Banner for ECO Providers Ltd

ECO Providers Ltd Reviews 

269
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers had a great experience with this company. Customers frequently praise the professional installation teams, noting that staff are extremely friendly, efficient, and always careful to keep the living areas clean and tidy throughout the entire project. Consumers also appreciate the clear explanations and helpful guidance provided by knowledgeable staff regarding heating and solar options. Some reviewers were not happy with communication issues, poor office organisation, and frustrating delays when trying to secure grants or schedule appointments. A few other people also felt that certain installations suffered from poor workmanship, unhelpful support, and unresolved technical problems during winter months.

What people talk about most

Service

Consumers find service to be positive, highlighting professional and efficient experiences from start to... See more

Staff

Users describe positive interactions with staff, praising the team for being professional, friendly, and... See more

Quality

Customers consistently note ambiguous experiences with quality. While many reviewers are absolutely delighted... See more

Customer service

Customers had ambiguous experiences with customer service, reflecting a high level of disagreement. While... See more

Product

Reviewers highlight ambiguous aspects of product, with mixed opinions on installations. While many customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you so very much to Eco Providers, from the staff at customer service, the surveyors & all the guys working in our old cottage. All the guys who have worked on our home have been incredibl... See more

Company replied

Rated 5 out of 5 stars

These guys were absolutely brilliant! They fitted our Eco4 grant (air source heating & hot water & solar panels) , along with some additional gear (batteries and and Emergency power switch). From the... See more

Company replied

Rated 5 out of 5 stars

We have had our air source heat pump installed for a year now and have just had the first year service The heating engineer told us that this was one of the best installations he had seen and often... See more

Company replied

Rated 5 out of 5 stars

Edmund knocked at the door introducing himself, straight away a likeable person. Told me me what he was going to do and said if I had any questions to just ask. Didn't need to ask as he had covered e... See more

Company replied


Company details

  1. Energy Equipment and Solutions
  2. Gasfitter
  3. Heating service
  4. Insulator Supplier
  5. Solar Energy Company
  6. Solar energy equipment supplier

About ECO Providers Ltd

Written by the company

Eco Providers is an award-winning renewable energy and energy efficiency specialist helping homeowners, businesses and social housing organisations reduce energy costs, improve property performance and move towards a more sustainable future.

We design and install practical renewable energy solutions including solar PV, battery storage, air source heat pumps, boilers, insulation and wider retrofit improvements. Our team supports projects across private residential, commercial and social housing, with a focus on quality workmanship, clear communication and long-term value.

As an MCS-certified installer and Octopus Energy Trusted Partner of the Year 2026, Eco Providers is trusted to deliver renewable and energy efficiency upgrades with professionalism, care and technical expertise.

Whether you are looking to lower household energy bills, improve business energy resilience or deliver large-scale retrofit works, our team can help you understand your options and choose the right solution for your property.

From initial advice through to installation and aftercare, we aim to make the process clear, practical and commercially worthwhile.

Ready to take the next step? Choose the option below that best matches your enquiry.

Visit Eco Providers Get a Home Energy Quote Commercial Energy Solutions Social Housing & Retrofit

Contact info

Get your FREE solar quote

Discover how much you could save with solar panels and battery storage

4.3

Excellent

TrustScore 4.5 out of 5

269 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 69% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(269)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect team

Just had my roof insulation done.the put up . Used roof insulation rolls behind the false walls the could not get to any other way. Then insulation sheets and then skimmed the roof and where they had done the back walls. Cleaned up and left the space cleaner than when they started. Cannot praise the guys too highly. They were absolutely amazing and a credit to the company. Took pictures all the way for documentation. Totally recommend them for any future projects that come along and well worth checking to see if you qualify for help. Thanks to all

23 June 2025
Unprompted review
ECO Providers Ltd logo

Reply from ECO Providers Ltd

Hi David,

Thank you so much for taking the time to share your experience — we’re absolutely delighted to hear how happy you are with the roof insulation work!

