Earache Records Reviews 

Horrible experience. Not able to ship an order within 4 weeks. All articles were available. No communication at all. No status updates... nothing. Had to claim the order with the help of paypal. Never experienced such a story elsewhere...

Nothing to recommend about Earache, I'm afraid. I hope you're reading this before you take the plunge with them.

A shipping policy that says they "aim to ship orders within 5 business days"? Weeks on, nothing received.

Only order anything you're not in a hurry to get- and don't order anything as a gift unless you don't mind being embarrassed at coming up short because they can't get it together. Still, I'm sure being shown the order number was a lovely birthday surprise.

In the time I've waited for them, I have received 8 records from three vendors- none of them took more than seven days total.

Get it together Earache.

Following Earache's response:
You've already looked into it and given assurances that you have consequently not bothered to fulfil. If you knew there would be issues- I'm sure you get a release schedule- or if you know there are issues like staff illness, manage expectations, don't just lie.

A discount? Yeah, don't put yourself to the trouble. I don't believe I'd get it anyway.

You could have put a record in a mailer in the time it took you to whine about something that wasn't said, go and do some work instead of arguing the toss! Nobody mentioned *foreseeing* staff illness.

Perfect communication, everything ok, can only recommend

Excellent for buying vinyl
I've ordered many times and my purchases usually contain vinyl, often limited editions, signed by the artist, etc. The items always arrive in perfect condition and are shipped with great care (not always the case when ordering vinyl). Great customer care from Tom, who is a pleasure to deal with

Great service, highly recommended seller and would buy from Tom again.

The T-shirt came very fast and I was really happy with the quality once it came 10 out of 10 service

Ordered a few times from the store. Always had fantastic communication from them, great packaging and everything's arrived quickly and safely

Fast delivery and support. I had received a different product from what I ordered, but then the right one has been sent immediately after. Very good support, thank you

Had bought a faulty and recalled copy og Heartwork some time ago from third party store. But when i reached out to them, they were more than happy to provide a replacement. Top tier service!

Great seller. Item was damaged in the mail and they took care of things very quickly. Super professional and a pleasure to do business with.

Excellent experience with Earache. Shipped fast & without damage & quickly shipped me a replacement for my autographed vinyl that had half the autograph smudged & wiped off (probably by the artist as it was being signed)

I pre ordered a vinyl, it arrived in goood time, they forgot to add a bit to the order but they sent it out as soon as i emailed them. Great customer service. Thanks all.

Fast shipping and excellent customer service! They took my concerns seriously and were quick to fix the problem. Absolutely no complaints.

I pre-ordered the new Skindred, You got this vinyl. It turned up on time but during the packaging/delivery it arrived damaged. The Album cover and inner sleeve was bent out of shape. I emailed the team with photos and they replaced the cover and sleeve within a week of me contacting them. Their customer service was excellent and I did not feel that it was too much trouble for them. Highly reccomend

I ordered the signed Skindred LP, it arrived and one of the three signatures was washed/wiped. I wrote an e mail to the Customer Service and the service staff named Tom helped me out immediately with a new signed Album Cover. great experience, would order again.

Thank you for the quick and straightforward resolution to the problem.

I made a purchase and one item that was ment to be with the order did not arrive. I contacted customer service. Within a day Tom got back to me and arranged a delivery for the missing item. It arrived when they said it would. Excellent customer service and will most definitely buy from them again.

Quick dispatch, and when there was a problem with the item that was beyond their control they sent another out without any fuss, that arrived within days.

Amazing label with awesome bands and superb customer service!
I ordered some special edition vinyls from Earache which sadly were pressed faulty. They instantly offered me replacements. Thanks so much! Keep up the great work for an awesome cause!!

Excellent customer service.
Ordered 2 new Skindred albums and the one that was signed had some issues with just the cover (colour scuffing and smudged signature). Sent an email with info. & pictures and asked if it was possible to get a replacement cover. Tom replied promptly to my email and was very professional and I received a replacement cover within the week. Very happy with the purchase!