edel-optics.de Reviews 

Yesterday ordered today arrived. I got the Stella McCartney sunglasses for my daughter and they are very nice.

I ordered a pair of sunglasses from them. The delivery was quite fast (took a week from Germany to get to Lithuania). Unfortunately the glasses were crooked. I wrote to the customer service and did get a reply quite fast, took 1 to 2 days. They wrote back via email and facebook. I did send the glasses back and recieved my refund 2 days after they got the glasses back. So overall the experience was good, but do buy carefully because I've read a lot of negative rewievs and I'm still not quite sure this seller is not a scam of some sort. The phone number and email posted on the lithuanian website does not work so that seems a bit strange. Also, I bought the exact same model of sunglasses from a different seller and they also were crooked, so that might be just a general manufacturers deffect. Maybe there was a bad batch of sunglasses or what, I don't know. So overall it was quite a good, normal experience but please be carefull because they do raise suspicion.

I ordered on the site before, the glasses always came quickly. They usually send low quality boxes that get all mangled in the mail and the inner box usually looks a little beaten as well, but glasses were always in a pristine condition, until yesterday. I ordered a pair of glasses and since it said they won't be available until February, I chose a cash-upon-receipt payment (so I wouldn't have to wait for a refund if they canceled my order). Yesterday, the UPS guy brought two identical packages (I only ordered one pair) and I was supposed to pay for both of them. I only had enough cash on me for one, so I just sent the other one back unopened. When I opened the box, the glasses in my package were different from the ones I ordered. I called the UPS straight away and they wouldn't let me exchange the packages, as I already opened the first one and refused to pay for the other one. Then I tried contacting Edel, which took about an hour or so, before somebody finally answered. The support person was quite kind, but completely unapologetic, and kept saying that he needs to resolve this with UPS (like they were the ones that sent two packages). He asked me to send pics of the box, the label and the invoice, which I did in a matter of minutes, and that was the last I heard from them. My local site doesn't have any useful return instructions (and although it says Free Returns, there was no label in the box, nor can I find any links in my confirmation emails or on the site), so I now cannot even return the glasses I have at home (that I didn't order in the first place). As I paid cash, I don't know how or when will I get refunded. I understand these things happen, but I'd expect an apology and clear instructions on how to proceed. I used to buy there because the selection was great, but I'll just stick to Net-a-Porter, Mytheresa or brand sites directly..
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UPDATE: After posting this review, they were pretty quick to respond. As I now have no need for sunglasses anymore, we agreed that I send the glasses that I got back to them (with them covering the cost) and they'll refund my initial buy. They received my package on the 25th of Jan, which they acknowledged with an email, but so far no money has reached my account. I've again emailed twice with no response. Everything would be so much easier if they only responded to emails - maybe they already did make the payment and I could check with my bank, but how am I to know, since they won't get back to me...
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UPDATE: Got refunded a few days after I posted here - really wish I didn’t have to go to all this extent and that they would answer emails promptly.

Never buy in this shop they stollen 2 times from my Visa 154 x 2 = 308 € ...UNTRUSTED MANAGEMENT and SITE

Custumers service not working correctly
they sending NOT NEW DEMO glasses......

Affordable and recommended seller. This summer I bought a pair of sunglasses and they were delivered to me just in few days. The item was original, in its packaging and corresponding to what was ordered.
Great!

fast delivery, good price & great product!

Payment went alright, received within few days and all went well with the product!

Everything is perfect! Thanks!

I will never buy from them again
scratched used glasses...it's not the first time!
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solved,thanks.

Fast delivery. Product as described. Site was easy to navigate. A model of excellence.

Do not buy, the customer-service is horrible, you have no change on reaching them, they wont answer.

Bought a pair of Gucci with error.

Very pathetic customer service.
I Have been a customer for almost more than 2 years and this is really a disappointment for me that this is an end of doing business with edel-optics. I order the glasses and they are double the size of my face and would like to return them but in return, I got the answer that it is my fault that I order the glasses. If this is my mistake (which is not) should not be communicated in this rude way.

A message to the managers that you should be really proud to have this kind of obscene rule, which puts all the burden on the customer.

At least there should be a way where we can share the cost and you do not lose a loyal customer. But, good luck with your services you just lost one loyal customer today for just 39 EUR. How cheap is it?

excellent choice, decent prices, super fast delivery

All good! As a feedback, they can try to improve the online shopping experience a bit. It wasn’t that fun to shop however, I am happy with the service in general.

Super Laden !

Good and fast delivery! The new glasses are amazing and the price was incredible.

Very good price. Delivery on time. Very good website with detailed info about every product. I am totally satisfied.