It’s fantastic to know the team not only delivered a high-quality job but also left everything spotless and went above and beyond to document the process. We’re so proud of our installers, and your kind words really highlight the care and dedication they bring to every project.

We’ll make sure your praise is passed on to the team — they’ll be thrilled to know they made such a great impression.

Thanks again for the recommendation, and we’re so pleased we could help!

Warm regards,
ECO Providers Team 💚

Rated 5 out of 5 stars

Wonderful Experience

⭐️⭐️⭐️⭐️⭐️
We recently had Eco Providers install interior insulation, and I can’t recommend them highly enough. From start to finish, the team was incredibly professional, considerate, and tidy. They worked efficiently and with great care, making sure everything was left spotless each day.

What truly stood out, though, was how friendly and helpful they were—especially given my mum’s illness. They showed real compassion and sensitivity to our situation, always checking in to ensure she was comfortable and not disturbed. It made a big difference during a difficult time, and we’re so grateful.

Thank you to Stu, Dave and Andy for going above and beyond.

26 June 2025
Unprompted review
ECO Providers Ltd logo

Reply from ECO Providers Ltd

Thank you so much for your lovely message — it truly means a lot to us.

We're so pleased to hear that you were happy with the work carried out and that Stu, Dave, and Andy made a positive impact during what we know has been a difficult time for your family. We’re especially touched to know that their compassion and care helped support your mum’s comfort — that kind of feedback reminds us why we do what we do.

We’ll be sure to pass on your kind words to the team — they’ll be thrilled to hear it.

Wishing you and your mum all the very best,
ECO Providers Team 💚

Rated 1 out of 5 stars

Failed contact

Update no'1 to my original review dated 19/05/92025. On the 08/06/25, EcoProviders replied to my post by reaching out to me for my email address. They said they wanted to understand more about the damage to my brand new kitchen. As of today, they have not
contacted me. What's all that about???

8 June 2025
Unprompted review
ECO Providers Ltd logo

Reply from ECO Providers Ltd

Hi Mrs Jones,

We’re genuinely sorry to hear you’ve had a negative experience.

We really do want to help resolve this for you. On 08/06/2025, we sent a secure information request through Trustpilot, but we haven’t yet received a response with your contact details. As the name on your review doesn’t match any of our records, we’ve not been able to identify your case or job with us or locate any previous contact from you.

From our side, we’ve taken steps to reach out and invite further details, and you’re also welcome to get in touch directly. If you’d prefer to speak with someone, you can reach us on 0330 058 0236, and a member of our team will be happy to assist you.

We’re here and ready to help — we just need the right information to do so.

Eco Providers

Rated 5 out of 5 stars

As a landlord

As a landlord, I’m really pleased with the work carried out by ECO Providers on my rental property. The team handled everything professionally, installing insulation, a new air source heat pump, and solar panels without causing any disruption to the tenant. This upgrade not only improves the comfort and efficiency of the home but also significantly reduces the tenant’s energy costs. It’s a smart investment that boosts the property’s EPC rating and overall value. A job well done, and I wouldn’t hesitate to use them again for future projects.

21 June 2025
Unprompted review
ECO Providers Ltd logo

Reply from ECO Providers Ltd

Hi Hayder,

Thank you for taking the time to leave such a thoughtful review!

We’re so pleased to hear you’re happy with the improvements to your rental property. It’s great to know that the upgrades went smoothly for both you and your tenant, and that you're already seeing the value in terms of energy efficiency and comfort.

Helping landlords boost EPC ratings while supporting tenants with lower energy costs is exactly what we strive for—so it’s brilliant to hear this project ticked all the boxes.

We’d be delighted to work with you again on any future properties.

