Dyson UK Reviews 

This is a very bad product. The vacuum appears to have a changeable filter but it does not. There are even fraudsters on Amazon who sell replacement filters, but the machine, which i bought about 3 years ago, does not permit replacing the fiber filter. The reason I am writing now is that something stinky got into the machine and I can't figure out how to clean it up. I think it is in the filter I may have to resort to using a scented powder spray rug cleaner in hopes that will do the trick.

Wish I'd read these reviews before ordering direct from Dyson. They literally do not deliver. Reached that conclusion 11 days after purchasing a Mini Cool Fan from their uk website. The site promises next day delivery. That's not a promise kept. Customer Services, accessed over chat, were nice and eager to help. But after multiple interactions, nothing happened. They didn't appear to have access to any info about stock or delivery. They said to watch out for email updates which never came. I've now asked for a refund, which they say they have processed. Hoping that at least arrives!
Conclusion: great as Dyson products are, its a mistake to buy them direct from the company. Go to a proper retailer that knows about order fulfilment.

Do not buy any kind of Dyson directly from them their processes are so poor. We ordered a vacuum cleaner with a next day delivery. They took the money within hours, no info, no next day delivery, when we contacted customer services we were told they would escalate. A frustrating email followed saying ‘we have a minor technical issue’. Two days later still no delivery info and when we contacted customer services again we got the same message ie we will escalate and no other help. They are still holding nearly £400 with no service at all.

I would give zero stars if you permitted it. Five attempts to place an order systems problems each time. The last one said payment was declined - something the card company denies. Getting back to them and they admitted it might be a problem their end. Possibly the worst customer service I have ever suffered.

I HAD SIGNED UP FOR NOTIFICATION WHEN A COOLING FAN CAME INTO STOCK.....I DULY GOT AN EMAIL REPORTEDLY FROM DYSON SAYING IT WAS IN STOCK WITH A LINK TO PURCHASE IT WHICH I USED AND PAID WITH PAYPAL.......AFTER THAT NOTHING AND DYSON SAY NO RECORD OF ANY ORDER NOR OF THE PAYMENT - THEY HAD BEEN HACKED......BEWARE

It appears that James spends all of his money on developing the products (albeit some are faultier than others) and none of it on developing the seriously bad customer skills of the agents answering the phones, which is a shame because whilst they try to help, it's like talking to a really bad BBC Basics AI.

Not only have they given me the run-around escalating the technical issue to what seems to be a fictitious Tech help dept. and stalling for a week, when I lost patience and initiated the return the BBC Basic AI Agent assigned to an old address despite me saying the correct address three times.

They're all just bad! Really, really bad!!!

Dyson Gen 5 detect purple
It’s a great machine as long as it lasts which is 2 years 7 months … very disappointing that at this point, as the machine is out of guarantee, we have to spend another £100 to replace the motor head. Apparently many others have had the same experience if the wheel sheering off . As it’s a very expensive machine in the first place this , I think, is unacceptable.

My customer service experience ties with the ratings. Dyson seems to be beyond customer satisfaction.
My vacuum cleaner stopped in tbe middle of cleaning. I had video calls etc and I was told that the battery has died without any previous warning about battery is going to die all of sudden.
Placed the order. The customer services person confirmed that they received the payment, on day 1 the tracker said order processed. On day 14 it’s still saying the same. Appalling service. Maybe they want me to buy another one. Definitely won’t be a DYSON.
The customer services person today told me that they will investigate and let me know in 2-4 days. Really furious. 😡.

Really disappointed with Dyson’s customer support having bought several very expensive products from them over the last two decades. He moved support out of the UK like patriotic chap he poses to be and now you speak to people who are barely intelligible Greeks garbling English would be easier to speak to India or South Africa like other companies. Taken over a week to receive a copy and pasted email from their technical team that could have been give at first contact. Took air filter back for test yet sending back saying no faults yet speak to a representative there obviously was a fault they’ve corrected yet they’ve failed to convince me if any tests they’ve done and sounds like they may lost the remote as well. Wish I could give zero stars no more money will be wasted on Dyson products as they’ve shown their true colours niw

I ordered the Dyson airwrap from the Dyson website on 09/07/26. I was told that delivery would be the next working day. Nothing arrived on the 10th, so I assumed my item would arrive on the 11th. On the 11th, I checked the delivery updates and there had been no update. I called the Dyson helpline, but on the prerecorded message it said there were delays due to the heat (which I sympathise with), so I decided to end the call and wait for Monday.
On the 13th there were still no updates. I spoke to one of the operators who seemed as confused as I was. She was very helpful and said she would escalate my ticket but it would take 3-5 days to hear back. From what she could see on her system, the warehouse had not even sent my item to DPD (which DPD confirmed with me).
I was getting a little tense as this item was going to be a gift, so I called again. The operator I spoke to this time came across rather uncaring and gave me short brief answers. He told me that there was nothing that could be done to escalate my query and I would have to wait for a response in 3-5 working days. This interaction really infuriated me so I called back and cancelled my order with a different operator (who I would like to add was also extremely helpful).

I understand that these things happen, but I am confused why it would take this long to hear back from someone. Surely there had to be a quicker way to get in contact with the warehouse staff. I just wanted an update and peace of mind in knowing that my item would be on its way soon.

