate your kind feedback.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Highly recommend Karl B and Dyno
Karl B was my engineer who came to install a new Cold water tank in my loft after my previous tank failed. Karl was friendly, polite and respectful of my property. He took time to explain what was being done and timings. He left my property tidy. I was extremely happy with the work and the engineer who attended
27 August 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Mel, we are delighted to hear about your positive experience with our service. It's wonderful that Karl was friendly, polite, and respectful, taking the time to explain the work and leaving your property tidy. We are so pleased you were happy with the work of installing a new cold water tank in your Eastleigh home.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
The engineer Roberto did such a great…
The engineer Roberto did such a great job at replacing the water tank and fixed everything and now it looks so neat!
25 August 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Senthiya, we are delighted to hear about your excellent experience with our plumbing service, and Roberto's efforts when installing a new hot wate cylinder in your Crawley home. We appreciate your kind words about the great job he did in and making everything neat.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Experienced plumber
Simon was an experienced plumber who quickly fixed two simple problems. Good communication and professional but also friendly,.
25 August 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Annette, we are delighted to hear about your excellent experience when Simon visited your Southampton home. We appreciate your kind words about his efficient, professional, and friendly service in resolving your plumbing issues.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Brilliant service from Louis
Brilliant service from Louis. He quickly diagnosed the issue and once the part was ordered, was quick to fix it and explained everything clearly. Very friendly too so I couldn’t have asked for a better service.
25 August 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Adam, we are delighted to hear about your excellent experience with our service. It's wonderful to know Louis quickly diagnosed and fixed the toilet issue in your Reading home, explaining everything clearly. We are also pleased that they were friendly.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Plumbing repair
Simon Frampton came to our home yesterday, and was very polite, courteous and professional He worked hard to resolve our issue, and tidied up after himself. I would highly recommend.
24 August 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Carmen, we are delighted to hear about your excellent experience with our service. It's wonderful to know that Simon was polite, courteous, and professional, working hard to resolve the plumbing issue in your Salisbury home and tidying up afterwards. We appreciate your high recommendation!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Sarah, we're so pleased to hear that the issue was resolved and that you received good service when Karl was called to your Eastleigh home. Thank you for sharing your positive feedback with us!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Fantastic Repair
Fantastic Repair.
Louis turned up, located the fault after a thorough investigation, fixed the problem and left the bathroom tidy and clean. If only all trades were like this!
24 August 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Mark, we're delighted to hear about your excellent experience with our service. It's wonderful to know that the fault was located and fixed after a thorough investigation, and that the area was left tidy and clean.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
After waiting 3 weeks for a water leak…
After waiting 3 weeks for a water leak repair Thibault Chance arrived today with a member of the repair team. They worked out a solution to the problem. Thank you for the professional service. Thank you Thibault you are brilliant
24 August 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Susan, we're so pleased to hear about the professional service you received from Thibault. It's wonderful that a solution was worked out for your water leak repair. Thank you for your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Dissatisfied and inconvenienced
Engineer very prompt and courteous. He replaced our leaking immersion cylinder with a new one which unfortunately continued to leak after he left the premises. Subsequently we had to get BritishGas to come in and repair it.
In addition to having to clear the airing cupboard twice for both engineers to gain access, we had to wait in twice which interfered with our plans especially on the Sunday.
21 August 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello JaneB, we are very sorry to hear about the issues you experienced with the immersion cylinder and the inconvenience of having to clear the airing cupboard multiple times. We understand how disruptive this must have been to your plans. We are reviewing your feedback to prevent similar situations.
So that we can look into your specific case, please can you provide your postcode, or the job number. We have begun the Trustpilot 'request information' process. and you will have an email allowing you to provide this information for us, confidentially.
