Ridiculous Customer Service
When I went to pick up the car I had rented, despite having already paid for full insurance through Expedia, they offered me another “full insurance” for €144, saying that if I didn’t take it, I could be charged at least €500 for any minor scratch. I declined, saying I would take responsibility for any damages. Then, when I went to collect the Peugeot 308, I noticed a large tear and damage on the tire. When I mentioned I couldn’t drive the car in that condition, they offered a lower-segment Volkswagen Up as an alternative. When I refused, they said I could upgrade the car for an extra fee. Shouldn’t they have upgraded me for free in this situation? We spent two hours dealing with this. When I said I would file a complaint and leave a bad review, they offered me the full insurance for €144 and a free upgrade. I had no other option, so I accepted, but it felt very unfair.








