East Midlands Airport Reviews 

Will never book this airport again. Rapid Drop off fine for pulling up, daughter jumped out, got her case and went, I drove out. Fined. Not been to this airport for 10yrs. Manchester airport, bigger, free drop off, assumed free as not got out of the car or left it. 1 minute to pull up. You have to pre-book to drop off!! I tried to call to pay when home Im nearly 60yrs old, the automated system said my number plate was invalid! Paid to pick up before I went. How many people this much catch out their new rules. Will never use here again. 1.9 stars out of 5 says it all

Packed in like sardines. Jet 2 are brilliant, so helpful and efficient. The airport however is another matter. Built even more shops here in an already overcrowded box just to fleece you before your flight. Hardly any seats for passengers at peak times. And, £5 just to get dropped off which took about 2 minutes. To rub salt in the wound there was a poster saying ‘60 years of smooth travel’ 😂 Good joke.

Booked JetParks 1 at EMA for an early flight to Greece at the start of the Whitsun Holidays. Travelled an hour and a quarter to get there and when i arrived the barrier was already up due to some sort of issue so i drove in. By the time i walked to Bus Stop 1 it was 04:10. A family and a lady had already been waiting there for 20mins. Ten minutes later the bus pulls up and we got on. By the time we got to the other stops the backlog had built up and the bus was rammed, the driver was faffing around for some reason with people getting on, then off, then back on again, with passenger getting quite openly irate that they were going to miss their check in. By the time the bus limped to the Terminal it was 04:50. We then joined a queue of about 200 people at the TUI check in. By that time we’d decided never again. Security was fairly quick if not hap -hazard but by the time we got through to the shops etc there was just enough time to grab a bacon roll then they called the flight, not a great business model. Hardly the best start to a relaxing holiday.
On the way home we couldn’t get out of the car park as the ANPR on the barrier hadn’t clocked us going in, due to it being bust, another faff when your try to get home.
Like so many other reviewers, we found EMA like a Third World airport, a bit backward and disinterested, like some of our fellow passengers. Anyone from outside the area wouldn’t fly from there a second time…

Booked special assistance for both my parents and expected them both to be looked after However, they were ushered out through the gate and onto the tarmac way before they needed to be and had to wait outside for half an hour
My father is unstable on his legs and my mother has a hip replacement
It was shocking to treat them this way
You should do better than this !!!!!

Yet again we used EMA for our latest holiday in April as we live only 30 minutes away. We can't fault this airport at all, we always find the check in (Jet2) and security absolutely faultless in every way, the meet and greet parking is exceptional as we normally have a very early flight. The only thing that is strange is that the management don't appear to respond to any Trustpilot reviews, even like this the good ones.

I've used this airport for over 50yrs but will NEVER use it again!, i was fined for dropping off my disabled partner, blue badge or not, i saw it last min a sign saying bus stop and under it drop off only which dyslexic me thought the (parking lay by) left was for 2buses and right for few cars so i dropped off my disabled partner as its to much for them to use the bus from jet2 car park & luggage, tg they didn't go on the bus i was right, as i dropped them off a man with camera and spot light came up behind us, never spoke just sat steering at us & writing in there van, i thought am ok dropping off am only short time, trying to be as quick as i can with my disabled partner making sure there safe and ok telling them to take time go steady as i had to park the car a long way off, i couldn't understand why they never got out there car to help or see if i needed help or if i had made a mistake i could explain i have my blue badge as i can't manage with my partner on the bus & luggage its to nuch for us both) Wrong!! They never asked if we need support help nothing just didn't care, never even explained the sign doesn't mean Drop off only which i thought thats what it ment till later, they made me feel thou i was a criminal & i felt so upset to be treated that way, the world as become its just about money it doesn't care ppl can need help or support or make a mistake there waiting to punish you, & then also i was in a queue for 1hour to check in, iv never been so stressed i will next time use another airport, nobody cares nobody wants to know felt like cattle not a person just cattle being moved from one place to another, ppl with disabilities were queuing out the front door never seen it like this before, & jet2 car park i waited 35mins to be picked up & waited in a long que for the bus, & it turned up full Omg! What a Nightmare to, But he made sure we all got on how i will never know but tg we weren't in an accident far to many ppl onboard & 5min's waited for barrier to let us out the car park, on the bus it said 42standing only not 72! On our bus it was terrible like being in india on a train never again!, tg i did drop off my disabled partner even thou i was fined for doing so, because i couldn't have got them on there standing with all those ppl they needed a seat and wasn't one, & we were so suprized we managed to board our flight just at the last min, i recommend u get there 4hrs early or fly from another airport there's no where to drop off anyone safely unless you pay them a fee! which is you must pay! which is terrible there's nothing for disabled people & after paying for holiday, flights, seats, escape room, fast track, traveling, staying in hotel overnight, parking on site all that expense its disgusting next time we will use Birmingham or manchester or if Doncaster reopens, be a lot better & can drop off without extortion being forced to pay how awful how they expect ppl to cope? I will avoid east mids, & now theyl never get another penny from us, theres cameras everywhere and cars waiting to pounce no one there to help or support if your struggling with children or disabled person or if your unwell there their to fine you for needing help or support or being lost or making a mistake, there should be a place for ppl that need support dropping off not being fined or made to pay charges by the seconds & mins on a timer the stress & upset of it all when you just want to travel safely securely & as your going on a holiday with family or friends you shouldn't feel unsafe & waiting to be pounced on & fined you should be treated with respect, Never again 4us, it was really upsetting 4us, & i bet there's more family's like us its happened to, i feel like stuff your airport! & ppl will use others if being treated like we have been but thats just my opinion, the only way id give your airport a chance is when there's been made better changes, for disabilities etc it needs sorting out big style. You need to care more & make it safer & give Support not fines!

