I recently made a purchase from E2save and overall, I'd rate the experience four stars. The ordering process was quick and the phone arrived on time, and in great quality. However, there were a few as... See more
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Unhelpful team, poor customer service. Broken site with unreliable cashback process. Don’t care once you’ve taken out the contract Rated two stars as it’s great value when everything works, disappoi... See more
Company replied
I was a little worried after reading other reviews as to whether the phone would come, however I ordered my phone 26th Feb, I got a confirmation email letting me know it would be 10th March delivery... See more
Company replied
everything from delivery f4om DPD driver, lack of communication and seamless process. ie. I didn't have pin when driver came to deliver. was taken back th3n logged as refused delivery. then trying to... See more
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Company details
Written by the company
Whether you're looking for the latest flagship phone, or a budget-friendly device, there's something here for everyone. Browse high-tech cameras, big-screen displays, long-lasting batteries and money-saving deals. Because e2save is an online division of The Carphone Warehouse, you’re backed up by the reliability of one of the most trusted names on the high street.
Contact info
United Kingdom
- www.e2save.com
3.4
Average
982 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Top customer service from online chat. Listened!
I received a new phone on contract and turned out to be safe locked. The customer service were apologetic and quick to offer a replacement but that didn’t suit me so I sent the phone back.
They sent out a courier and the next day my contract was cancelled and account cleared.
The customer service were top notch. Listened to my concerns and dilemma without judgment or contempt.
I had to go with another provider in the end but I will be using e2save on the future.
My partner is due a phone in a couple of weeks and she will be ordering from here.
11 May 2023
Unprompted review
Reply from E2save
Hi Paul
Thank you for taking the time to leave a review.
We really do appreciate you sharing your positive experience. If you would like to earn rewards for recommending us, simply visit this link https://www.e2save.com/recommend to sign up and earn up to £60* per referral.
Kind regards
e2save.com
Not next day delivery
I've bought a handset and a monthly plan and it had issues on processing. They've never got back to me and I had to chase them. I ended up having to switch providers myself.
The handset was a gift and it didn't arrive in time.
Do not recommend
1 May 2023
Unprompted review
Reply from E2save
Hello
Thank you for taking my call.
I'm pleased this has now been resolved and I appreciate all the feedback given during our call. If you need any further assistance please respond to my email.
Kind regards
Roshni - e2save.com
Hello
Thank you for your review
I'd really like the opportunity to discuss your experience further and help provide a resolution, I'm sorry to hear your order was delay and I understand the disappointment this would cause.
I’d like to apologise again for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive.
When leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
Kind regards
Roshni - e2save.com
No phone, no help, no use.
Having ordered my phone and having scheduled the delivery for a day when I would be at home all day, I got a message stating that the phone would be delivered "today" - the day BEFORE the scheduled delivery. So I contacted them and they told me they had re-scheduled the delivery to the correct date. It didn't arrive and when I tracked the delivery DPD stated that the phone was being returned to E2Save (no reason given) E2 save said the p[hone would be sent out to me as soon as they received it back. They were less than helpful in all respects. It is now 4 days after the delivery date and I have not been given a delivery date, DPD tracking shows the parcel as being on it's way to E2Save and in the meantime, my phone contract has switched and I no longer have any phone at all. Having read their other terrible reviews, I can see that they have the same "we're here to help"-style statement ready to fire back at me. No I haven't included my order number "so that you can contact me" and "discuss it" with me - I've already suffered enough. Do yourselves a favour - shop elsewhere.
4 May 2023
Unprompted review
Reply from E2save
Hello
Thank you for reaching out to us to let us know of your experience.
I’d like to apologise for the situation. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I’m sorry to hear you’ve yet to receive your order, you’ve lost network service and that our Customer Support team have been unhelpful. I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Chris - e2Save.com
Left without a working sim (and therefore phone) for potentially a week and horrible Customer Service
Ordered a new phone and contract from this company on Sunday (23rd April) and when ordering you can included the PAC code to transfer the number over and pick which date you would like the transfer to happen. I picked Wednesday which was the second available day as I assumed this would take shipping into consideration and also gave me a day to get it all set up. I then received an email the next day (Monday 24th April) stating that the sim will take 3 to 5 working days to arrive as it is being shipped Royal Mail 2nd Class rather than next day with the handset which is basically next day delivery with DPD. Phoned customer services to try to move the day of the sim transferral (which they can’t do) only to be told that they “didn’t know it would be shipped separately” and “there is nothing we can do” so now I’m facing potentially a week without a functioning phone which I rely on for work. Also, god help me if I break down or need help in that time because I can’t ring anyone. I was offered £10 compensation for this issue that they caused by not stating the delivery time of the sim before purchase. Customer service also hung up on me the first time and the woman I spoke to the second time was extremely rude (I can accept I was also probably a little rude too but I’m extremely annoyed) and after she repeated the same thing for the third time I tried to explain the situation further as she kept blaming the network provide who I have had no contact with to which I was told “not to speak over her” much like she had been going to me the whole time. I would not recommend.
