edel-optics.co.uk Reviews 

Fantastic service, great product and quick delivery. Will definitely use again.

I have used edel optics a few times now. Always a good deal and delivery is always as scheduled.
Highly recommend them.

Good communication, great price and love the glasses

I’ve ordered several times from Edel-Optics in the past few years, and I am extremely happy with their Service. Very fast delivery, fantastic prices, no additional taxes or delayes (I am based in London, shipment is from Hamburg). This is my No 1 site when it’s about sunglasses. A huge THANK YOU! Bravo!

Great service from order to receiving my son’s sunglasses.
Really happy! Would recommend to all.

Very quick delivery to the UK, great sunglasses, great price.

This virtual fitting was so accurate! I bought the best glasses ever! I am very happy with the service and the purchase

My Tom Ford sunglasses arrived today! Bit of a wait, but I was made aware of the delay and they arrived just in time for sunny weather. The sunglasses are just what I wanted. Beautiful and very stylish. Parcel was packed very well, and I received extra cleaning box, thank you!
It’s second time I’ve ordered from edel-optics and I definitely not the last.
Very happy- thank you.

Fast delivery great service and most of all really pleased with my sunglasses

My purchase of Ray Ban sunglasses arrived on time and were perfect. Great value and no probs with a recco for this company, Thanks. Pat

Fast service and great response time from support
If they have the glasses in stock they ship quickly

Had the exact brand size and colour frames I was looking for, and the best price too.
Order was quickly dispatched and delivered within 3 working days.

Arrived ahead of anticipated delivery date and goods as described.

I like the frames I ordered but couldn’t understand why it took 7 weeks. Apart from that the worst part was waiting for UPS to deliver. Completely frustrating. It took 3 days for them to deliver. Each day I was told it was out for delivery then I was told it was delayed. No reason given. Dislike the service from UPS.

Great service, fast delivery and an exceptional price. Have bought from before that's why I returned and will certainly be using again

I needed some replacement frames for my existing glasses which I had broken and couldn't get locally. Edel Optics had what I needed and I received them 3 1/2 working days after ordering them and they were perfect. Great service and a great price

Edel Optics sent the wrong prescription but frustratingly refused to refund me for their mistake, so I have lost £170.00. This is a sadly classic case of 'buy cheap, pay twice' (and not that cheap either). To avoid Edel Optics taking your money but sending you the wrong product, I recommend you use an alternative, trustworthy retailer.

The key issue which makes you distrust is Edel Optics' UK website does not mirror typical UK prescription values. So you cannot input the same prescription values from (for example) Boots or Specsavers into Edel Optics' webform.

Disturbingly, Edel Optics' Customer Services don't help with this effectively either. Indeed, in my experience, I had repeated conversations with Customer Service AFTER making the mistake of ordering prescription glasses from them. None of those conversatons gave me any confidence to trust that I could order the correct prescription.

They offered to refund one lens - ONE - if I paid in advance (again) for another set. Offering a refund is of course a clear admission of their error. This is weak gesture of bad will, however, particularly with no guarantees of getting the order right the second time around.

So I would be £340.00 out of pocket, with an unsatisfactory refund of a mere £85.00 to possibly get another wrong prescription. And then have to a third, correct, prescription set from a trustworthy retailer instead.

As it stands, I'm £170.00 out of pocket thanks to Edel Optics bad prescription glasses service and ineffective customer support, and instead have paid £190.00 with a mainstream/High Street UK retailer which has offered a fitting service too.

So becuase Edel Optics admitted its error but refused to refund, the 'cheap prescription glasses' that they offer has depressingly turned into a £360.00 nightmare. Still, if I'd ordered from them again, it could have been even worse.

Obviously, I wish I'd avoided Edel Optics and used a trustworthy retailer in the first place, and would urge you to do so, too. I urge you to please avoid making my costly mistake. I certainly won't make it again with these snake oil salespeople.

No issues and prompt delivery. However no packaging,the boxe the glasses came is completly smashed to bits,no good for a gift,luckily the glasses are intact.