Ecohomeinsulation Reviews 

58
TrustScore 3.5 out of 5

3.6

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Rated 2 out of 5 stars

Started promisingly but never finished the work, leaving several aspects incomplete. Kind of 90% complete but left a pipe hanging in mid air and the required venting on cavity insulation undone. T... See more

Rated 5 out of 5 stars

Conscientious & courteous workmen who communicated well. They used plenty of floor covering & were neat & tidy. Finished plasterwork was excellent, a standard that I hadn’t seen before with hardly any... See more

Rated 1 out of 5 stars

Don't waste your time with these incompetent people. They couldn't get the name of the property owner right, didn't get the survey right, wasted hours of my time, and the sub-contractor's time. Offeri... See more

Company replied

Rated 5 out of 5 stars

Eco Home Insulation recently boarded our loft space and fitted a new loft ladder to give our home more storage space. Booking was easy and Ryan the joiner was polite, efficient and got the job done... See more

Company details

  1. Green energy supplier

Written by the company

Working under the Energy Companies Obligation (ECO) Scheme, Eco Home Insulation provide insulation and heating measures to low-income, vulnerable and fuel poverty households for FREE! This is all possible via the Energy Companies Obligation (ECO) Scheme, an Ofgem and Government backed grant.


Contact info

3.6

Average

TrustScore 3.5 out of 5

58 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(58)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

Dave and Jake - EcoHome Installers

Dave and Jake did a brilliant job fitting the insulation and then boarding/skimming, kept me updated throughout, answered any queries I had, left the house looking exactly as it was before they started as well, absolute credit to the company.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Top class

All staff are really friendly and determined to get the job done. The insulation was sorted within a day and has been done professionally, with any leftover issues patched up in the first instance. Would highly recommend this installer for anyone going through the GBIS. Cheers

1 July 2024
Unprompted review
Rated 1 out of 5 stars

insulation poorly installed

insulation poorly installed! i was told i would assisted to move items of furniture as i am unable to do this myself, when the workmen arrived they had the wrong equipment and went away claiming to retrieve it and come back. when they arrived they still didn't have what they needed! they ruined bed sheets cupboards drawers head boards carpets and even poured brick dust into a bag of clean clothes. i knew it would not be clean but i was shocked and disgusted with the mess they left!! the lies they told to secure the job were all based on helping us as we are both disabled! i feel thourouly abused!

14 June 2024
Unprompted review
Rated 5 out of 5 stars

Great service all round

Great service all round. Communication of work schedules. Level of professional service was also very good.The end results were completed to a high standard. Thanks Gents x

7 June 2024
Unprompted review
Rated 5 out of 5 stars

This company were amazing

This company were amazing. I had wall insulation, heaters and solar panels, all completed to a very high standard within days. They were so good with my grumpy tenant and put him at ease. I would not hesitate to recommend this company, they were very professional, courteous and did an excellent job.

20 May 2024
Unprompted review
Rated 5 out of 5 stars

Had some internal wall insulation and…

Had some internal wall insulation and plastering completed by Mark and Anthony. They were absolutely fantastic, lovely gentleman, very understanding and done a brilliant job. Couldn’t have asked for better people to carry the work out, a credit to the company.

22 April 2024
Unprompted review
Rated 5 out of 5 stars

Eco4 insulation and plastering

Many thanks to Eddy and Jonny, who in just 3 days managed to insulate and plaster half our house! Could not keep up with the speed and efficiency they both maintained. Excellent work carried out. Very happy with the outcome. It has taken the house in the right direction. A happy pair, full of info and advice. Whatever they are getting paid, its not enough 👍

11 April 2024
Unprompted review
Rated 5 out of 5 stars

workers did a great job

Fast, professional outfit, did a really good job of the installation and the joiner made great efforts to put the finish back as it had been. Air source heating system works well and better than expected.

8 March 2024
Unprompted review
Rated 5 out of 5 stars

Professional team

Professional team worked well. The carpenter made every effort to put things back as they were before the work started.