It's a terrible airport.
Despite external changes, nothing changes there.
Haven't been to this airport in two years. I avoid this airport if possible. The attitude towards passengers is not competent.
Despite the fact that the airport looks new, the attitude towards passengers has not changed. Perhaps the management needs to be updated

Absolute rip off. Nothing more than greed. Rather travel to Newcastle airport then fill the pockets of these monkeys.

They damaged my car , then did a poor paint cover up so I would not see it on a dark 0100 frosty night !
in dispute with them - DO NOT USE

What an absolute dump.
Flew in from Australia to London and then pick up a hire car at EMA.
Wow what a disgrace of a place.
I am a Brit and was shocked at what a complete depressing dump that place is.
We have better regional airports in Australia that are way better in all aspects. Third world like a ghost town.

Nothing open, miserable and depressing staff, amateur felel and loo to the whole place.

Dont get me started on the ludicrous roadworks outside the front of the airport with rubbish and debris everywhere.Then to top if off a cold windswept so called carpark where all the hire cars are kept. All the offices for the major hire car companies were in Porta cabins...yes thats right!.

This airport used to be clean, modern and a nice place to visit back in the 1980s now its a complete s--t hole.

Fifth largest economy in the world with third world airports......How far the UK has sunk and where is all the money going because it sure as s--t is not on infrastructure.

We use EMA 90% of the time and have in the past entered a number of complaints regarding the queues, poor service and lack of staff. Now the new scanners are in place and even more to follow, it was so slick. The fastest we have ever gone through an airport anywhere in the world, well apart from those very small island ones that just wave you through with no checks.

Park and ride scam. The vehicle was taken offsite and damaged by the driver, and they did not photograph the vehicle when they returned it to the site. CAr was coverd in mood when it was collected didnt see marks on the bumper and explains why they do not take pictures when they return the car to covered their drivers.

Security was a complete shambles. Poorly managed, too few staff, it’s the start of Easter holidays! The staff had a veneer of civility but, for some, their tone did not reflect what they were saying. I travel a lot and have been to Gatwick, Bournemouth, Manchester, Leeds Bradford, Newcastle, Edinburgh and Glasgow on multiple occasions in the last 18 months this has the distinction of being the poorest experience I have had at a UK airport. I will not be using this airport again.

An Airport that offers almost no flights, only in the summer and to Alicante , Faro, Tenerife etc... holiday destinations. An airport of no use if you want to travel to any capital city in Europe forcing everyone to drive all the way to Birmingham , Manchester even London or use the unreliable rail network to catch the Eurostar in London. Being in the East Midlands it feels like living in the middle of nowhere. No good to travel for business. EMA is a USELESS airport.

EMA currently have a special offer on parking, but it says there may be special restrictions on changes or cancellation on special offers. NO INFO ON WHAT! It says to ring, but you cannot get an answer, you have to email and that says 10 days to get a reply, by which time the offer has ended. DISGUSTING SERVICE. I now either have to gamble on not being able to change my booking, or I have to lose the offer. We note this is part of the Manchester Airport Group and as that is the worst UK airport this total lack of service is not surprising

Got to the airport at 11:40 and found
Costa shut!!
Burger King shut!!
Pork & Pickle shut!!
Frankie & Benny shut!!
No Hot drinks machine in Boots or WHSmith!
Only upstairs lounge open £9 for a cob!!
£17 for a burger!!
Shit customer choice if you fly after 10am !!
Sort it out EMA. At least leave Costa open for a hot drink!!! Not Happy at all...

I only fly in/out of EMA when there is no practical alternative- l don’t know which “school of charm” that the pre-flight security attend but it doesn’t seem to have worked I fully understand the need for your hand luggage and body to be checked however l don’t see the need to empty items out of your bag and slung into the tray - all with a grunt! Shoes and glasses off some sort of detector passed over my body - nothing No thank you etc The worst airport to fly from in UK and all this before being treated like cattle at the boarding gate and a trek across the tarmac to board the plane Avoid if you can

Been using East Midlands 3 times a year for over 20 years, parking has been great using mid stay for 2 week holidays and short stay for 1 week breaks.
Used meet and greet once....never again and reading other recent reviews of problems with meet and greet nothing has got better.
According to East Midlands Airport the mid stay car parks are only now available for 7 to 10 day breaks forcing anybody going away for 14 nights to use either the long stay with bus transfer or meet and greet
SHAME ON YOU EAST MIDLANDS!!
Already booked in March for 1 week and 10 nights in November for mid stay 2 but unable to book for 2 weeks in June like we have done year upon year.
If this is policy then we will look at alternative airports as only 2 options of which I don't wished to use either is not acceptable and I'm sure the airport will loose quite alot of business

Display screens showing wrong information, unhelpful staff, condescending Swissport customer service, refused to be allowed to speak to management.
This is only my review from my last visit, other visits have been better.

Check in swift, efficient. Plenty of space to sit down and get a drink or food. Such an upgrade on Birmingham Airport. BUT, I went to the ladies toilet awaiting departure and the cubicle alongside the wall was terrible. The walls were covered in unknown dirty marks, the skirting boards were filthy, a disgrace. What an awful example to any foreign visitors. Surely the toilets should be spotless and checked.