Eastwood Reviews 

248
•
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention the helpful staff members who provide expert guidance and wonderful communication during purchases. Many buyers find that items arrive quickly and appreciate the reliable quality of the various paints and tools available for their restoration projects. Though some customers experienced problems, reviewers noted challenges with unexpected paint color variations and damaged components upon delivery. Others also pointed out difficulties when dealing with customer service responses and very strict return policies. People occasionally encountered items missing from their packages or experienced unexpected delays with their shipments.

What people talk about most

Product

Clients share ambiguous opinions on product, as some consumers express deep satisfaction with custom OEM... See more

Order

Reviewers express mixed feelings regarding their order experiences. While some consumers praised fast... See more

Staff

Users describe positive interactions with staff, frequently highlighting knowledgeable sales personnel and... See more

Quality

Customers consistently note ambiguous experiences with quality, while some consumers praise the well built... See more

Customer service

People report ambiguous experiences with customer service, as some reviewers praise the helpful staff, fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is my second order with Eastwood and I’m very satisfied with my purchase and their service. I ordered Eastwood Rust Converter and Eastwood Rust Encapsulator Paint. My order arrived quickly and th... See more

Company replied

Rated 4 out of 5 stars

I ordered a touch up paint kit on July 9… but it did not arrive until July 25. So plan ahead. But the product is very good… with the primer, base color, pearl (metallic) and clear coat steps. The kit... See more

Company replied

Rated 3 out of 5 stars

Unfortunately the aerosol spray had no color/tint to it. Seems like it was just a clear I was spraying. Not worth the cost would have been better off to try a Rust Olem color that was close.

Company replied

Rated 5 out of 5 stars

Ross lended his true expertise to help me choose a specific product for my application. I was concerned that some obvious Eastwood product choices were not optimal for internal coating that would both... See more

Company replied


Company details

  1. Auto parts shop
  2. also in
  3. Car Body Parts Supplier
  4. Car Equipment Accessories Store

Written by the company

Since 1978 Eastwood as been designing innovative products for the Automotive DIY Community. Our in house designed products are made with our customers in mind.


Contact info

3.5

Average

TrustScore 3.5 out of 5

248 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(248)

59 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

THINK TWICE ABOUT BUYING FROM THEM!!!!!!

We where looking for a replacment equipment. Upon finding it here we liked what we saw and liked that it said it ships with 7-10 days. Great we ordered in 12-6-23. Checking the order as of 12/29/23 I am told this product does not ship from them but from the manufactor directly. I asked where that was and I am told they dont know but can tell me around 1/6/24 it will ship. So for a month I have to wait for it. No where on the website does it say it ships with vendor or tell where the vendor is. Never again will I order from this company customer service is crappy attitude is its your problem not ours. This company is all about money in my opion by not telling you all the info to make the correct desion on buying a product from them. Very misleading and dishonest.

6 December 2023
Unprompted review
Rated 5 out of 5 stars

Easy ordering

Eastwood is easy to order from, and I was given updates on a regular basis. And as promised, it was delivered on time.

27 December 2023
Unprompted review
Rated 1 out of 5 stars

I ordered paint from this company but…

I ordered paint from this company but never received it so after 5 weeks of not receiving
even a shipping notification I emailed them to try and find out why and they emailed me back stating that they don't cancel orders...they never once tried to give me an update on my order and now it's almost 8 weeks and still nothing

13 November 2023
Unprompted review
Rated 1 out of 5 stars

My last purchase from Eastwood

Ordered $3,000 worth of shop equipment. Less than 4 hours after placing the order, and days before they shipped it, they lower the price by $100. I requested a refund for the difference or in the alternative cancellation of the unshipped order. Of course they did not reply until days later, and when they did, both requests were denied because of their "policy," which claims that because of their allegedly fast shipping it is impossible to cancel an order after it is placed. Total nonsense. This would have cost Eastwood less than 2% of the order total to make a customer happy, but instead they decided to enforce the literal wording of a policy in a scenario for which it was not intended.

I hope Eastwood enjoys the $100 because it was the last dollar they ever get from me. I had to buy a sandblasting cabinet a few weeks later and got it somewhere else.

26 November 2023
Unprompted review
Rated 5 out of 5 stars

Burrs that give chills.

Site was easy to navigate. Found the size and style of carbide burrs I needed in an 8 PC set. Shipped quickly and received in perfect condition. The double cut carbide 3/8" barrel burr made short work of the 10 gauge mild steel plate I had to hog out. Very happy to have this set in my toolbox.

16 November 2023
Unprompted review
Rated 2 out of 5 stars

Absolutely terrible packaging

Absolutely terrible packaging. Liquid containers of 32oz Pre paint prep were loosely thrown into a box. All three were dented and one leaked out about a third of its contents. No excuse for not being packed correctly. Charged me $20.00 to ship from Pennsylvania to Maryland. Not pleased at all. 😡

14 November 2023
Unprompted review
Rated 4 out of 5 stars

Make this in USA.

Make this in USA.
I love this welder. I am not a car guy, I'm a structural welder. I always wanted a Flux core for home to keep my tractor in running condition and for projects in the garden.
I have also wanted to try a tig rig too and cant wait till I have time to try that out! Really cool that it came with the regulators as well. Only reason this review is not a 5 is because I wish it was made domestically. Us blue collar workers value that. I would pay more.

28 October 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look