Good comms. Appointment confirmed day before and again on the day. Carl A then called when he was 20 minutes away. Carl A, the engineer, was knowledgeable, polite, respected our home and was open to... See more
Company replied
Location
Switch locationOrange House, Trimdon Grange Industrial Estate, TS29 6PA Trimdon Grange, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had a new boiler installed which included a power flush. We had a few problems with not all the radiators heating up properly. BGas arranged for a second power flush which was done by Carl Trotter.... See more
Company replied
Excellent service called at 12 noon to request emergency job was called at 12.30 to discuss correct allocation of plumber needed. Plumber from Dyno Rod called 1.30pm to advise will be 1 hour by 2.2... See more
Company replied
An emergency call out on my British Gas Homecare….Carl S from Dyno North East was the call out engineer…a really good bloke with great knowledge and expertise…identified and solved the problem very qu... See more
Company replied
Company details
- Plumber
- also in
- Drainage Service
Written by the company
Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.
The Dyno-Rod difference
No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee
Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.
Contact info
Orange House, Trimdon Grange Industrial Estate, TS29 6PA, Trimdon Grange, England, United Kingdom
- 0191 303 9799
5.0
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service aa always
Excellent service aa always, professional, respectful & kept me informed all the way along with what they were doing.
Also left my bathroom immaculately clean.
Thank you Carl S & Anth!
5 October 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Newcastle and North East
Kathleen griffin,
We are delighted to hear about your excellent experience with our service. It is wonderful to know that our team kept you fully informed throughout the process, maintained high standards of professionalism, and left your bathroom spotless. Thank you so much for taking the time to share your kind feedback.
Dyno-Rod
Hi Alex was a great help with the issue…
Hi Alex was a great help with the issue I had
1 October 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Newcastle and North East
mark sherwood,
We are so glad to hear that our team member provided great assistance and successfully resolved the issue for you. Thank you very much for taking the time to share your positive experience with us.
Dyno-Rod
Graham was extremely good at what he…
Graham was extremely good at what he did. He solved the issue and resolved it working really well in difficult conditions ie a very confined working area. He was respectful to us and our home. Great guy and we have always found this to be the case with Dyno-Rod workers. Thanks a million.
2 October 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Newcastle and North East
Syd,
We are so pleased to hear about your fantastic experience! It is wonderful to know that our engineer was skilled, polite, and able to resolve the issue efficiently despite the tight space, while showing complete respect for your home. We truly appreciate your kind words and your continued trust in our team.
Dyno-Rod
Great service
Great service, Anthony quicky fixed leaky hot water pipe which had had been poorly installed by another company
2 October 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Newcastle and North East
Craig Scott,
We are delighted to hear about your positive experience with our plumbing service. It is wonderful to know that our engineer was able to quickly resolve the issue with your hot water pipe and correct the previous work. Thank you for taking the time to share your kind feedback with us.
Dyno-Rod
Carl S came round to help with a…
Carl S came round to help with a potential leak at my mums. Very friendly and very efficient. Great service!
2 October 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Newcastle and North East
Richard,
We are delighted to hear that our engineer was able to assist with the potential issue at your mother's home. It is wonderful to know he provided such a friendly, efficient, and reliable service. Thank you very much for taking the time to share your positive feedback with us!
Dyno-Rod
Great work.
The engineer, Carl S, did a great job, rectifying an issue that had been going on for a couple of months.
Friendly and professional staff.
2 October 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Newcastle and North East
Dave Cummings,
We are delighted to hear about your positive experience with our service. It is wonderful to know that our engineer was able to resolve the ongoing issue for you so effectively and that you found our team to be friendly and professional throughout. Thank you very much for taking the time to share your kind feedback.
Dyno-Rod
We had an emergency plumbing issue
We had an emergency plumbing issue. Dyno rod were very prompt in responding and Jay the plumber who arrived was very knowledgeable, friendly and respectful of my property. He carried out the work quickly and efficiently with as little disruption as possible. He was extremely efficient and I would have no hesitation in recommending either Jay or Dyno Rod.
1 October 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Newcastle and North East
Maureen,
Thank you so much for taking the time to share your experience. We are delighted to hear that our team responded so promptly to your emergency and that our plumber provided knowledgeable, friendly, and respectful service. It is wonderful to know the issue was resolved quickly and efficiently with minimal disruption to your home. We truly appreciate your kind words and your strong recommendation of our service.
Dyno-Rod
Jed was a sound lad and very good at…
Jed was a sound lad and very good at his job. He sorted the leak out in me loft in about half an hour and changed the parts that were broken and replaced them. Done a great job.