Best regards,
ECO Providers Team

Rated 5 out of 5 stars

Complete heating system and solar installation

From start to finish, ECO Providers have been absolutely excellent. From the first point of contact to the final visit, their service has been smooth and professional. As a tenant, I'm now looking forward to lower monthly electricity bills and, of course, a much-improved heating system.

9 June 2025
Unprompted review
ECO Providers Ltd logo

Reply from ECO Providers Ltd

Hi Mohanad,

Thank you so much for your lovely review!

We’re thrilled to hear you had such a positive experience with us, and that you're already seeing the benefits of your new heating system and solar setup. Lower energy bills and a warmer home are exactly what we aim to deliver, so it’s great to know we’ve hit the mark.

If you ever need anything in the future, don’t hesitate to get in touch.
Enjoy the comfort and savings!

Warm regards,
ECO Providers Team 🌱

Rated 5 out of 5 stars

Had Graham and his team here on Monday…

Had Graham and his team here on Monday and Tuesday. They worked like troopers from the minute they arrived until the minute they left. Very respectful of my property and very pleasant workmen to have in my home. Very happy with result and would highly recommend this team.

16 June 2025
Unprompted review
ECO Providers Ltd logo

Reply from ECO Providers Ltd

Hi Carolyn,

Thank you so much for your lovely feedback! We’re thrilled to hear that Graham and the team made such a great impression and that you're happy with the results. We'll be sure to pass your kind words on to them — they’ll really appreciate it!

Thanks again for recommending us.

All the best,
ECO Providers Team

Rated 5 out of 5 stars

Special thanks to Sean, Paul and team

I recently had the absolute pleasure of having Sean,Paul and team in to install wall and ceiling insulation, theses lads were amazing, so easy to talk too, polite, kind friendly and professional, they worked really hard and always made sure my things were covered in dust sheets and floor protection, and always cleaned up at the end of every day. There work is outstanding the Finish looks perfect, they always kept me updated on everything they did and explained everything they were doing
couldn't have asked for better from a great team.
It felt like they had become part of my family 😊 and Paul even won my sausage dog over, (even tho she chased him every where lol).
It was a pleasure to have them in my home and there always welcome for a cuppa 😊.
Thank you guys for all you hard work over the last few weeks you've been amazing, we're going to miss you.
June

11 June 2025
Unprompted review
ECO Providers Ltd logo

Reply from ECO Providers Ltd

Hi June,

Thank you so much for your lovely message – it truly means the world to us!

We're absolutely thrilled to hear that Sean, Paul, and the team made such a positive impact during the insulation work. It sounds like there was a real connection – even with your sausage dog (we’re still laughing about Paul being chased around!).

Your kind words about their professionalism, friendliness, and the care they took with your home mean everything to us. We pride ourselves on making every customer feel comfortable, respected, and well looked after – and it sounds like the team did just that.

We’ll be sure to pass this on to the lads – they’ll be made up to know they’re missed already and have a permanent cuppa invite!

Wishing you all the best, and thank you again for being such a wonderful host. ECO Providers Team 💚🐾

Rated 5 out of 5 stars

Excellent work

Excellent work carried out by Conner, Alan & Graham insulating walls and around windows. Great workmanship and always tidied up after each day.
I would definately recommend Eco Providers. First class work by everyone involved.

29 May 2025
Unprompted review
ECO Providers Ltd logo

Reply from ECO Providers Ltd


Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear you were happy with the work Conner, Alan, and Graham did in insulating your walls and windows. We take great pride in our team's workmanship and attention to detail, and it's great to know they kept things tidy and professional throughout. Your recommendation means the world to us – thank you again for choosing Eco Providers!

Rated 5 out of 5 stars

Central heating install - Fantastic

Kevin, Jaden and Harry installed our central heating. Absolutely fantastic lads, worked very hard from day one. Great workmanship, very neat. Thank you very much for your efforts.

