While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. IT support and services
  2. Computer repair service
  3. Technical service

Information provided by various external sources

Specialist IT Services and Equipment AUT Direct


Contact info

3.4

Average

TrustScore 3.5 out of 5

1 review

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

AUT... will it be a good, or a bad day?

I have used AUT many times (now known as easybuyit, they have also branched out into ebay) when I first started using them they were quite new, and generally quite good and well priced.

However, now they have been around for a while, they seem a little less interested in the customer service side of things, and you never really know if you are going to visit on a good or bad day, it is often like dealing with someone who is bi-polar.

I have had days where I have walked in and within minutes bought and paid for items, but then again I have had my fair share of times that I have walked in and been left standing there looking at an empty desk, and no one ever comes out, even if there is a big queue. Its like they have gone into some sort of other dimension where there is no sense of time.

As I said they have been fairly good, but recently I can never seem to speak to anyone, and have on a few occasions waiting around only to walk out empty handed, and not seeing anyone.

Products wise, they have an ok selection. Prices aren't always amazing, and some of the products are very cheap and of low quality (laptop coolers, keyboards, recordable media) But you can get some really good quality products, I bought a flat screen monitor when they first came out, it still works to this day and I think I paid around £240 at the time!

So as I said, you can't really tell what to expect from them until you walk in there!

28 March 2011
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look