Thank you
Dyno-Rod
Dyno-Rod
The Engineer Thibowlt chance
The Engineer Thibowlt chance, changed our kitchen taps, he was very professional at his job, his work was quick and left it nice, clean and tidy, he rang to say he was on his way before he came, He was a wonderful polite young man, a credit to Dyno
21 August 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Debbie, we're delighted to hear about your excellent experience with our service. It's wonderful to know Thibault was professional, quick, and left everything clean and tidy. Thank you for your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Nick Howard
My engineer Nick, not only was he polite, respectful and tidy he was excellent in explaining what the issue was and how he was going to fix it. Also, he was very pro active in solving the timing of the job thus saving me from a weekend of no water. Can’t rate him highly enough.
21 August 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Jonny, we're absolutely delighted to hear about your excellent experience! It's wonderful Nick was polite, respectful, and effectively communicated the issue and solution, proactively saving you from a weekend without water. Thank you for your high praise.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Today I had Gilbert Joel come round to…
Today I had Gilbert Joel come round to fix my leaking tap in the bathroom he was friendly explained everything to me clearly and did a fantastic job!!!!
Within 10mins job was completed
Thankyou so much
20 August 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello j kay, we're so pleased to hear about your positive experience! It's wonderful to know that the tap repair was completed quickly and that everything was explained clearly. We appreciate your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Cold water tank …
The most helpful engineer new what was wanted extremely pleased and very polite job number 6154757
20 August 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Peter, we are so pleased to hear about your positive experience and that our engineer, Simon, understood exactly what was needed at your Bournemouth home. It's wonderful to know you were extremely pleased with the politeness and service. Thank you for your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Brilliant Service
Dyno rod and especially Jason Charlton and Callum (the engineers who dealt with our leak) were fantastic.
Callum came initially, assessed and pinpointed the problem then arranged for Jason to come and fix it.
Jason was here on time and rang to say he was coming...he was quick friendly and professional and he got the floor up, found and fixed the leak and got the floor back down. Couldn't ask for better service!! Thank you!
18 August 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello G MacP, we appreciate you sharing your experience. We're delighted to hear that Jason and Callun assessed and fixed the leak efficiently. It's great to know you received such fantastic service and that the repair was completed to your satisfaction.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Brilliant service
Sent out by British Gas same day to deal with a leaking water tank.
Mark Kingham the operative was knowledgable, personable and thorough, despite the late hour and sweltering conditions.
He was able to advise on the cause, effect the solution and provide really useful information regarding a disabled accessible water shut off point, for help in future situations.
Would throughly recommend. He was a credit to his profession and company.
16 August 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Ben, we're delighted to hear about your positive experience with our service. It's wonderful that Mark was knowledgeable, personable, and thorough, even under challenging conditions. We're glad they could resolve the issue and provide useful information for future situations.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Mark did a great job
Mark King gave us a quote to take out our old bathroom toilet, sink and radiator and install new ones on Friday 14th August. He did an excellent job and managed to complete all the work in the day allotted to a high standard. In addition he brought a trainee at no extra cost and was able to quote for and complete the pipework for our shower attachment that same day. We were delighted.
14 August 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Aaron, we are delighted to hear about your positive experience. It's wonderful to know Mark did an excellent job in your Walton-On-Thames home, completing the work to a high standard within the allotted time. We appreciate you highlighting the additional work completed on the same day.
Thank you for your custom and, should you need our services again, we would be proud to receive your call.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Haroon was very efficient and helpful
Haroon was very efficient and helpful. He diagnosed the problem, solved it and carried out the repair promptly . He explained it all clearly and cleaned the area thoroughly when he had finished. Very polite throughout.
14 August 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Jane, we are delighted to hear about your excellent experience with our service, when Haroon visited you in your Ascot home. It's wonderful to know he was efficient, helpful, and polite, diagnosing and solving the tap problem promptly.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
The engineer by the name of Lewis…
The engineer by the name of Lewis Leaman who was new to the job did a great job identifying the issue straightaway and fix in it. He was supervised by his senior and they fixed the leak and cleaned up after too.
12 August 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Mihiri, we are delighted to hear about your excellent experience! It's wonderful to know that Lewis identified and fixed the plumbing issue straightaway, and that the area was cleaned up afterwards.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.