16 May 2025
Unprompted review
ECO Providers Ltd logo

Reply from ECO Providers Ltd

Thank you so much for your kind words! We're thrilled to hear that you’re happy with your new central heating installation. Kevin, Jaden, and Harry will be over the moon with your feedback – they take great pride in their work. We’ll be sure to pass on your thanks to them. If you need anything in the future, we’re always here to help!

Warm regards,
ECO Providers

Rated 5 out of 5 stars

I'm disabled and have big problems with…

I'm disabled and have big problems with my anxiety and some what ashamed of how tidy my house is but the the gents Chris and his two apprentices Aden, and Kevin ;) assured me they had seen far worse and was very understanding and was fast and clean....I thought they would have trouble in this house with old pipe work ect and uneven walls. I will also add the person who did the first look at my house may very well have saved my life and smelt a gas leak......so happy thankyou to all the team

30 April 2025
Unprompted review
ECO Providers Ltd logo

Reply from ECO Providers Ltd

Thank you so much for your kind and honest feedback. We’re genuinely touched by your words. Please don’t ever feel ashamed — our team is here to help, not to judge, and we’re so glad that Chris, Aden, and Kevin made you feel comfortable and supported. It’s fantastic to hear they worked quickly, cleanly, and treated your home with care, even with the challenges you mentioned.

We're especially grateful that the initial survey may have identified the gas leak — your safety is our top priority, and we're so relieved that it was caught in time. We'll be sure to pass on your thanks to the whole team. It means the world to us that you're happy with the work.

If there's anything else you ever need, we’re just a phone call away.

Warmest wishes,
ECO Providers Team

Rated 5 out of 5 stars

My papa has recently got his central…

My papa (Lawrence Blacklaw) has recently got his central heating into his home and he couldn’t have asked for better men in to do it. Jack and Ross were a pleasure to have in and around his home knowing what needed to be done being extremely professional yet great company they are more than welcome back round for a cuppa. Thanks again for your great work!

24 March 2025
Unprompted review
ECO Providers Ltd logo

Reply from ECO Providers Ltd

Thank you so much for your kind words! We're delighted to hear that Lawrence is happy with his new central heating. Jack and Ross will be thrilled to know they made such a positive impact – we’ll be sure to pass this on to them! If he ever needs anything in the future, we’re always here to help. And I’m sure they’d love to pop in for a cuppa! ☕😊

Rated 5 out of 5 stars

Cornwall. Andy Emma and Elizabeth

The team from eco providers Jimmy, Chris and Dion were a great team they all worked well together and did a fantastic job of insulating and plastering our house. They were hard working, very helpful and took time to explain everything, They were very clean and left all the rooms tidy and very clean. We would recommend them 100% we are very pleased and warm too thanks to them. A big thank you Jimmy, Chris, Dion and the Eco Providers office staff for everything. Andrew Emma and Elizabeth

20 March 2025
Unprompted review
ECO Providers Ltd logo

Reply from ECO Providers Ltd

Thank you so much, Andrew, Emma, and Elizabeth, for your lovely feedback! We're delighted to hear that Jimmy, Chris, and Dion did such a fantastic job and that you're already feeling the warmth. Our team takes great pride in their work, so it’s wonderful to know they made the process smooth and left everything clean and tidy. We’ll be sure to pass on your kind words to them and the office team. Wishing you many warm and cosy days ahead! 🌿🏡✨

Rated 5 out of 5 stars

Excellent service

Richard and his Nephew were an absolute pleasure to have in and around the house doing work. I couldn’t have got better if I’d chosen them. They just got on with their job and worked hard and well, it was just like having 2 friends around.

21 March 2025
Unprompted review
ECO Providers Ltd logo

Reply from ECO Providers Ltd

That’s such lovely feedback! We’re so glad to hear that Richard and his nephew made the experience so enjoyable for you while working hard to get the job done. We’ll be sure to pass on your kind words to them!