4 March 2024
Unprompted review
Rated 5 out of 5 stars

Although slightly sceptical at first as…

Although slightly sceptical at first as the ECO scheme seemed too good to be true, but my experience so far has been superb. I've only had the walls insulated so far, so I have a little way to go until the full job is complete. But be assured, this plastering team are the hardest working and most professional tradesmen I've ever come across. The quality of their plastering is second to none, and I would highly recommend them. They're also very friendly and treated my very modest home with respect at all times. On their last day on the job, despite having a 4 hour drive home, they stayed later than they'd hoped in order to clean the house after them. So, thank you to Paul, Jamie, and Kian for the excellent job you've made of insulating my home.

17 August 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

So sceptical initially about the company and service as we didn't know what to expect. To be brutally honest the negatives- it does turn your house and life upside down for a few weeks, but,
the Positives- the workmanship and speed of these guys is awesome, they were pleasant, friendly, very hardworking and immaculately clean and tidy. They try to minimise the stress on you and your family and go out of their way to make sure you are happy. Dave and Brad the plumbers, were fantastic, their pipework was amazing, nice to see them still using copper instead of push fit, the plumbing. Pipework and installation of the air source heat pump was quick, clean and a very high standard of workmanship. The electrician's (forgotten names) were again thorough and lovely guys. Matt, Ethan, Archie, Mark and Geoff the plasterers were fantastic, what a speed these guys went at and such a smooth finish. There were so many guys working on our house, too many to remember but all in all a very pleasurable and easy process. For anyone doubting this company please see the process through from start to finish as you won't be disappointed. We are a very happy family

21 July 2023
Unprompted review
Rated 5 out of 5 stars

The wall insulation and plastering team…

The wall insulation and plastering team were brilliant, worked quickly, efficiently and skillfully. Were considerate of our needs and had a great rapport with us, their attention to detail in terms of customer service was outstanding. Their plastering was second to none. Well done A team, so glad we had you guys - Jamie, Paul and Kian, thank you ever so much

10 July 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding

The fellas that came to our property were fantastic. They explained all their process and helped put my mind at ease regarding their work. Their plastering was top notch - words of our decorator. Their work overall was fantastic and they were trustworthy and reliable.

25 April 2023
Unprompted review
Rated 1 out of 5 stars

Cold calling

Can’t stop this company cold calling me. They have called just about every day for the last week even though we have told them to desist.

Despite Ecohomes telling me they do not do cold calling, the people phoning me insistently are using the Ecohomes name and talking about loft insulation. They may have bought my number from another organisation, but to my mind it’s still cold calling as I haven’t given permission to call me. My number is also on the TPS.

20 February 2023
Unprompted review
Ecohomeinsulation logo

Reply from Ecohomeinsulation

Hi Graham, we are sorry to hear about your experience however, our company does not cold call any customers. We believe you may have got the wrong company. We are a grant funded insulation, heating and renewable installation company working in England, Scotland and Wales UK.

Update: Hi Graham, cold calling is not a procedure our company adopts as we don't have to. My colleague has informed me that there have been numerous calls into the office relating to a company using a similar name on the pretext of having installed loft insulation a number of years ago and the warranty will now have run out, so needs to be checked. This is not our company, this is a ploy to get unwarranted loft insulation business. We are launching an investigation into how this can be prevented in the future however, for now we suggest blocking their number. If you would like to email our customer liaison officer Debbie on debbie@ecohomeinsulation.co.uk with your details she can look on our system and confirm that we are not the company cold calling you. As mentioned, we are sorry for the trouble being caused.

Rated 5 out of 5 stars

Eco home insulation west Wales

The guys who fitted my insulation and new heaters in my home in Wales, they were efficient and courteous. My home was left tidy and clean each day, they were respectful and their work was second to none. Really nice finish and were quick to get the job done. Alan and the electrician were particularly kind and helpful and involved me in the planning and arrangements of the heaters. The finish of the plastering was immaculate!
Can't thank them enough.

28 September 2022
Unprompted review

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