This company delivers a refreshingly 'old skool' service. Very friendly and helpful staff, excellent products, always happy to give advice and super fast delivery - every time and without fail. Love t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Been using ecloud for 8+ years, customer service always first class whether buying in-store when im visiting or ordering online and getting my batteries etc posted up to Scotland. Never a hassle, al... See more
Absolutely amazing customer service, always friendly and helpful when visiting the shop and the delivery service is top class. The Z Bar Nic Salts are the best quality around and the weekly deals are... See more
Company replied
The liquid is of consistently great quality and the customer service second to none. Delivery is always fast and reliable. However - and this is not meant in a negative way - may I suggest you reinfo... See more
Company details
- #78 of 127 best companies in Electronic cigarette store
- #79 of 123 best companies in Vaporiser shop
Written by the company
eCloud is the leading e-cigarette brand in South Yorkshire with 13 specialist stores across the region, more than any other electronic cigarette retailer. Through its unique vision of the industry, eCloud aim to help people make the switch from smoking, to vaping, as smooth as possible. eCloud have helped 1000’s of smokers kick the habit leading to healthier and wealthier lifestyles. All eCloud products are made to the highest standard. All our e-liquids are manufactured and tested to the highest quality in specialist UK facilities and are fully compliant with the latest legislation. We are partnered with some of the biggest official manufacturers and are official stockists for brands including Aspire, Vaporesso, SMOK, Eleaf.
Contact info
25 Station Road, S35 2XE, Sheffield, United Kingdom
- 01142458888
- sales@ecloudonline.co.uk
- www.ecloudonline.co.uk
4.7
Excellent
119 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from eCloud Vapes Limited
Hi Geoffrey,
Thank you for taking time to leave your feedback.
We are glad to hear that you are always able to find the products you require. If there is ever something you want that we don't stock, please get in touch and we will try our best to help you!
Kind Regards,
eCloud
There's no match!
Rubbish be warned
Unless you want to be made out you've got a problem don't use these arrogance is all I can say and ignorance they make you feel like a idiot when you take the problems there any anyone would think they invented the e cigerettes. And they make you out to be a liar over a £25 battery which I've had problems with everyone I've purchased from there fake ecigs and ecloud oil makes your lungs bleed I have two lung diceases I tried the fruit pastels flavour and other after a couple days cough blood up
22 July 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.