27 September 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Newcastle and North East
Matthew,
We're delighted to hear about your excellent experience with our service. It's wonderful to know that the loft leak was resolved so quickly and that the broken parts were successfully replaced to your satisfaction. Thank you for taking the time to share your positive feedback!
Dyno-Rod
Scott and Jay A were very professional
Scott and Jay A were very professional, polite and kept us informed as they carried out the work and explained everything. Brilliant job done, thank you
1 October 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Newcastle and North East
Wendy,
We are so pleased to hear about your brilliant experience with our service. It is wonderful to know that our engineers were professional, polite, and kept you well informed while explaining the work being done. Thank you very much for taking the time to share your kind feedback!
Dyno-Rod
Reply from Dyno-Rod - Plumbing Newcastle and North East
MS,
We are so happy that you experienced prompt, effective, and welcoming service. Thank you very much for taking the time to share your positive experience with us.
Dyno-Rod
Carl was great
1 October 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Newcastle and North East
We are so glad to hear that our team member provided great assistance and successfully resolved the issue for you. Thank you very much for taking the time to share your positive experience with us.
Dyno-Rod
Carl S just changed a kitchen tap for…
Carl S just changed a kitchen tap for us today. Lovely chap, great service. Thoroughly recommend him
30 September 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Newcastle and North East
James,
We are so pleased to hear that your new kitchen tap was installed with such great service. It is wonderful to know that our team member made a positive impression during the visit. Thank you for taking the time to share your kind recommendation.
Dyno-Rod
Fixed the leak by a very friendy professional guy.
Very professional guy came today called' Carl A' as i reported a leak on my radiator.He rang to say he was on his way which I found very helpful so i could plan my day.Put protective shoes on for my carpets,came with all the protective equipment to put down.New valve was put on ,im so so happy as the other lad last week just put brown glue around & didn't test for a leak & off he went!!!.
Lovely friendly guy,was never rushed.
Thankyou again.
Great service.
29 September 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Newcastle and North East
Paula,
We are delighted to hear about your positive experience with our service. It is wonderful to know that the engineer called ahead to help you plan your day, took great care to protect your carpets, and replaced the radiator valve thoroughly without rushing. We truly appreciate you taking the time to share your feedback and are so glad you received great service.
Dyno-Rod
Great Service Thankyou
Polite. Explained what he was doing and the problem and gave advice
29 September 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Newcastle and North East
Ancilla Airey,
We are so pleased to hear about your positive experience. It is wonderful to know that our engineer took the time to clearly communicate the situation and offer helpful guidance while resolving the issue for you. Thank you for taking the time to share your feedback!
Dyno-Rod
Great job by Carl and Jay.
28 September 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Newcastle and North East
Mr Christopher C Watson,
We are so glad to hear that you had such a wonderful experience with our team members during their recent visit. Thank you very much for taking the time to share your positive feedback with us; we truly appreciate it.
Dyno-Rod
Jeds
Had lad called Jed. He did brilliant job. Swapped pipes and pipework. Cracking work
28 September 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Newcastle and North East
Jessica Snee,
We are so pleased to hear that your pipework replacement went so smoothly and that you were happy with the quality of the work provided. Thank you very much for taking the time to share your positive experience with us.
Dyno-Rod
Excellent service fromCarl A
Excellent service fromCarl A, would definitely recommend using this 5* service. Thank you Carl A
28 September 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Newcastle and North East
Kevin Wilkinson,
We are so pleased to hear that you received such an excellent experience. Thank you for taking the time to share your feedback and for your kind recommendation of our service.
Dyno-Rod
Anthony arrived on time
Anthony arrived on time, was polite, cheerful and respectful of our property and dealt with our repair quickly. Highly recommended.
28 September 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Newcastle and North East
Margaret,
We are delighted to hear about your positive experience with our service. It is wonderful to know that our engineer arrived promptly, maintained a respectful and cheerful attitude, and completed your repair efficiently. Thank you for taking the time to share your feedback and for your high recommendation.
Dyno-Rod
First class servive
Called out via home emergency cover on AA insurance. A valve needed replacing in the cistern and the whole toilet needed to be removed from wall. Tradesman was friendly and efficient and carried out the job in very quick time. I did not know Dyno carried out this type of work but would certainly use them in the future.
20 September 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Newcastle and North East
Kevin Williams,
Thank you for sharing your experience. We are delighted to hear that the engineer resolved the issue with your toilet cistern quickly and efficiently. It is wonderful to know that you were pleased with the friendly service and would consider using us again for future plumbing needs.
Dyno-Rod
Reply from Dyno-Rod - Plumbing Newcastle and North East
Mandy,
We are delighted to hear that our team member provided such detailed and high-quality service. Thank you so much for taking the time to share your positive experience with us; we truly appreciate your feedback!
Dyno-Rod
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.