Fantastic service from start to end! Browsing and ordering via the site was simple and straight forward and the delivery was rapid. Unfortunately our sink was damaged in transit however a new one wa... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic customer service! I needed a spare part that they don't normally stock, and they sourced it for me in double quick time.
I ordered a corner cupboard Le Mans pull out carrousel unit, which arrived within two days, Excellent. Unfortunately it had been damaged on transit beyond use. The manufacturers packaging was insuffic... See more
Sadly we were unable to place our order for a bespoke door. The only type of payment method they would accept was bank transfer. Whilst we have no issue in paying in full at the time of placing an ord... See more
Company replied
Company details
Information provided by various external sources
Eastcoast Kitchens & Bedrooms includes 20 years of experience in providing top quality products whilst providing a top service. Full projects or storage solutions. Tambour door kits, waste bins to corner storage are available with new & exciting products arriving daily. All backed with friendly & informative advise.
Contact info
Butterfields, Church Road, PE22 0NX, Boston Lincs, United Kingdom
- 01205 760462
- sales@eastcoastkitchens.co.uk
- www.eastcoastkitchens.co.uk
4.6
Excellent
202 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have bought numerous things online in…
I have bought numerous things online in the past few years, but can genuinely say the two or three different people I dealt with on the phone were an absolute pleasure to deal and a credit to the company.
3 November 2020
Reply from Eastcoastkitchens & Bedrooms Ltd
Ernie, thank you! It is super to hear that my staff members have helped you efficiently. I do hope we can continue to do business together in the future.
Reply from Eastcoastkitchens & Bedrooms Ltd
Steve, you time to leave a review is appreciated. Hope to deal with you again real soon
Helpful people on phone
Helpful people on phone, speedy delivery. Quality product, value for money.
3 November 2020
Reply from Eastcoastkitchens & Bedrooms Ltd
Thank you Lindsey for your review left for us. So pleased you were happy with our overall service. I have passed your great comments over to the team, thank you for your time.
Good product but some parts were…
Good product but some parts were missing and as I realised only later due to COVID delaying the installation of my new kitchen (and me not opening the box earlier for ease of storage), I am left with no other option but to buy again the missing items...
3 November 2020
Unprompted review
Reply from Eastcoastkitchens & Bedrooms Ltd
Audrey, thank you for your review. Apologies if an item was missing but we were not notified until over 4 months after the delivery date. We kindly ask all customers to check their parcels upon receipt or within a reasonable amount of time.
Ordered croma grey kitchen sink online
Ordered croma grey kitchen sink online. Much lighter in person than online advert showed so picture wrong, it's darker online. Enquired about returning which I accepted would be at my expense but no courier I could find would insure a kitchen sink as it's a heavy fragile prohibited item so if I insured it it would be invalid, even at £50+ postage. Eastcoast would arrange courier but no insurance, waste of time. If I did return the sink to Eastcoastkitchens, in their email(as proof) it said the sink would go in to quarantine for 14 days before they even opened the parcel to check for contents and damage before a refund of up to 30 days, is that a new government covid 19 rule????? Thought covid lasted up to 72 hours on stainless steel, does it last longer on a granite sink, wow who knew???!!!! Nothing in their terms and conditions about 14 days without even opening a parcel to check it at least. Sounds like the company is making the most of this pandemic not to provide quicker refunds, shame on them. Please please don't give this company your money, advert wrong and a returns process blaming covid 19 for drawn out refunds. Hope they lose business for making up their own rules
3 November 2020
Reply from Eastcoastkitchens & Bedrooms Ltd
Hello Michael, thank you for your review, I am really confused with your comment about the collection of the sink? We emailed to offer a collection, but there is absolutely no mention to you that no insurance would be included for you?
We are sorry you are not happy with the returns policy and the temporary quarantine time, this is set by a number of our suppliers and unfortunately we can not override this, they are also taking into consideration courier delays, reduced staffing levels & consideration for their staffs welfare. We let our customers know of the worst case scenario so they are aware and this is also shown on our website.
Great service - would recommend and use again!
Ordered a Clearwater Glacier Double Bowl Kitchen sink which arrived promptly but with only one of the included glass covers (should be 2). Rang customer services and another was sent out immediately and arrived the next day!! Excellent service. Mistakes happen but it’s how you rectify them that counts. Well done East Coast Kitchens!!
2 November 2020
Reply from Eastcoastkitchens & Bedrooms Ltd
Dawn, thank you for your review. Sorry to learn a product was not initially delivery but pleased my team rectified for you and with minimal disruption.
Great product!
