Ecomaster Reviews 

594
•
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

These clowns were appointed by IKEA to look at a faulty mattress. The so called "engineer" who examined it recognised the fault (collapsed on one side) and then made up a ludicrous story about us "si... See more

Rated 1 out of 5 stars

Took two months to book an appointment after chasing Ikea and Ecomaster. Engineers was two hours late. It took five weeks for Ecomaster to send reports to Ikea which Ikea never received. Ikea reques... See more

Rated 1 out of 5 stars

Really should be zero star, absolutely disgusting service by James. Sent out by Ikea to assess sofa foam which has collapsed, he agrees it is faulty and leaves to submit report. But in report he then... See more

Rated 1 out of 5 stars

I strongly urge anyone not to use Ecomaster.!!!They use substandard materials and tell Lies! I was let down very badly and had to get another company to put right Ecomaster's shoddy workmanship. What... See more

Company details

  1. Home improvement shop
  2. also in
  3. Carpet Fitter
  4. Floor refinishing service
  5. Furniture repair shop
  6. Interior Fitting Contractor
  7. Repair Service

About Ecomaster

Written by the company

Our business includes working to support a range of leading furniture retailers & manufacturers, offering a high quality after sales service to our customers. We also provide extensive interior design, renovation and refurbishment services to commercial and public service venues throughout the U.K and Ireland. Our commercial service includes full refurbishments of hotels, pubs, bars and restaurants . Ecomaster’s service includes carrying out repairs and renovations on leather furniture, soft furnishings, beds, flooring and wooden furniture. With our Concept, Design & Planning service, our designers and project management team will ensure your project runs smoothly from start to finish to give your venue the transformation it deserves.

Our Services Include

▪️Repairs & cleaning to all types of flooring and renovation (e.g. wooden, vinyl, Amtico, Karndean and carpets)

▪️Fully accredited commercial and domestic Electricians

▪️Joinery work

▪️Painting/decorating work

▪️Bathroom repairs & tiling

▪️French Polishing, chip and gouges repairs

▪️Removal of marks/scuffs on variety of materials including those that require chemical intervention

▪️Repairs to all types of upholstery

▪️Internal and External Minor building works


Contact info

2.4

Poor

TrustScore 2.5 out of 5

594 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.4

All reviews

(594)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Adam

I couldn’t be more impressed with the service that Adam gave to us on his trip to Cumbria. He phoned in advance so we knew when to expect him and he was COVID aware at all times. He managed to fix our sofa astonishingly well and was polite and informative at all times. He really is a credit to EcoMaster.

24 March 2021
Unprompted review
Rated 5 out of 5 stars

I was impressed with the service

I was impressed with the service from start to finish. Communication was first class, Micheal was extremely professional, and explained everything he was doing. A very confident service

22 March 2021
Unprompted review
Rated 5 out of 5 stars

Martin from Ecomaster quickly remedied…

Martin from Ecomaster quickly remedied the problem with my faulty sofa leg. He was highly professional and courteous throughout, taking time to explain the problem and the solution. The job was completed quickly and to my great satisfaction.

12 March 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Arrived on time and fixed the problem very quickly.
Very efficient and polite.
Thank you.

3 March 2021
Unprompted review
Rated 5 out of 5 stars

My visit from eco master

Lee from eco master came to review a product that I had bought, he called before arriving, showed me his ID, came wearing all the necessary Ppe with COVID in mind, looked at my product and accessed it professionally, was kind and polite and overall very approachable!

Listened to my concerns and gave professional advice! Which was greatly appreciated! Would recommend!

Thanks again!

1 March 2021
Unprompted review
Rated 5 out of 5 stars

Prompt, efficient and compassionate service

Michael was extremely courteous and compassionate with our situation at home. He was in full PPE, carried out a full inspection of the item and respected our home greatly. Great service, from the admin team too who arranged our appointment to work around urgent hospital matters. Thank you all.

26 February 2021
Unprompted review
Rated 5 out of 5 stars

Lee inspected our corner sofa as we had…

Lee inspected our corner sofa as we had loads of problems with it. Was very helpful and covid protection, he agreed our sofa was unusable and very happy to report we have had a refund and uplift has been arranged. Very happy with his work.

19 February 2021
Unprompted review
Rated 5 out of 5 stars

Good service from Lee

Always had good service with this company, they kept me informed with visiting times etc, lad called Lee txt to let me know he was on his was way, very efficient appeared with his PPE on and was in took pictures and out with minimal fuss top bloke 👍

19 February 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Eco Masters and…

Fantastic service from Eco Masters and Ian. We were kept up to date with appointment details and Ian was on time and managed to get out issue sorted quickly. Really impressed, great service, Ian is a credit to the company!

18 February 2021
Unprompted review
Rated 5 out of 5 stars

Renfrew Al

Lee called before arrival , was courteous/polite looked at the job , resolved it and I was happy my furniture is complete

18 February 2021
Unprompted review
Rated 1 out of 5 stars

Refund

Ref: 0001259089
The agent lied about where the mattress was used by saying it was used on a bunk bed on which it doesnt at all fit.
He never found it on a bank bed and I am wondering why he could lie in his report.
I warn everyone to watch out about that company as they have people who dont tell the truth.

17 February 2021
Unprompted review
Ecomaster logo

Reply from Ecomaster

We apologise for any confusion. We have reviewed the report and our Technician has clearly indicated that the mattress was not in use at the time of his inspection, and that it was laid upon the bed in the room in which is was located, in order to assess. Please contact us at customer.services@ecomaster.co.uk if you would like to discuss this matter further.

Thank you.
The Ecomaster Team

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