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Economy Rent a Car Reviews 

841
•
TrustScore 2 out of 5

2.0

Car rental company
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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, most reviewers were unhappy with their experience overall. Consumers frequently complained about unexpected extra charges, mandatory insurance policies, and hidden fees that significantly increased their initial rental costs. Many visitors also reported unhelpful service representatives, completely disorganized booking processes, and frustratingly long waiting times at the customer counters. Though some customers faced serious difficulties, a few other people also felt that certain staff members were genuinely friendly and helpful during their trip. Reviewers noted that having a convenient shuttle service made traveling to and from the rental location much easier, while a small group appreciated the affordable initial base rates.

What people talk about most

Price

People report negative experiences with price, noting that initial online quotes often appear very affordable... See more

Service

Customers had negative experiences with service, often highlighting unexpected fees, large credit card holds,... See more

Location

Customers consistently note ambiguous experiences with location, as opinions are sharply divided across... See more

Staff

Users describe ambiguous interactions with staff members. On one hand, many reviewers praised certain... See more

Booking process

Reviewers highlight ambiguous aspects of booking process, expressing frustration over unexpected costs and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I rented a car from Economy Rent a Car in San Jose, Costa Rica. While driving on the highway, the front driver-side windshield wiper suddenly broke off during a rainstorm. This was a serious safe... See more

Rated 2 out of 5 stars

Having a toll charge issue, I cannot get a response from management. Called CALL CENTER twice, still waiting on response. Was misinformed by sales rep at Orlando rental site, said I COULD pay cash, (... See more

Rated 2 out of 5 stars

1) I ordered a car through a Sixt Partner, i.e. Economy Car rentals, with a full insurance package, for USD 843.88. Upon pickup, Sixt did not honor this order (this insurance) but forced me to pay... See more

Rated 1 out of 5 stars

Expedia blatantly advertised unlimited miles, yet when I arrived, I was slapped with a 100-mile limit just because I’m local. This was misleading and feels like a bait-and-switch. I wasted nearly $100... See more

Company details

  1. Car rental company

Written by the company

Car rental agency with presence in over 100 locations in 30 countries all over the world.

Contact info

2.0

Poor

TrustScore 2 out of 5

841 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.0

All reviews

(841)

60 reviews in the last 12 months

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Rated 1 out of 5 stars

Hidden extra charges, awful customer service

Very difficult to get the shuttle, and very long wait at the Viscount Station waiting area (at Toronto Pearson YYZ)
This company charges for using your own liability/damage insurance, which I have never seen before. They also added 33% taxes to this charge!
They charged double the damage authorization amount for the car.
The car was not clean at all when we received it; dirty seats and the trunk area was not properly cleaned or vacuumed.
Customer service is very poor, with lots of unhappy customers on either side of our rental. One poor customer in front of us, said "this is ridiculous", about the charges that he wasn't expecting, and walked out. I'm sorry that we couldn't do that before renting a car for our two week holiday.
Save yourself the trouble, and don't rent from Economy car rental at Toronto Airport.

14 October 2023
Unprompted review
Rated 1 out of 5 stars

I ended up spending over $200.00 more…

I ended up spending over $200.00 more using this company instead of going straight through budget. While you think you're getting a great price they'll get you with bs fees or jack up $11.00 worth of tolls to $250.00. This is for the one in Miami. I also prepaid for insurance and then they made me purchase another one, if I didn't, they would have put a $2,500.00 hold on my card. They're a rip off.

6 October 2023
Unprompted review
Rated 5 out of 5 stars

Christopher K

Christopher K. At the Quepos office was wonderful and so helpful. Looking forward to renting with economy soon.

Gracias Christopher K.!

14 October 2023
Unprompted review
Rated 5 out of 5 stars

Great service!

José Muñoz was very helpful in getting us checked in and out quickly and with all the information we needed! He was very kind and efficient through the process.

12 October 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommend - Economy Car Rental CR

Booking car rental with Angelo has been an absolute pleasure. This is my second time booking with Economy Rent a Car and both times Angelo has helped me with my booking. Angelo always goes above and beyond and has provided exceptional service. The service is outstanding and the prices are unbeatable.
I would highly recommend Economy Car Rental in Costa Rica.

Thank you Angelo and Economy Car Rental team!

10 October 2023
Unprompted review

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