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eCampus.com Reviews 3,512

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TrustScore 4 out of 5

3.9

Media & Publishing
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Review summary

Created with AI, based on recent reviews

Looking at 398 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products, often noting that books arrive in good condition, even when rented or used. Many people appreciate the affordability, finding prices significantly lower than other options and saving money on their purchases. The ordering process is frequently described as easy and convenient, contributing to a positive overall experience. However, some people were dissatisfied with aspects of the delivery service, mentioning delays, incorrect deliveries, or longer-than-expected shipping times. There were also occasional issues with product availability and order cancellations, leading to frustration for some customers. A few reviewers also expressed concerns about the return process and associated fees.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. While many customers received books in good or new... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers report fast and timely deliveries, with... See more

Order

Reviewers mention ambiguous feedback about order. While some customers experienced prompt delivery and an... See more

Price

Consumers find price to be ambiguous. Many reviewers praise the great and affordable prices, with some saving... See more

Quality

Customers had positive experiences with quality. Many reviewers received books in great, perfect, or like-new... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The order started off on a bad note as there was initially no product (textbook) available. Once the product was made available, the shipment progressed nicely to the point of delivery. I have the pro... See more

Rated 4 out of 5 stars

price was the lowest for this book and it is still outrageous, especially in a time when print is not the first option for most.

Rated 5 out of 5 stars

This purchase will be my first of many orders to come. Loved my experience! Affordable and timely shipping!! Only regret I should have purchased my book to keep instead of rented. Thank you for your s... See more

Rated 5 out of 5 stars

The digital textbook arrived almost immediately after we placed our order. This prompt service allowed me to access the book and start completing assignments. It was also easy to locate and easy to ac... See more

Company details

  1. Media & Publishing

Information provided by various external sources

Our goal at eCampus.com is to provide students access to the largest selection of textbooks at the lowest possible prices. With over 4 million titles available, we offer students access to used textbooks, new textbooks, eTextbooks and textbook rentals. Additionally, students can sell back their textbooks to us through our simple online buyback program.

About eCampus.com

Written by the company

We're committed to our customers!
We have a longstanding commitment to treat our customers right and ensure they have the best experience possible. Our customers rent, buy and sell their textbooks confidently through eCampus.com.

Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

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Replied to 2% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

I already informed you guys about this…

I already informed you guys about this do not contact me please stop I gave you guys information already that it already delivered and it's fine stop contacting me and asking for rates on your services when I already gave you them three times

13 January 2026
Unprompted review
Rated 2 out of 5 stars

Took my money, kept my book, gave no resolution, Transferred multiple times

I returned a rental for school, and ordered book I needed for my current class. They have had it for four days, and I still do not have my book, tracking number, etc., but I have been charged. I reached out to their chat for support. I spoke with Junior, Rosanna and Angel and was told by two agents I was speaking with that I had the wrong department after asking to speak with the correct dept. multiple times. Now, I am currently unable to prepare for my exams or do my homework, and the best they can offer is an email with a 24-48 hour response. I WISH my campus would have an online option for the bookstore that allows you to speak with someone at your campus for this reason.

26 January 2026
Unprompted review
Rated 1 out of 5 stars

Never received books

Unfortunately 2/3 of my textbooks did not arrive. I have been contacting Ecampus's customer serve, UPS, and USPS regarding this issue for two weeks with no success. I had to reorder my books from Amazon and ended up paying twice as much as I would have if I just used Amazon or my campus bookstore. I am also behind on my readings due to the delay.

It is now a month later and I have not received my books. ecampus says I need a police report otherwise they are unable to help.

6 January 2026
Unprompted review

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