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Callum recently installed a new boiler for me and I was very impressed with his work. He was polite, hard working, and kept me informed throughout the whole process with clear communication. The job was completed to a high standard and everything was left tidy afterwards. I would definitely recommend Callum to anyone looking for a reliable and professional plumber.
I am very disappointed with the lack of professional communication from Ecolution Group regarding my solar installation paperwork.
The initial experience was positive. I contacted them on 16th December 2025 regarding my MCS certificate and received a quick response by the 18th. However, that is where the service stopped.
On that same day (18th Dec), I requested the G98 (DNO) certification letter, which is essential for me to register for energy export with British Gas. I received no reply. I followed up on 9th January and was told over the phone that they had "requested it from the DNO."
Since then, it has been total radio silence. I sent a formal warning on 1st February and another follow-up on 5th February, but they have completely ignored my emails.
The most frustrating part? I contacted the DNO myself, and they confirmed the system is already registered. Ecolution simply needs to provide me with the confirmation letter/certificate, yet they refuse to respond to my messages or provide the document I need to start getting paid for my exported energy.
I am very unhappy with how I have been treated. It shouldn't take months of chasing and formal complaints to get a single piece of paperwork that already exists.
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