Dyson Reviews 12

Just awful to deal with. They take hours to reply in their online chat. No receipt sent out. The online chat is completely unhelpful.

I have owned Dyson's for many years , almost one of the only machines that can handle Husky fur amazingly, trust me i have tried a lot of machines.
My most recent experience with there customer service manager and the outcome of Dyson standing behind there product was incredible.
They are more expensive but the saying "You get what you pay for" couldn't be more true.
Thanks Dyson one happy customer here.

Very disappointing experience with Dyson. I ordered the Dyson Airwrap Co-anda 2x™ multi-styler and dryer as a gift, but received the wrong product. When I contacted customer service, instead of resolving the issue, I was told to ask my friend (the gift recipient) to return it — which was both inconvenient and embarrassing.

The representative I spoke with was dismissive and unhelpful, showing little understanding of the situation. I’ve now requested a full refund and won’t be purchasing from Dyson again. For a brand that claims to stand for quality, the service was well below expectations.

NEVER BUY FROM THE WEBSITE!!!!!!
Placed an order then realised I had ordered the wrong model so phoned and asked for it to be cancelled and the correct one be sent which they said they did THEN I had to pay again on my credit card to get the correct model and wait for reimbursement.
Finally get my items and then within 4 week the vacuum drops seals into the waste bin and when I phoned they say - NO parts so will replace whole vacuum then say I have to send broken one back first then wait for them to send replacement but I have no box so they are sending me a box. Will be without a working vacuum for probably 4 weeks asked for it to be escalated to supervisor and was told one would phone me back NEVER happened. Totally unacceptable service a dyson shouldn't break within 4 weeks and they have put the whole responsibility on me to package and courier back to them.

Newly added :29/7/25
To make it even worse, the supervisor who called from Australia on 28/7/25 did not do what she said neither! She placed another order to replace the order that they cancelled from their end and they charged the card again, then she said there will be a confirmation email which never happened. I had to call them again today to follow up with someone who asked me to repeat the story- which I refused and said I had talked to 5 different people!

Never expected Dyson with such a beautiful name and great reputation on the market, would come with such horrible customer experience.

It started on 23/7/25 when they were doing on sale promotion .I placed two orders online the same day, because the first one was made by mistake. I called the customer service team immediately and was told the first order had been cancelled and second order was successful. I see both payments were charged. The next day, I received a text message telling me the first order was not cancelled successfully so they were to deliver the products and asked me to reply to confirm. I replied asking for a call back which never happened. The third day,I received the products for my first order then I made call to their customer service again to make sure my second order was alright and check with them what to do to return my first order. I then did as they instructed. Then there comes a weekend no messages no communications. On Monday, I received the txt saying my second order was cancelled becasue they didn't hear from me. Excuse me?? Were I not talking to the customer service team the whole time by calling them repeatedly? I had to call them agin and was told the second order was cancelled because the order was out of stock?? What else can you expect to hear from such a big brand that please make sure you had enough stock before putting them on sale online? NEVER EVER BUY FROM THIS WEBSITE!! I still keep my faith with the products but really, I can't be bothered with such horrible customer service team with their poor communications internally and nobody even taking responsibility when I made complaint!

On Saturday, 28 June, I tried to buy a battery and wand from Dyson New Zealand’s online store. When I clicked “Place Order,” I received an error saying:
"Requested order quantity is not available in stock."
The page didn’t confirm payment or redirect—just left the “Place Order” button active. Thinking the order hadn’t gone through, I tried again 3–4 times.

After waiting over 40 minutes on live chat, I was told three duplicate orders had been created but were now cancelled. I was also told the battery was the wrong model and was sent a link to the correct one (out of stock). I appreciated the help and even left positive feedback.

However, days later, I received order confirmation emails—despite being told all orders were cancelled. I contacted Dyson again on 30 June via chat and was given the same false assurance.

By Monday, I saw that my credit card had been charged 4 times (NZ$218 each) for the same order. Then came shipping notifications on 1 and 2 July, showing that cancelled orders had been dispatched anyway.

I called Dyson on 3 July, only to be told it was too late to cancel and I’d have to return the items manually after delivery.

Today (7 July), I received 2 parcels, but each contained only one part (the wand)—not the full order. I asked Dyson via Facebook Messenger:

If I return these two parcels, will I get 2 x NZ$218 refunded?

No reply. Nothing. Silence.

This entire process has been frustrating, time-wasting, and unacceptable. Multiple system errors, false promises, duplicate charges, inconsistent service, and now no response at all.

I expected far better from a brand like Dyson.

V15 detect great for cleaning
Filter needs regular washing and takes forever to dry.
I now have to go out and get a spare one!
Impossible to get throigh on phone,!!

Took my Dyson vacuum cleaner in on Christmas Eve, with a suspected filter issue. Not only were they open, but the person on the counter took it away then gave me outstanding customer service - cleaning but also replacing what seemed like every last piece of the thing. Couldn’t be more appreciative. Huge thank you from me.

Having paid for a new Dyson Gen5 cleaner, when it arrived it had obviously been used. So I returned it and refused a replacement.. So far, so good. But the $1200 I paid for it has not been returned. Despite emails and phone calls. The response to all my emails has been that I need to return the cleaner first! Impossible to get anyone to take responsibility. The moral is to buy it from eg Noel Leeming, which I have done.

Unreliable. Cordless vacuum cleaner didn't last 4 years! Model has been discontinued and can't be repaired....

Dyson service is not what it used to be.
We have been users of Dyson vacumm cleaners for many years (since the DC02) and we used to be able to get service quickly. Our recent experience with the repair of a Lightball upright cleaner leaves a lot to be desired. We dropped it off at Harvey Norman, Northwood on 5th March and it's now the 25th. We are told that the part required will not be in the country until 3rd April, which means we probably won't have it back until possibly the 10th April. We assume there has been a change of management but if they are going to repair items raather than replace them, then they really need to have parts available in this country. While we were offered a loan vacuum cleaner, it was of the stick-battery type and it was more or less useless for our house so we took it back. It would only do 1.5 rooms of carpet before the battery ran out and it needed to be on full power to deal with the dog hair. If they are going to offer a loan cleaner then they should offer like for like, i.e. an upright. By the time we get the Lightball back, it is likely to have taken 5 weeks so we are not happy. We have had better service from Temu.

I can’t believe how great the Dyson after sales service is. We bought a V10 vacuum cleaner nearly 3 years ago. We had a couple of problems with it - mainly because I wasn’t cleaning the filter as regularly as I should. After phoning their help desk they sent me another filter at no charge. That was just outside the 2 year warranty. Recently We had trouble with the trigger and Dyson emailed a prepaid courier sticker and fixed the problem within a week - again free of charge. Amazing considering we are nearly a year out of warranty. Dyson products are quite expensive but their products are excellent and their support is just brilliant.