edel-optics.dk Reviews 

It was overall a good experience.
Delivery time was very quick. Products are a lot cheaper than their competitors, but that same thing leaves me wondering how they can afford to sell at that price range. Packaging could be improved packaging - more air cushion packaging and sustainable ones, not the plastic air cushion.

Fantastisk webshop

Hurtig levering, god produkt og skarp pris. Jeg er så glad for mit køb :)

Love it 😄

Original items , a large variety of choices and a quick shipping in a practical protective parcel
Good international phone service .
I only bu my sun glasses from here

Perfekt! As descibed, and fast shipping!

I went to two opticals in Denmark and was quoted around 3000-4000 DKK for a pair of Rayban with prescription and would take up to 2 weeks. Same day I came home and ordered the same model on their site and at first I was skeptical on top of I’ve never ordered eyeglasses online. I used their 22% discount which turns out to be 1087 DKK in the end. Ordered it on a Sunday, shipped from them on a Wednesday which was attempted to be delivered Friday (not their fault, I blame UPS) and I got it the following week - with free shipping.
Very happy with the quality, process and price. I don’t usually leave reviews but they deserve 5 stars from me and I would buy from them again.

Very fast shipping to Denmark, very competitive price on the Oakley sunglasses and free delivery - highly satisfied!

Good site with good support. 5/5

Delivery to DK in 48 hours. Everything rapped nicely with original cover. Great service

If I could give Zero stars, I would.

Edel-optics.dk complaint
(Danish version is below)

I found a pair of sunglasses that I tried to order on the edel-optics.dk website. When I finished my payment, I was notified that there was an error in the order.
I also did not receive any confirmation that the order had been received via email, so I thought that the order and the payment must therefore not have been completed.

I tried again and got the same result: error message and no confirmation of completed order.

I thought there might be a problem with the credit card and then tried another card.

The same thing happened: upon completion of payment - with confirmation via NemID - the same error message appeared, and no email confirmation or other contact.

I tried to call "contact" on the website, and could not get in touch with the staff from there. I received an automatic message that I could be called by an employee - and I confirmed this.

I never received a call - neither on the day I placed the order nor the day after.

There were no emails to me about my order from edel-optics - not even in the Spam filter.

I contacted my bank and asked for help.
The bank could see that on both cards the order was ready for payment.

This means that both of my attempts to complete the order had gone through, despite the fact that I received a "fail" message at the end of the order procedure - nor any confirmation that the order had actually gone through and was due for payment.

I find this extremely reprehensible. The whole procedure I had been through felt like it was phishing I had been subjected to.

I felt extremely insecure with this procedure and therefore asked my bank to block both my cards. As a result, I have to pay a fee to have my new cards processed.

This is not acceptable in any way, I think.
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Edel optics klage

Jeg fandt et par solbriller som jeg prøvede at bestille på edel optics.dk hjemmesiden. Da jeg afsluttede min betaling fik jeg besked på at der var fejl på bestillingen.
Jeg fik heller ingen bekræftelse på at ordren var modtaget via email, så jeg tænkte at ordren, og betalingen må derfor ikke have været gennemført.

Jeg prøvede igen og fik samme resultat: fejlmeddelelse og ingen bekræftelse på gennemført ordre.

Jeg tænkte, at der kunne være fejl på kreditkortet og prøvede derefter et andet kort.

Det samme skete: ved gennemført betaling – med bekræftelse via NemID – kom samme fejlbesked frem, og ingen email bekræftelse eller anden kontakt.

Jeg forsøgte at ringe til ”kontakt” på hjemmesiden, og kunne ikke få kontakt med personalet derfra. Jeg fik en automatisk besked om, at jeg kunne blive ringet op af en medarbejder – og dette bekræftede jeg.

Jeg fik aldrig nogen opringning – hverken på dagen hvor jeg afgav ordren og heller ikke dagen efter.

Der var ingen emails til mig om min bestilling fra edel-optics – heller ikke i Spam filtret.

Jeg kontaktede min bank og bad om hjælp.
Banken kunne se, at på begge kort stod ordren til betaling.
Det vil sige at begge mine forsøg på at gennemføre ordren var gået igennem, til trods for at jeg fik ”fejl” besked ved endt ordreprocedure – og heller ingen bekræftelse på, at ordren faktisk var gået igennem og stod til betaling.

Dette finder jeg yderst kritisabelt. Hele den procedure jeg havde været igennem føltes som om, at det var phishing, jeg var blevet udsat for.

Jeg følte mig særdeles utryg ved denne handel og bad derfor min bank om at spærre begge mine kort. Dette resulterer i, at jeg må betale et gebyr for at få ekspederet mine nye kort.

Dette er ikke acceptabelt på nogen måde, mener jeg.

I am really happy of my purchase. Good prices and they are also very supportive in terms of return and refund. I highly recommend Edel-optic.dk

I ordered on August 25th - you charged the full amount right away, and sent an email saying my order would be delivered on September 9th (at the latest). I haven't heard anything regarding shipping/tracking of my order. Your customer service is non-existent, and you phone service is a fake (no actual dial tone).... I want my order refunded immediately.

Very disappointed, ordered 3 days ago, still not shipped by edel optics yet. I consider this a con and money list... Avoid.

Super fast service and prices 🤗

Fast delivery

Really satisfied! sunglasses arrived on time as i was described in great shape 👌🏽