Easyship Reviews 

Can't do their job and still they lie to the supplier about the status of the shipment. They have been lying regarding some shipments that haven't left as of today yet we received information that it was sent weeks ago.
Use anything before this company.

Easy Ship is an incredible service with very well trained people working to help you fulfill your shipping needs. Personally, I recommend the premium service because you get phone support and the website can be a little tricky but if you didn’t have the phone support you could still use the chat and figure it out but either way I highly recommend them five stars

Complete waste of time. Shipping is literally their business except they are somehow unable to ship things from the US to Canada without royally screwing it up. Use anyone except these clowns

I very much like your service, and the speed and level of customer support received for issues I had with my BackerKit integration. In particular, the shipping rules system is extremely convenient once I got it configured to my satisfaction.

However, there is one wrinkle with the Easyship platform that has caused me an endless amount of tedium. Every time I open a shipment to make standard adjustments (like the type of packaging), the zip code for US addresses imported from BackerKit displays as an error because it is hyphenated (i.e. 12345-6789).

I know that the second half of US zip codes is optional, but practically every other shipping services accounts for this. Instead, Easyship flags it as an error, and FORCES me to manually open the zip code field and delete the digits after the hyphen to get my package approved.

As much as I like the other qualities of your service, this one issue has caused a large amount of busywork and opened up a potential point of failure. I should never be editing a customer's address unless I have a good reason to, and certainly shouldn't HAVE to just to get the form to update properly. Please fix this issue.

annoying signup form... If you want to make a reasearch of services and prices you have to go through annoying signup forms just to find out what if it worth it.. It doesnt worth to sign up

Do not sign up for them! they will spam call you to no end. All i wanted to do was see the shipping prices and they act like i signed up to be pestered about using their service. Creating an account on a website is not consent to being called randomly and repeatedly like this.

Conor and the team at Easyship have help us manage a pretty complex set of global shipping options from three different US locations. Their portal and customer service are both top notch. I have recommended them to several other small businesses.

Sahana is always a pleasure to deal with. It helps that she's very informative and always delivers great customer service, making my experiences with Easyship even better

We've been using Easyship for 10 years.
We highly recommend it to any business looking to reach customers worldwide cost-effectively.
The platform continuously improves in terms of UI, features, and solutions that bring you closer to your customers.
After so many years, we are still impressed to be able to ship worldwide from multiple warehouses anywhere we are, with a simple click of a button.
The effort to deliver your creation to the final customer is definitely underrated.
Easyship is a bold statement, but they keep their word.

Avoid at all cost!

Works alright, and I mean just alright, when it works, when you have an issue, its costs you hours or your time, and I literally mean hours and hours on live chats, takes weeks to resolve, and costs you A LOT of money.

Massive issue with DPD labels, they just don't work, live chat cant do anything to help. Your only option to avoid weeks of waiting and time spent trying to chase to resolve is to cancel the shipment, then pay double (in most cases, not all) to use a different courier.

I had a weeks worth of orders pile up whilst Easyship "worked" to resolve the issue, the issue being I just wanted to print the labels I bought, nothing more than that, just print. a WEEK! I then had to cancel every order, pay double to use UPS on every order. Cost me a fortune and Easyship just bat it off, they dont care, won't help, ignore you. Basically take your money and run.

Same thing has happened today. Last straw for me, not even used for 6 months. Asked to speak to a manger, ignored, asked for Easyship to cover the difference, ignored. Basically I now have to again, cancel the shipment and pay over double (£40 instead of £17), out of my own pocket, to avoid the week of waiting and chasing.

Not to mention to stop the angry customers I had last time this happened due to a week wait for Easy to to "resolve the sitewide issue".

You are better off walking down to the post office and sending in person, would be quicker, easier, less stressful and probably cheaper.

I for one will now use another platform for my ecommerce site, any platform.

And this is not to mention the refund I have been waiting 3 months for from them. Again, radio silence.

Generally, they are good.
However, they sell some budget USPS labels that cannot be used at USPS (they will simply refuse to accept it).
When I contacted them regarding this issue, they did not refund my purchase.
Basically - they sell labels that cannot be used and refuse to admit their mistakes or refund the purchase

Ease of use, very versatile (like the custom list of predefined box sizes). FMakes repetitive tasks a breeze, like duplicating a shipment for returning patrons.

Great shipping experience which keeps getting better!

DO not use Easyship, They undercharge you then later add additional charge says the package was mis weighed or dimensions were wrong. I checked and they end of charging you the same as if you would use USPS directly. They also do not even read any responses. They just supply canned response. They will not even delete your account and information. Be aware.

Finematter's partnership with Easyship has been a massive success so far!

The integration and set-up was painless, and we were up and running within a couple of days.

Easyship's platform has made it a lot easier, and efficient, to scale our jewellery business globally.

Avoid this company!!
They are working with sellers to charge absurdly high fees to the receiving customer, resulting in unreasonably high fees making recipients feel like they’re being scammed. Your reputation will be impacted when working with this company, low customer satisfaction will be projected on you for choosing to work with easyship.

Since implementing and getting to know Easyship our experience is great! Seamless integration with Shopify & 3PL for fulfilment. Chris is a great relations manager and very understanding of our business. Can recommend.

Easyship functions well and my rep, Conor, has always been willing to brainstorm solutions for our unique business model. One area for improvement are proactively communicating updates and changes to their platform before making changes.

I would like to commend Aishah of Easyship Customer Support for her amazing assistance. She is always proactive and helpful.

Keep up the good job Aishah!

Very good reliable company for those who ship often. If there are problems with couriers you can get live chat help. I want to personally thank Tracie for a very professional customer support.