Good product and arrived on time. The kitchen bin is better quality than expected. Would definitely recommend
2 November 2020
Reply from Eastcoastkitchens & Bedrooms Ltd
Perfect! Thank you so much for your review, the team are very happy you like the product
Good service, fast delivery
Order process online was straightforward. Customer service was very responsive to answer question on delivery. Actual delivery was faster than expected.
Product was as expected.
Would use this firm again.
23 October 2020
Unprompted review
Reply from Eastcoastkitchens & Bedrooms Ltd
Thank you for your review, really pleased your order arrived in a timely manner and that the experience was easy, hope to see you again soon
Absolutely fantastic customer service
Absolutely fantastic customer service! A few kitchen handles arrived slightly scratched but we received replacement in no time. Wish all businesses had such helpful and professional customer service.
21 October 2020
Unprompted review
Reply from Eastcoastkitchens & Bedrooms Ltd
Anna Sorry to hear you originally received some scratched handles but are pleased to know my team were quick & efficient in rectifying for you. Hope they look nice!
Brilliant customer service
We chose East Coast for their range and prices, but when we had a problem with the order their response was wonderful. A very prompt reaction and immediate action to exchange a faulty item (not East Coast’s fault - sent direct from the factory). So reassuring to know that their interest does not stop once the order is placed. Cannot recommend them highly enough.
17 October 2020
Unprompted review
Reply from Eastcoastkitchens & Bedrooms Ltd
Richard, we really appreciate your time taken to write your comments for us. We understand mistakes or faults can occur and as stated, we do try our best to rectify issues in the shortest time possible. We do hope to be able to supply you again maybe in the future, thank you
Great Wares
Hi
Your website ordering site is a lot to be desired but once this has been sorted
The delivery was good plus the products are excellent very sturdy and substantial so much so I ordered for the second time from you.
I have highly recommended your products to my friend hope she finds the same service
Liz
16 October 2020
Reply from Eastcoastkitchens & Bedrooms Ltd
Elizabeth, thank you very much for your review, Maybe you would be kind enough to contact us regarding your experience with our checkout, we are always striving to enable a better experience and customers feedback is valuable to us. Many thanks for your recommendation to your friend!
Great service
Great service. I my sink was delivered quickly and on time. The price was very competitive. I would recommend East Coast Kitchens.
6 October 2020
Unprompted review
Reply from Eastcoastkitchens & Bedrooms Ltd
Thank you for your time & indeed review, we are all pleased you were happy
Reply from Eastcoastkitchens & Bedrooms Ltd
Kat, thank you for your comment regarding our delivery service, we really appreciate your time
Reply from Eastcoastkitchens & Bedrooms Ltd
Dave, great to hear! Pleased you were happy with your product
All good, no problems.
Easy search and checkout, good communications, quick delivery, no problems.
5 October 2020
Unprompted review
Reply from Eastcoastkitchens & Bedrooms Ltd
David Perfect! thank you for your time
I ordered door restrictors
I ordered door restrictors, and they arrived promptly.
5 October 2020
Unprompted review
Reply from Eastcoastkitchens & Bedrooms Ltd
Phil, thank you for your review. We are really pleased you received your order quickly, appreciate your time and hope to be able to supply you again soon
Exactly what I needed …
Exactly what I needed and very fast delivery. Thank you
5 October 2020
Unprompted review
Reply from Eastcoastkitchens & Bedrooms Ltd
Erica thank you, really happy you received your order quickly and efficiently. Hope to see you again in the future
10/10 from start to finish.
lovely website, good communication, great choice and price, delivery sooner than expected 10/10!
5 October 2020
Unprompted review
Reply from Eastcoastkitchens & Bedrooms Ltd
Anna so pleased you were happy with our overall service. I have passed your great comments over to the team, thank you for your time.
Perfect service from enquiry to…
Perfect service from enquiry to delivery , many thanks.
4 October 2020
Unprompted review
Reply from Eastcoastkitchens & Bedrooms Ltd
Andy Thank you, appreciate your five star review and comments, hope to be able to help you again in the future
Wish you would put both the Hinge and…
Wish you would put both the Hinge and the Mounting plates together
on the sale description and price for both. also stating they can be bought separately. Being a stupid woman I assumed you got both bits together as you can't use one without the other.
So I ended up paying 2 x carriage charges having to order the mounting plates separately. Customer Service was excellent.Delivery Excellent.
2 October 2020
Unprompted review
Reply from Eastcoastkitchens & Bedrooms Ltd
Thank you for your review and comments. We will certainly take your comments on board and please if you wish to contact the team, I am sure we can refund one of the carriage charges for you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.