Lily Zhao from ecarz assured me that they would do a soft-application that would not affect my credit rating. This was a lie. When that supposedly ‘soft’ application came back with a much lower offe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Appalling company and terrible service and impossible to contact. It was closed when we arrived in Avignon on Saturday from the Eurostar to collect our car so we were stranded. We telephoned and to... See more
I booked a car for my son and his friend in Tampa with my Credit card. While I was boooking the car in the Internet I mentionet two times that the driver is under 21. But at the agency (Europcar at Ta... See more
Company replied
This booking was a joke. I was allowed to use my debit card to make the purchase and they were quick enough to take my money and only then, after my money was taken was I advised that a credit card is... See more
1.1
Bad
340 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great car with excellent customer service
Really nice car with sat nav. We had to change our booking a few times beacuse of flight changes, which proved to be no bother at all. Would recommend!
28 July 2015
Unprompted review
straightforward car hire option
the supplier, Goldcar, is slow to issue the vehicle, partly due to queing, but is quick & easy to return the car
23 July 2015
Unprompted review
Perfect service and great value
Unbeatable price, great customer service, nearly new car, absolutely no wait for pick up or drop off. Just perfect. Would recommend without hesitation.
22 July 2015
Unprompted review
excellent value
Overall I was very satisfied, excellent value for money, including free additional driver which is an important factor when I and my partner are travelling. Only slight issue was I didnt think the directions to pick up the shuttle bus service outside the airport were very clear I had to call Auto Europe customer services to get intouch with the company to collect us. other than that very good service, car was brand new!
21 July 2015
Unprompted review
Terrible, full of hidden costs
I have booked a vehicle from ecarz.co.uk online and was then told to pick up my car from AVIS. I have paid in full when I made the booking online with ecarz and when I picked up my car, I was charged much more by AVIS. On the back of the hire contract, it states that SatNav will cost Euro4.00 per day for hire and I was charged Euro26.88 by AVIS for four days and also extra hidden VAT charges of Euro30.54 which I was not made aware of during my first booking with ecarz.
Besides that, I selected a Mercedes Benz A class and then I received a Seat Leon instead. I strongly feel cheated and will never again use ecarz or AVIS in the future.
20 July 2015
Unprompted review
Reply from Ecarz.co.uk
Hi there
Thank you for your review of Ecarz.co.uk. We are very sorry to hear that the service you received did not meet your expectations, we take customers satisfaction very seriously and are always sorry to hear when a customer is not happy.
Please be kindly advised that the cars displayed on our website are categorized into similar groups according to the Association of Car Rental Industry Systems Standards. We display as much information as we can to help you with your selection including the approximate size of the vehicle and whether the car is manual or auto, with or without air conditioning.
What you actually receive when collecting your car may not match the image you were shown at the time of the booking. This is why all cars are displayed with the "or similar" note along side them as they are for reference only and do not guarantee that is what you will receive. The hire car you receive on collection should fall into the same car class grouping as the one you booked and paid for.
With regards to the charges made by Avis at the rental desk, we are sorry that these were not expected. We display all information about how much the fees will be in the T&C's that customers read and agree to at the time of booking. However, if you would like us to look in to this further for you, we are more than happy to query the charges with Avis on your behalf. If you would like us to do this, please contact our customer support team here with details of your query and booking details:
https://www.ecarz.co.uk/contact.php
Once again, we are very sorry that you are not happy with the service you received and we hope this does not deter you from using Ecarz.co.uk in the future.
Kind regards,
Ecarz.co.uk
Great overall service
They we're already there half hour early when we arrived off the plane. No hidden catches.
Would recommend
19 July 2015
Unprompted review
Pretty smooth but hard sell on the insurance
Car booking was pretty smooth and decent value. Ecarz organised one of the rental companies for the actual hire.
Couple of inputs into the hire - We had car from Milan Bergamo and had been allocated Goldcar.
In general the hire was fine, the car was of a good standard and the staff were pretty efficient.
Couple of negatives however:
The hire location is not at the airport and it is not clear where the pickup point is for Goldcar - we had to ask a few people to get clarification which was not the best start to the break.
The other was regarding the insurance/excess - got the pretty hard sell to upgrade, we had purchased separate insurance for this from a third party to try and avoid this but still got the hard sell, guess they have to make money somehow but still a pain.
17 July 2015
Unprompted review
Good online service but pick up location misleading
Good online service but I was informed during the process that the car hire desk was at the terminal. Arrived at Bergamo to discover I needed to get a shuttle bus to pick up the car and when dropping the car back. This meant I needed to allow extra time when returning the car. Would have been good to have been told this before. Pick up and drop off locations are misleading.
17 July 2015
Unprompted review
Great car
Our car was just what we wanted, and it was immaculate. We collected the car at Prevesa airport but unfortunately had to wait nearly an hour for the handover. On our return it was better!
16 July 2015
Unprompted review
a curate' s egg ( good in parts)
Booking was a quick and easy affair and if you find no problems, they are as competitive as anyone. However, should you subsequently find a problem with your booking, their support strategy is to put you off in the hopes the problem will go away. A case of hanging the customer out to dry?
11 July 2015
Unprompted review
Reply from Ecarz.co.uk
Hi William
Thank you for your review of our company.
We are very sorry to hear you were not happy with our customer service and would like to apologise for any inconvenience this may have caused you. We aim to reply to all emails as quickly as possible, though there can sometimes be a delay in response when we need to contact the rental provider to answer your query.
We aim to keep customers up to date with how their queries are being handled and we are very sorry that you feel our response time was not sufficient. We hope this does not deter you from using Ecarz.co.uk in the future.
Kind regards,
Ecarz.co.uk
TIMESAVER
Quick way through the maze of hire companies offering cars. This site seems to offer some of the best deals. Also a responsible attitude to dealing with problems.
9 July 2015
Unprompted review
easy, quick and hassle free
Easy website to use to get the cheapest car hire. hassle free both when booking and collecting the car
9 July 2015
Unprompted review
You need a car - then look no further
Good choice of cars within same range
8 July 2015
Unprompted review
No problems, good car, good price, good service
7 July 2015
Unprompted review
worst car rentals I have dealt with
After serval days of my booking I get told the car I booked (7 seater) is not available and offer a 5 seater which is no use for a party of 6. The provider company auto Europe were rude and very unhelpful.
I will never use either company again
7 July 2015
Unprompted review
Reply from Ecarz.co.uk
Hi Darren,
Thank you for your review of our company.
We are very sorry to hear you are not happy with the service you received. We would like to assure you that we take customer satisfaction very seriously and are very sorry when hear the service received by a customer has fallen below the standard that we would like represent.
Please can we ask you to contact our customer support team who will be happy to look in to this for you.
Kind regards,
Ecarz.co.uk
cheap and cheerful
everything fine but you must make sure of the condition of the body of the car.As they had one damage but checking the car over there were sixteen.
6 July 2015
Unprompted review
easy to use great value
As above but the customer service at cork enterprise was faultless. Special mention to Emma.
4 July 2015
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.