easyCar Reviews 3,397

The whole booking process was easy , the only thing that I didn’t like was the excess insurance protection which because you have used a third party means you have to pay the excess then claim it back.

My husband showed up for his rental that we ordered off expedia. When he got there the lot had no cars and there were at least 4 other people waiting. Some of the people had been waiting for a few hours. He ended up getting a car in about an 1 1/2 because they realized one car on the lot was already returned and cleaned. Then the day after we returned our car, we gave the key to an associate who looked up our paperwork and said we were all good, they called to see where our car was. They seem to not have any idea what is going on. No one there seemed to care. One person even said this has been an issue. Even when my husband called a 1-800 number they seemed to not care. It looks like this is not an isolated issue, but just a poor ran company.

I wish I could give 0 stars.

Easycar’s spanish supplier Drivalia did not have the car available which we had booked and upgraded to so that we had ample room for kids and suitcases. We queried at the time of car handover however they simply said they do not offer anything larger and I should take it up with easycar upon return.
I raised a case to easycar, first one was ignored for over a month I chased it up and another case was raised with the agent admitting the first one was never assigned.
After a further few weeks the response was that due to our plane landing a few mins late and us arriving to collect our car approx 20mins late “most of this delay was drivalia’s slow bus journey to their depot and the queue upon arrival, meant that we were classed as a no show and our car was no longer guaranteed.
Even tho we’d pay for the rental, which you’d think would have reserved the car.
In a nutshell easycar t&c’s basically make it impossible for them to take liability over clear mess ups and they have no control over their suppliers who were equally bad not to mention the condition of the car we ended up receiving.
I’d suggest to avoid at all cost, they are nothing but a middle man and do not support when an issues arises. Wait until you arrive then use one of the many car company’s available

The initial booking on 5/5/25 showed AUTOMATIC TRANSMISSION CAR with receipt.
Then I changed the pick up location only. The website did not ask me to choose car again.
On the day of pick up then I recognised that same Megane car but manual transmission was reserved. The local car rental Enterprise said it was Easycar error and can’t provide me with an automatic transmission car.
Finally I have to forfeit the booking and rent a car in another local car rental which cost me three times the money.
I login Easycar and then recognised for the first time the car detail was same Megane but showed MAN.
Easycar have not informed me of the change so I am not aware of the abbreviation MAN in car information after I confirmed the change of pick up location.

Therefore it is a mistake of Easycar website

Very good company and agent in Uk went the extra mile to allay my fears given general strike in Italy.

We used easycar to book a hire car from Rome airport. Actual car hire company was quite a journey from the airport. We had to wait 40minutes in the heat before the shuttle car picked us up. The company didn't answer their phones. Car was not what we had ordered. Other customers were having big issues with them. I did not feel I could trust them and felt uneasy for entire holiday.

I booked a car with them i payed online for the car they accepted my credit car for online payment. When I got to Spain I couldn't payed the rest of the money to the car hire company because on the card the first name it's just a initial with capital letter and last name it's full. So strange they accepting the card for online payment but not for physical payment just want to mention all my credit debit cards they from UK and all the cards they are same. Ayway the didn't refund me the money it's nowhere written the cards need to be with full name both first name and last name as well no just last name. I ask fir several times fur refund but nothing. Big big scam never ussing this company anymore. Luckily the Spanish company they been very helpful and I rented directly with them ..but easy car big scam

Free collection from Bergamo airport to collection of car. It was only a 5 min ride and the driver was nice and friendly.
My car was clean and tidy.

Booked a particular car for use in the USA. Avis said that Easycar's car code was for a lower sector of car. So needed the car that I had booked to paid extra to Avis. Easycar will not refund the difference, yet is their fault.
I had no choice but to pay extra for the car that I had ordered. Avis said that I should be able to get the monies back for Easycar as they claim you made a mistake. I had two elderly relatives waiting for me to pick them up at the airport plus our two young children. We have specifically booked a Chevrolet Tahoe for the extra room that it gave us. There was no way that I could contact Easycar easily and quickly by phoning a UK number and probably be on hold for a long time. I had to act quickly.
Easycar failed to ensure that I was given the car I had actually paid for in good faith. This has nothing tom with travel insurance. It is because Easycar made a mistake an dis now blaming me. This unacceptable.