UPDATE : the handset did in fact come with the sim yet but as to why no one could’ve told me this and why I received an email saying it would be sent separately is beyond me and has caused me several days of panic.
24 April 2023
Unprompted review
Reply from E2save
Hello Ellie
Thank you for your review.
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive.
I'm sorry for the issues you've had with your order and I do understand the disappointment this would cause.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you
Kind regards,
Roshni | Mobiles.co.uk
Slick Operation
The process of obtaining a new phone and changing providers can be troublesome. However my experience with E2save and iD was smooth, slick and ran perfectly on schedule. I was kept fully informed of progress and given plenty of useful information and guidance. Even me (a senior citizen) found it simple and easy. The bonus was also that I got a great price. What’s not to like, E2save come highly recommended.
15 April 2023
Unprompted review
Reply from E2save
Hi
Thank you for taking the time to leave a review.
We really do appreciate you sharing your positive experience. If you would like to earn rewards for recommending us, simply visit this link https://www.e2save.com/recommend to sign up and earn up to £60* per referral.
Kind regards
e2save.com
Phone sent out super quickly and all…
Phone sent out super quickly and all information on emails and the website very clear.
6 April 2023
Unprompted review
Reply from E2save
Hi Bryony
Thank you for taking the time to leave a review.
We really do appreciate you sharing your positive experience. If you would like to earn rewards for recommending us, simply visit this link https://www.e2save.com/recommend to sign up and earn up to £60* per referral.
Kind regards
e2save.com
Effortless service
Effortless service, good value fitted my needs superbly
2 April 2023
Unprompted review
Reply from E2save
Hi Mike
Thank you for taking the time to leave a review.
We really do appreciate you sharing your positive experience. If you would like to earn rewards for recommending us, simply visit this link https://www.e2save.com/recommend to sign up and earn up to £60* per referral.
Kind regards
e2save.com
Great service would use again
Went online ordered my phone, very simple process and the phone arrived when they said it would by courier.
27 March 2023
Unprompted review
Reply from E2save
Hi Liz
Thank you for taking the time to leave a review.
We really do appreciate you sharing your positive experience. If you would like to earn rewards for recommending us, simply visit this link https://www.e2save.com/recommend to sign up and earn up to £60* per referral.
Kind regards
e2save.com
3 week further phone delay and no complaints dept??
Order: 125661804
I ordered my phone in early March and was told stock was expected 30th March. Two days past this date with no update, I reached out to e2save. The live agent told me that my phone would be delayed a further 3 weeks, but I had been given no information about this. They also told me they have no complaints department, which I think says it all. I have been told someone will call me back, but given I now have no phone to be called on due to waiting nearly a month, the call will have to go to a friend’s phone. Not sure how they’re getting away with this.
1 April 2023
Unprompted review
Reply from E2save
Hello Olivia
Thank you for your review.
Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear you’ve yet to receive your order and understand how disappointing this must be. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email with reference number MO212398 in the subject so we can discuss this further.
I look forward to hearing from you.
Chris | e2Save.com
Google Pixel 7 Pro Empty Box
I order a Google Pixel 7 Pro got the package thought it felt a bit light but the box was in there. I opened it up no phone. Funny thing I weight the package i got it was about 230g the Phone is nearly 200g before packaging so they must be able to trace it. But they told me the investigation will take a week. After a few months they have said they will not send me a replacement phone or cancel the contract. They dont respond to letters, phone calls and hope you will give up. I am not going to, i will have to take them to court to get my money back. It has caused so much stress it made me ill please do not use this company. Because of this experience my girlfriend order with Carphone warehouse same contracts but you can get delivered to the curries stores none of these issues.
Order number: 125902584
27 March 2023
Unprompted review
Reply from E2save
Hello Matthew
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I’m sorry to hear you didn’t receive your phone has not been received.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you
Kind regards
Roshni | e2save.com
Really simple !
Really simple ! easiest phone purchase & transition between networks I’ve ever had !
17 March 2023
Unprompted review
Reply from E2save
Hi Vince
Thank you for taking the time to leave a review.
We really do appreciate you sharing your positive experience. If you would like to earn rewards for recommending us, simply visit this link https://www.e2save.com/recommend to sign up and earn up to £60* per referral.
Kind regards
e2save.com
Ridiculous service I ordered a SIM card…
Ridiculous service I ordered a SIM card from them I did not receive any SIM card and any correspondence from them and then got a latter saying we are passing you to debt Collection.