Also, don’t forget about our referral scheme—if you know someone else who could benefit from our services, you can refer them and receive a £200 as a thank you! 😊

Rated 4 out of 5 stars

Interior Wall Insulation

I have just had interior wall insulation installed in preparation for a heat pump in my very bijou cottage. The team from IWI of Steve, Morgan and Martin were fantastic, professional and very hard working and cannot fault their work. However, the upheaval, mess and dust was far above what I expected. The dust from the insulation is so bad that the installers wear face masks. It would have been so much better if ECO
Providers had warned me just how bad it would be so that I could have removed more of my belongings from the property before work started. Also was not warned how thick the insulation would be. Have lost 5 inches on two external walls in what was already a very small guest bedroom.

4 March 2025
Unprompted review
ECO Providers Ltd logo

Reply from ECO Providers Ltd

Thank you for your feedback and for recognising the hard work of Steve, Morgan, and Martin – we’ll be sure to pass on your kind words to them!

We completely understand that internal wall insulation can be a disruptive process, particularly in a compact space like yours. We always strive to inform customers in advance about the level of dust and disruption, and our installers take precautions such as wearing face masks and using dust sheets. However, we appreciate that more detailed guidance on preparation could have been helpful in your case, and we’ll take this on board to improve our customer communication going forward.

Regarding the thickness of the insulation, the system used is designed to meet government energy efficiency standards while providing the best possible performance. We always aim to explain these specifications during the survey stage, but we’re sorry if this wasn’t made clear enough at the time.

We truly appreciate your honest feedback and hope you’ll soon start feeling the benefits of a warmer, more energy-efficient home. If there’s anything else we can do to support you, please don’t hesitate to get in touch.

Best regards,
The ECO Providers Team

Rated 5 out of 5 stars

Graham, Zak and Bradley — plumbing ATeam couldn’t get a better set of workers

The plumbing team which was the fabulous Graham, Zak and Bradley have been here for the past 2 days the lads have grafted there socks off very long days for them and still been clean and tidy. I couldn’t be any more happier with the service your teams are providing we have lots of extra radiators can’t wait for the big switch on tomorrow

Thanks again

19 February 2025
Unprompted review
ECO Providers Ltd logo

Reply from ECO Providers Ltd

Thank you for your amazing review! 💙 We’re thrilled to hear that Graham, Zak, and Bradley delivered top-notch service, working hard to get everything perfect while keeping things clean and tidy. They truly are an A-team! 🚰🔥

We hope you love your new radiators and enjoy the warmth when you switch them on tomorrow! If you know anyone else who could benefit from an ECO4 home upgrade, don’t forget about our referral scheme—help others stay warm and get a little thank-you from us. 😊

Thanks again for choosing ECO Providers! 🏡 #TopTeam #WarmHomes #ECO4

Rated 5 out of 5 stars

Great staff

Great staff, explanation at every stage, swift service from start to finish. Every expectation as met. Thank you eco providers

10 February 2025
Unprompted review
ECO Providers Ltd logo

Reply from ECO Providers Ltd

Thank you for your fantastic feedback! 😊 We're so pleased to hear that our team provided clear communication, swift service, and met all your expectations. Ensuring a smooth, hassle-free experience is what we strive for!

If you know someone who could benefit from an ECO4 home upgrade, our referral scheme lets you help them while receiving a little thank-you from us. 💙 Feel free to spread the word!

Thanks again for choosing ECO Providers—enjoy your energy-efficient home! 🏡⚡ #HappyCustomers #EnergyEfficiency #ECO4

Rated 5 out of 5 stars

I used to joke that my house was colder…

I used to joke that my house was colder inside than it was outside. Seriously, I could see my own breath while watching TV. Enter Eco Providers, my new favorite people! They fitted solid wall insulation, and guess what? I can now sit in my living room without wearing three layers and a hat. Jake and Chris were absolute legends—quick, tidy, and even put up with my dog stealing their tools. If you like warmth, lower bills, and installers who don’t mind being chased by a very enthusiastic Labrador, call these guys.