Value for money, very professional service

“union” via Easy for Zante and paid extra. When I arrived at Union Car Rental, they gave me a car I didn’t even request (not a Ford), and it was dirty and damaged. I was shoved into a smaller car and left to deal with it. Easy promised a refund for the upgrade, but they rejected it after the fact. This was a nightmare from start to finish.

Bottom line: Don’t book with Easy. Book directly with the rental company or another trusted provider.

I already messaged them and 4 times referred me back to Zante!

Both useless as each other money grabbing company

I prepaid for car hire through EasyCar. When I arrived at the car hire location (Sixt) I was informed there was no automatic car available and thus the booking was cancelled from their (Sixt) side. They advised me to go back to the 3rd part (EasyCar) to seek the refund.
I think applied for the refund on the EasyCar website for which there is a 21 response window. After waiting for this timeline, I found I was being ignored. I raised another request and sent email chase ups, but to no avail. When I finally got through to a person I was advised to provide proof that Sixt had cancelled the booking. I have now got this proof and provided it by email to EasyCar.
Again, I have been ignored. I want to clarify that Sixt have been good in this process.
The issue is with EasyCar who refuse to deal with refund requests and will systematically ignore you. Do not under any circumstances prepay for car hire with EasyCar!!!!

Easycar website are a fantastic website to use, very easy and efficient.
However I would NEVER EVER choose Goldcar as a car hire option again.

The search service was good but the company providing the rental…
The person signing us in for the car was incredibly pushy trying to sell the extra insurance. He lied and told us we had no insurance (basic insurance was included), he told us stories about needing police reports, no breakdown cover, the policy we bought separately wasn't enough, they will hold the money on my credit card for 20 days, we could pay up to €1,100 if we claim, we shouldn't use the puncture repair kit because we'd have to pay for two new tyres.
He really tried to ruin the start of our holiday just so he could get his commission for selling the extra insurance.
You hear the stories about pushy sales tactics at hire car places in Europe, well we got the whole lot! Never again!

Very competitive very helpful

Excellent value and prompt pickup and drop off processes.

The process with easyCar was brilliant. Great choice and excellent price.
The collection of the car from Alamo was great. The process was easy, we had a bit of a wait whilst the car was cleaned, but the sun was out so it wasn’t too bad.
The return was another matter. The return agent was determined to find a fault, which she did after 30 minutes climbing all over the car (a colleague had checked in 2 cars during this time with a cursory glance!). Luckily I had the full insurance so 40 minutes after arriving I signed the documents and finally left.

Scammed me out of 140 pounds even though I tried countless times to get into contact with you and green Motion that I had left my credit card back in South Africa by mistake and was trying my best to find a resolution only to be refused to pickup the car and denied a refund multiple times. I called multiple times the day before and morning of. I even emailed multiple times and left a voice mail still nothing.The call centre staff were not helpful at all and the first was just blatantly rude. Not only could I not pickup the car i was essentially left in the lurch and had to rent another vehicle for a higher price and still didn't get the money I had already paid back.

Ruined my entire holiday and I feel scammed and frustrated that I ever trusted easy jet or the car division. Still waiting on a resolution on my complaint. I just want my money back at this point. Green Motion Edinburgh never responded to a single call. voice mail or email. They even lied and told me at the desk not to worry easy jet would refund me automatically as the transaction/pickup could not be completed.

Only to be told that its not easy jet cars problem and that I won't be receiving my money back by the first call consultant. It took me until 10pm to get to my hotel due to all this and completely ruined my holiday and I lost a full day due to the car department and my easy jet flight being so delayed. Shocking experience in every regard. Just want my money back ...

Re -
I understand that the supplier can refuse to let me pick up the car in a situation like this. But easy car refusing to provide any refund is not correct. I had been trying for a full day to try and find a solution or cancel with Green Motion before arriving at the desk. Multiple contact attempts on email, calls and voicemails. Charging me the entire rental amount for no vehicle or service seems completely anti consumer.

Key n go pick up was very quick once I worked out where the machines were. Only real issue was with the app check-in where it refused to work on iPhone so I had to use iPad for ID photo upload.

Good service, efficient.staff were informative.