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E-Cig Clouds - Online Retail Store Reviews 

17,856
•
TrustScore 5 out of 5

4.9

Electronic cigarette store
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Review summary

Created with AI, based on recent reviews

Looking at 4,421 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and reliable delivery, noting products arrive quickly and are well-packaged. Many appreciate the excellent quality and wide selection of products, all offered at very good prices. Reviewers frequently highlight the outstanding, helpful, and efficient customer service, making the ordering process smooth. However, some customers mentioned dissatisfaction with delivery speed, noting orders sometimes took longer than expected, even with express options. A few also reported receiving incorrect or incomplete orders, with some experiencing difficulties resolving these issues.

What people talk about most

Delivery service

People report positive experiences with delivery service, consistently praising its speed and reliability.... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality, range,... See more

Price

Users describe positive interactions with price, frequently highlighting good, reasonable, and excellent... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Order

Customers consistently note positive experiences with order, with many reporting quick delivery and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent online store where I shop. I had trouble paying online with my last purchase because Visa declined my payment.They suspected that the registered business name Crazymix Sale might be a scam.... See more

Rated 5 out of 5 stars

Always had a prompt response to orders sent quickly without any hiccups. Good selection of products at reasonable prices. I like the loyalty reward points system you can used to build up and get produ... See more

Rated 5 out of 5 stars

This is an amazing company who always provide a fabulous service. Prices are really good & delivery is really fast. I experienced an issue with a previous order which was entirely down to my lack of... See more

Rated 5 out of 5 stars

I have been ordering from this company for a number of years now and they never fail regarding order/ communication and quick delivery. Well packed on arrival. It’s my go to place for vape liquid and... See more

Company details

  1. #9 of 125 best companies in Electronic cigarette store
  2. #6 of 122 best companies in Vaporiser shop

About E-Cig Clouds - Online Retail Store

Written by the company

About Us
E-Cig Clouds specialise in delivering you the highest quality e-liquids, e-cigarettes and electronic merchandise for all your vaping needs. We're an online retail store offering free delivery on all orders over £15, reward points for every purchase and unbeatable customer service.

Our Vapes
Customer service is the foundation of our company. If you aren’t happy, neither are we. We care deeply about our industry, our customers and our products. E-Cig Clouds is built on strong ethics, from the products that we carry, to the service that we provide; rest assured you are only ever purchasing the absolute best the industry has to offer.

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Contact info

4.9

Excellent

TrustScore 5 out of 5

18k reviews

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4.9

All reviews

(17,856)

4,337 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Terrible service

Sent me a wrong order and implied I ordered wrong, sent them a screenshot as proof then stopped responding. Very bad service

26 June 2026
Rated 5 out of 5 stars

Reliable E-Shop

Excellent online store where I shop. I had trouble paying online with my last purchase because Visa declined my payment.They suspected that the registered business name Crazymix Sale might be a scam. After a half hour phone call, they authorized my payment. Fast delivery and always a quality product. Always.

4 July 2026

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