27 January 2025
Unprompted review
ECO Providers Ltd logo

Reply from ECO Providers Ltd

That’s amazing to hear! ❄️➡️🔥 We’re so glad your home is finally as warm as it should be—no more indoor arctic expeditions! 🏡✨ Huge shoutout to Jake and Chris for their top-notch work (and patience with your tool-loving Labrador! 🐶😂).

Enjoy the warmth and the lower bills! And don’t forget—if you know someone else who could use a cosy upgrade, our £200 referral scheme means you both win! 💷🔥 #StayWarm #LowerBills #EcoProviders

Rated 5 out of 5 stars

✨ New boiler

✨ New boiler, who dis? ✨ Got my heating upgraded for FREE through the ECO4 scheme thanks to Eco Providers! 💚 Dave & Liam smashed it—so professional, super quick, and left my place spotless. My house heats up in minutes now. If you’re eligible, DO IT. #EnergyUpgrade #FreeBoiler.

3 February 2025
Unprompted review
ECO Providers Ltd logo

Reply from ECO Providers Ltd

Thanks for the fantastic review, Gary! 🔥💚 We’re so glad to hear you’re loving your new FREE boiler upgrade through the ECO4 scheme! Dave & Liam will be thrilled to know they made such a difference—speedy, professional, and spotless is exactly what we aim for. 🏡✨

And if you know anyone else who could benefit, don’t forget about our £200 referral reward—send them our way, and we’ll make sure you’re looked after, drop us an email at leads@ecoproviders.co.uk for more information 💷♻️

Enjoy the warmth, and thanks for choosing ECO Providers! 💚 #EnergyUpgrade #EcoForTheWin

Rated 5 out of 5 stars

I always knew solar panels were a good…

I always knew solar panels were a good investment, but pairing them with a Tesla Powerwall 3? Next level. Now, instead of sending my excess energy back to the grid, I store it and use it when I need it—even during power cuts! ⚡️ The installation process was flawless—Andy and Matt knew their stuff and walked me through everything, from the setup to the app. Watching my home run on stored energy in real-time is like something out of a sci-fi movie. If you’re thinking about solar, get the battery too. Future-proof your energy.

29 January 2025
Unprompted review
ECO Providers Ltd logo

Reply from ECO Providers Ltd

Thank you for your wonderful feedback! We're delighted to hear that your solar panel and Tesla Powerwall 3 installation has exceeded your expectations. Having the ability to store and utilize your own energy—especially during power cuts—is a fantastic benefit, and we're pleased that Andy and Matt provided a smooth and informative installation experience. If you ever have any questions or need further support, please don’t hesitate to reach out. Enjoy your energy independence! ⚡🔋☀️

Rated 5 out of 5 stars

With two young kids

With two young kids, I hated how cold our house got in winter. Keeping the heating on all day wasn’t an option with the rising energy prices. Then I found Eco Providers through the ECO4 scheme, and it’s changed everything. We got a brand-new boiler and loft insulation—for free! The house stays so warm, and we don’t have to worry about huge gas bills anymore. Jordan and Luke were lovely—so polite, great with the kids, and even let my son “help” (aka watch with a hard hat on 🤣). This was the best decision for our family, and I can’t thank Eco Providers enough.

3 February 2025
Unprompted review
ECO Providers Ltd logo

Reply from ECO Providers Ltd

Thank you for your amazing review! We're so pleased to hear that your home is now warmer and more comfortable for you and your little ones. Jordan and Luke will be delighted to know they made such a positive impact—especially with their newest little "helper"! 😊🏡

If you know anyone else who could benefit from a free energy upgrade, don’t forget about our £200 referral scheme! Simply refer a friend or family member, and if they qualify and the work is completed, you’ll receive £200 as a thank-you. 💷✨

Enjoy your cozy home, and thanks again for choosing ECO Providers! 🔥

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look