I don't blame the staff I spoke with but I am really dissatisfied and feel that Dysons processes could be more streamlined. These items are not cheap, and to be mislead about when an order is arriving and not being able to get an update for that long is ridiculous. I also made sure to book days off with my work so I would be around to collect the delivery from the courier.

In the end, I ordered the airwrap from Currys and they delivered the item the next day. I think it is a shame that Dyson could not offer the same service.

It has now been over a week and I have still not received a refund and have had very little contact from Dyson (despite being reassured by the last call handler that my ticket was escalated and I would hear from someone in 5 days).

I hope by sharing my experience that others will avoid making the same mistakes that I did. I highly recommend going to alternative stores to purchase any Dyson products. From reviews shared by others and the experience I have had, I think there is something going terribly wrong with their order system and they are not being proactive enough to fix it and make it right.

Stick hoover faulty months within 2 year warranty. Was assured it was the filter, but no filters in stock. Waited until they were, called to order. Out of stock. Was told I would be emailed when they were back in stock. I wasn’t. Waited again, called and emailed again. Got filter. Machine still faulty. Asked for refund. Refused. Now waiting for a repair which is not until August (outside of warranty). Am anticipating it still won’t be working and will then be back to calling them again and again. Terrible product, terrible service. Won’t buy Dyson products again.

Same as others, ordered 16.7.26 for next day delivery. Never received confirmation email but I had photographed screen confirmation. Despite that and sending it plus photo of bank statement to prove it they then asked for yet another ref no which I think doesn't exist and they are just stalling. I think they have no stock but want cash flow.
I paid on credit card so bank has credited me with the amount so long as Dyson don't dispute it so at least I have the refund after a lot of stress and wasted time.
Trading Standards should look into this.
Update 25.7.26: After I told Dyson to cancel my order they suspiciously said it was already being shipped and couldn't be cancelled and that I had to be in to receive goods and refuse to accept them. I did that but now I have the bank saying Dyson are disputing my claim and Dyson want to take the money again, despite the fact I refused delivery and told Dyson it was already sorted with my bank.

It took me more than 10 days to receive a fan. I contacted the customer service more than 5 times and they kept telling me that it should be delivered. Parcel force kept failing to deliver it. In the end I got 30 pounds compensation but I felt it was not enough as I wasted a lot of time taking to the customer service.

The quality of dyson products has deteriorated, whilst the prices have gone up. A lot more competition for the same products in the market, which are of the same or even better quality at lower prices

Dyson Air Wrap for the price of a kidney. Bought it in November 2025, it stopped working in June. took it back to Curry’s. Dyson collected it 11th July to repair it. The report back when it was returned stated it had been through all electrical tests and checks and it was fully repaired. No it wasn’t. I took it back to curry’s again, they refused a refund, called Dyson from the shop who said they’d repair it again and I was not prepared to do this as it didn’t appear to have been touched, despite the report it was fixed. Neither the shop nor Dyson are taking any responsibility here so I’ve raised a section 75 and will pursue a refund that way. Ironically there was another lady in the shop losing it over her faulty Dyson product. These things are not cheap, this cosy nearly £600. If these products are not fit for purpose, stop selling them.

Literally a joke, ordered this in January as a late Christmas gift to myself, it was meant to be next day delivery yet nothing arrived, a few days go by and apparently a delivery had been attempted yet nothing arrived signs of attempt not a knock at right of my door, obviously reported this and assumed DPD had taken it to which I then escalated this with DPD, they were absolutely useless, I contacted Dyson they opened an investigation which took over 3 weeks to come to a verdict to which they apparently sent out another machine alongside a free hideous travel bag ad some kind of apology and the bag arrives yet still no machine to which I obviously contact again and they reassure me it will come in the next few days yet it did not, they then investigated this again and after over 13 emails and numerous calls back and forth, they then send out another machine and some hair styling cream which I also received before the machine and which I did not ask for, eventually after 2 attempted delivery, over 25 emails exchanged and a whopping 53 days later I finally receive my Dyson which cost me over £500 and it’s not even worth it. Don’t waste or time or money on this company it’s been 3 months and my attachments are already starting to break as they’re all made of cheap plastic.

HP 12 Purifier Hot & Cold HP de Nox
£600 +
SHOCKING waste of money. Wanted a cooling fan. At its highest setting it was barely cold.
There is NO user manual. I have no idea how it works. It’s SO complicated. Called Dyson and all they offered was to send a PDF . So upset I’ve wasted money . Like all their products it’s hyped to be so much better than in reality. Don’t bother with this product if you want cooling.

Ordered a dyson fan AMO7 16/7 , item showed as in stock , no e mail confirmation received so rang today to find out when it will be delivered as their website states next day delivery, I am told they have a system issue and my complaint has been sent to their 2nd level team who will respond within 5 days, This is totally unacceptable. They have my 350.00 and are clearly taking money for items that they have no stock availability. After contacting my bank I am told I need to wait 15 days before I can recoup my funds , Dyson are using our cash and not supplying the goods , This is fraud

Ordered DYSON FAN should have been next day delivery not received
No email to say when it will be dispatched customer service not helpful at all.
Not a good service from what should be a reputable company for the price paid for goods

Bought a Dyson cool fan to help with hot temperatures, especially during the night. It looks nice, is lightweight and quite powerful but it's no better than any other tower fan you could probably pick up for £50 or so. It just blows warm air around like any other fan and is about the same noise level. Do not waste £300+ on one of these. So disappointed with this.