Horrible
16 November 2022
Unprompted review
Reply from E2save
Hello Romana
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I’m sorry to hear you didn’t receive your SIM card via post.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you
Kind regards
Roshni | e2save.com
Easy to order,quick delivery,excellent…
Easy to order,quick delivery,excellent product
8 March 2023
Unprompted review
Reply from E2save
Hi L Herring
Thank you for taking the time to leave a review.
We really do appreciate you sharing your positive experience. If you would like to earn rewards for recommending us, simply visit this link https://www.e2save.com/recommend to sign up and earn up to £60* per referral.
Kind regards
e2save.com
Jurys out
Not actually got my phone yet, a Samsung s23 plus, comes with free Galaxy buds and 6 months disney+
Anyway get to the end of the phone call with the seller and he comes out with he has forgotten to add the earbuds to the order,,, and he will need to re order...hmm
Any way supposed to be getting the order this Saturday 18th March 2023.
It would be unfair to judge just now but will wait till the delivery.
I have just a little concern after reading some of the comments.
If the Buds are not there i will send it back.
14 March 2023
Unprompted review
Reply from E2save
Hello John
Thank you for your review.
Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business.
I’m very sorry to hear the issues you’ve had with your order and I understand the disappointment this would cause.
I’d like to assist you today, however when leaving your review, you haven’t provided us with an Order ID. I have sent you a message, could kindly respond with your details and I’d be happy to investigate your query.
Kind regards
Roshni | e2save.com
My husband wanted to buy me a new phone…
My husband wanted to buy me a new phone but I wasn’t sure what to get. Plenty of options on the website and details about each phone
1 March 2023
Unprompted review
Reply from E2save
Hi Alison
Thank you for taking the time to leave a review.
We really do appreciate you sharing your positive experience. If you would like to earn rewards for recommending us, simply visit this link https://www.e2save.com/recommend to sign up and earn up to £60* per referral.
Kind regards
e2save.com
Ordered one day and received the phone…
Ordered one day and received the phone the next. Brilliant
4 March 2023
Unprompted review
Reply from E2save
Hi Elaine
Thank you for taking the time to leave a review.
We really do appreciate you sharing your positive experience. If you would like to earn rewards for recommending us, simply visit this link https://www.e2save.com/recommend to sign up and earn up to £60* per referral.
Kind regards
e2save.com
Samsung A53 5g it was the…
I bought a Samsung A53 5g it was the most competitively priced phone I could find on the net. Everything was so easy and efficient starting with the ordering process through to delivery. I would use e2save again.
5 March 2023
Unprompted review
Reply from E2save
Hi
Thank you for taking the time to leave a review.
We really do appreciate you sharing your positive experience. If you would like to earn rewards for recommending us, simply visit this link https://www.e2save.com/recommend to sign up and earn up to £75* per referral.
Kind regards
e2save
Disgusting..
Disgusting..
Never bought anything from them but their partner company charging me £15 subscription fees without my consent from last six months. Only found oyt this morning
This company so called Wly savings..watchout!!
7 March 2023
Unprompted review
Reply from E2save
Hello Taj
Thank you for your review.
It’s disappointing to learn of the issues you are experiencing.
I’m sorry to hear you’ve been billed £15 for a service by Wly savings. We do allow customers to sign up to their service after an order has been placed, this is purely optional and requires a customer to sign up and provide bank details for the service. I’d like to assist you today and discuss this further, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Kind Regards
Chris | e2Save.com
Reply from E2save
Hi
Thank you for taking the time to leave a review.
We really do appreciate you sharing your positive experience. If you would like to earn rewards for recommending us, simply visit this link https://www.e2save.com/recommend to sign up and earn up to £75* per referral.
Kind regards
e2save
A zero star is more suitable.
A zero star is more suitable.
Absolutely disgusted about the con this company is practicing.
I received August and October’s cheques on time and yet to receive December’s. It’s now near the end of February and due for the next.
I chatted and phoned 4 times including a manager and a asked for a cheque to be sent as usual. Every call I will be assured a new cheque will be issued and never materialised. I was asked to provide my bank details for BACS and I rejected as I could not trust them and provide my bank details as well.
I phoned again today to be told again the same and they will contact the banking team and I have to wait for another 3-5 days for their response and again another 28 working days for a new cheque.
Please raise complaints and concerns to Ofcom and trading standards. The more people complain the more they take action. The company’s Twitter and Facebook is a start.
Enough is enough of rip-off.
NB: I meant not to provide my customer number in public as they always respond. You don’t have to if this is not their own website’s.
25 February 2023
Unprompted review
Reply from E2save
Hello Nabbas
Thank you for your review.
I'm very sorry to hear that you have received a faulty phone and that our Customer Support team have been unable to provide a resolution . I’d like to assist you today, however when leaving your review, you haven’t provided us with an Order ID. I have sent you a message, could kindly respond with your details and I’d be happy to investigate your query.
Kind regards
Roshni | e2save.com
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