Earthandjungle Reviews 2

TrustScore 3 out of 5

2.9

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2.9

Average

TrustScore 3 out of 5

2 reviews

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Rated 1 out of 5 stars

Very poor customer service

I purchased from them and never received notice of shipment (which they wrote in the confirmation email they would send). When I contacted them a month later to ask about it (yes, a month. I forgot that I had ordered), they gave me a copy/paste answer from their FAQs to contact the seller directly or to try to get a refund from Paypal or credit card. From there I went to the vendor's shop/contact page and saw it was closed. When I contacted support to let them know it was closed, they told me to contact the payment method again with no acknowledgement that something was wrong.
They host vendors that confirm orders and then disappear, and then they relinquish all responsibility with very little help. I didn't even get a "Sorry that this happened". After searching for other reviews online and seeing a review post on reddit (you can look for yourself), I found others experienced the same thing. I would avoid them.

30 October 2023
Unprompted review
Rated 1 out of 5 stars

Cannot checkout on their website

Cannot checkout on their website, cannot pay, I have contacted them about it, and they told me that "my Paypal account had a problem" (which I use every day). [They don't understand that it is because of CloudFlare that they've put on their website]. If you don't want to sell online with a working website (and also, optionally listen to people when they report you a problem): just shutdown your website please, you are wasting people's (precious) time.

16 June 2023
Unprompted review

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