It took days getting through on the telephone after spending a long time trying to sort out special assistance it just kept coming up with an error message Went on chat they can’t deal with it The... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Not over friendly No introduction by name No general chat Didn’t give any resolution to query regarding emailing boarding passes The response was down load and add to wallet only option
Company replied
Easy to book, hard to cancel, almost impossible to find a live agent to chat with if you have a problem. If they cancel your flight and you have a problem getting the full refund (as I did -- they off... See more
Company replied
I had a nightmare experience at Belfast airport, Could not board the flight as i did not receive confirmation Try to book another kept getting error on the website and app Spoke to Customer ad... See more
Company replied
Company details
- #8 of 8 best companies in Airline
- #45 of 46 best companies in Flights search site
Written by the company
Explore Europe with easyJet and enjoy easy and affordable travel. Book cheap flights online, get inspired for your next trip and check out our partner sites for great value extras. Get out there.
Contact info
easyJet Airline Company Limited, Hangar 89, London Luton Airport, LU2 9PF, Luton, United Kingdom
- www.easyjet.com
3.6
Average
65k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from easyJet
We are pleased our team was polite and professional. Thank you for your feedback.
Quick and simple
12 June 2026
Reply from easyJet
Happy to hear the process was quick and simple, we appreciate your review.
Great service
12 June 2026
Reply from easyJet
Thank you for your kind words, we’re delighted you enjoyed our service.
Reply from easyJet
We're glad we quickly resolved your issue. Thank you for your feedback.
Appalling customer service!
Appalling customer service!
Cancelled the chat, mid conversation.
12 June 2026
Reply from easyJet
Hi Gillian,
Thank you for sharing your feedback with us. We are sorry to hear about your experience and understand your frustration regarding the chat being cancelled mid-conversation. Please send your review along with your booking reference to TrustpilotReviews@easyJet.com.
Xoli
a waste of time as there is no…
a waste of time as there is no willingness to deal properly with the issues
12 June 2026
Reply from easyJet
Hi Martin,
Thank you for sharing your feedback with us. We are sorry to hear that you felt your concerns were not properly addressed. Please send your review along with your booking reference to TrustpilotReviews@easyJet.com.
Xoli
Absolutely terrible customer service
Absolutely terrible customer service. If you have a medical emergency and are unable to fly there is no way to transfer your sports equipment that you’ve already paid for or additional baggage to a travel companion on the same booking despite the fact EasyJet will still receive payment for your flight and additional luggage unless you complete a medical emergency form. How a hospitalised passenger in a foreign country is able to do that; which involves printing, asking a DR who does not speak English to sign a ridiculously long and complicated form I have no idea
Edit - I have emailed the address in the reply to this email and I can see it will take up to 7 days for a review. I’m so frustrated.
12 June 2026
Unprompted review
Reply from easyJet
Hi Debbie,
We are truly sorry to hear about the difficult experience you had with our customer service regarding your medical emergency. We understand how challenging it must have been to navigate this situation while abroad and unwell.
Please send your review and any additional information, including your booking reference, to our team at TrustpilotReviews@easyJet.com.
We'd love to hear from you.
Thanks,
Siba
Raghat
Raghat, you are a really good and experienced customer service advisor. I’m very happy with your help, thank you so much.
12 June 2026
Reply from easyJet
We're so pleased our team provided helpful and experienced assistance. Thank you for your kind feedback!
Reply from easyJet
We are so glad we could help you quickly. Thank you for your kind words!
No reply from customer service
I have made 3 phone calls. 2 contact forms. 2 trust pilot reviews. And 1 email to address they put on trust pilot. Got automated response saying someone will be in touch within 7 days. And guess what nothing. There customer service use to be good. But now it is non existence.
12 June 2026
Unprompted review
Reply from easyJet
We sincerely apologize for the difficulty you've experienced reaching us. We understand your frustration with the lack of response and are actively working to improve our communication channels. Please send us your review and booking reference to TrustpilotReviews@easyJet.com for the team to review further.
Friendly service
Friendly service, but changing flights due to unexpected circumstances should be easier.
12 June 2026
Reply from easyJet
We appreciate your feedback on our friendly service. We're always working to make flight changes smoother for unexpected situations.
The lady was really helpful and…
The lady was really helpful and understanding even though I got a bit confused. She sorted out the special assistance for my partner. Thank you.
12 June 2026
Reply from easyJet
We're so glad our team member was helpful and understanding, especially in assisting with special assistance for your partner. Thank you for your kind feedback.
Good customer service
Daniel, the team member who assisted me was very helpful and resolved my issue.
12 June 2026
Reply from easyJet
We are so pleased our team member was helpful and resolved your issue. Thank you for your kind words.
Don’t book if you may cancel
I cannot believe you cannot get a co formation email for the cancellation. This is unacceptable. Not only are cancellations not refundable you cannot get an actual confirmation email. I will not book with easy jet again. Customer service rep was great. Policies are not.
12 June 2026
Reply from easyJet
Hi,
Thank you for your feedback. We appreciate you sharing your experience regarding the cancellation process and confirmation email. Please send us your review and booking reference to TrustpilotReviews@easyJet.com for the team to review further.
Xoli
Didn't actually do what i asked or…
Didn't actually do what i asked or resolve or understand the issue. Ended the chat while I was still typing response.
12 June 2026
Reply from easyJet
Hi,
We are sorry your issue wasn't resolved and the chat ended abruptly. We are reviewing our chat support to prevent this. Please send us your review and booking reference to TrustpilotReviews@easyJet.com for the team to review further.
Xoli
Reply from easyJet
We're glad our customer service was quick and efficient. Thank you for your feedback.
Reply from easyJet
Hi Mizraim,
Thank you for sharing your feedback with us. We are sorry to hear about your experience and would like to investigate further. Please forward your review along with your booking reference to TrustpilotReviews@easyJet.com.
Xoli
Had a good chat with Maram today
Had a good chat with Maram today, sorted my problem for my flight the following day with a speedy efficiency. Amazing person many thanks
12 June 2026
Reply from easyJet
We're so pleased our team provided speedy and efficient help with your flight. Thank you for your kind feedback.
Should be zero stars
Should be zero stars, tried for 12 months on compensation for delayed flight acknowledged from easyJet and despite birth certificates, multiple bank account details, still nothing other than the “we understand you’re disappointed”
After every month of saying they would pay, I gently enquire and they say it’s gone to the escalation team but the escalation teams SLA is 21 days and it’s Groundhog Day the month after.
It’s a joke of a company to sort out basic regulatory compensation.
Won’t be booking with them again until resolved and.
If I could, I would attach the whole 30+ email saga but it won’t make a difference, I will get another post this review saying the same groundhog copy and paste response
12 June 2026
Unprompted review
Reply from easyJet
Hi Simon,
We appreciate you sharing your experience. We are sorry to learn about the ongoing difficulties you have faced with your compensation claim and the prolonged process. Please send us your review and booking reference to TrustpilotReviews@easyJet.com for the team to review further.
Xoli
Error code when I tried to check in…
Error code when I tried to check in online. Tried multiple times. Phoned Helpline and managed to speak to someone after about 20 minutes; however he also was unable to check us in and suggested we check in at the airport - not really very satisfactory for 11 people travelling including children and infants for a 05:55 departure from Gatwick and having paid over £5,000 for the privilege
12 June 2026
Reply from easyJet
Hi Julian,
We appreciate you sharing your experience regarding the online check-in difficulties and the subsequent need to check in at the airport, especially with a large group and an early departure. Please send us your review and booking reference to TrustpilotReviews@easyJet.com for the team to review further.
Xoli
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