Had a great chat with Diane today at your Barnsley Branch. We were looking for a wheelchair for my wife. Diane showed us different models and how to use them. Really knowledgeable. We were there for... See more
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Barnsley store - Sam was so helpful and kind couldn’t have helped more than she did great knowledge of products that are available would highly recommend
Company replied
Visited Barnsley branch today. First time visit to any mobility provider. Diane could not have been more helpful, caring, clear and put us both at ease. Diane clearly explained options available and w... See more
Company replied
The member of staff on shift was very helpful and welcoming. Her polite manner really made us feel at ease due to us being new customers. Would recommend 100% to anyone new to needing accessibility.
Company replied
Company details
- #16 of 73 best companies in Mobility equipment supplier
Written by the company
We are the largest independent mobility retailer with 47 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
Wakefield Road, S71 3TX, Barnsley, England, United Kingdom
- 01226 447 176
4.6
Excellent
45 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Diane really knows her stuff.
Had a great chat with Diane today at your Barnsley Branch. We were looking for a wheelchair for my wife. Diane showed us different models and how to use them. Really knowledgeable. We were there for a good 2 hours. We did buy 1 in the end too.
I would definitely recommend a visit if you need a good mobility shop.
22 June 2026
Unprompted review
Reply from Eden Mobility - Barnsley
Thank you so much for taking the time to leave us a review. We really appreciate your feedback and are delighted to hear about your experience. Your support means a lot to us, and we look forward to welcoming you again soon.
Warm regards,
Eden Mobility
Barnsley store
Barnsley store - Sam was so helpful and kind couldn’t have helped more than she did great knowledge of products that are available would highly recommend
19 June 2026
Unprompted review
Reply from Eden Mobility - Barnsley
Thank you so much for your lovely review — it really means a lot to us! We’re so grateful you took the time to share your experience.
Warm regards,
Eden Mobility
The member of staff on shift was very…
The member of staff on shift was very helpful and welcoming. Her polite manner really made us feel at ease due to us being new customers. Would recommend 100% to anyone new to needing accessibility.
15 June 2026
Unprompted review
Reply from Eden Mobility - Barnsley
Thank you so much for your wonderful feedback! We’re delighted to hear that our team member made you feel welcome and at ease, especially as new customers. Providing a polite, supportive, and accessible experience is something we take great pride in.
Your recommendation truly means a lot to us, and we’re so pleased we could make your visit a positive one. We look forward to welcoming you again soon!
Warm regards,
Eden Mobility
Diane was super helpful in assisting me…
Diane was super helpful in assisting me and my partner pick a mobility scooter for my disabled neighbour, was long winded due to a payment issue with our bank card but was super patient while we sorted the issue and completed the transaction. Thanks again Diane, youve been a star!
12 June 2026
Unprompted review
Reply from Eden Mobility - Barnsley
Thank you so much for your lovely feedback! We’re delighted to hear that Diane was so helpful in assisting you and your partner in choosing the right mobility scooter for your neighbour.
We really appreciate your patience during the payment issue, and it’s wonderful to know that Diane’s understanding and support made the process easier for you. We’ll be sure to pass on your kind words—she’ll be thrilled to hear she made such a positive impact.
Thank you again for your kindness and for looking out for your neighbour—it truly means a lot.
Warm regards,
Eden Mobility
Scooter buying
Visited Barnsley store Diana was very professional explained different scooters insurance and warranty. Very friendly and did not pressurise to buy. My son came away very happy with his purchase and would definitely recommend them.
11 June 2026
Unprompted review
Reply from Eden Mobility - Barnsley
Thank you for your lovely feedback! We’re so pleased to hear that your visit to our Barnsley store was such a positive experience.
It’s great to know that Diana took the time to explain the different scooters, insurance, and warranty options clearly, and that you felt comfortable with no pressure to buy. We’re especially delighted that your son is happy with his purchase—that means everything to us!
Thank you again for your recommendation, and if we can help in any way in the future, please don’t hesitate to get in touch.
Warm regards,
Eden Mobility
Visited Barnsley branch today
Visited Barnsley branch today. First time visit to any mobility provider. Diane could not have been more helpful, caring, clear and put us both at ease. Diane clearly explained options available and we were extremely satisfied with our purchase. Would highly recommend. Thanks 👍🏼👍🏼 Michelle & Peter
26 May 2026
Unprompted review
Reply from Eden Mobility - Barnsley
Thank you so much, Michelle and Peter, for sharing your experience with us. We’re delighted to hear that your first visit to a mobility provider was such a positive one.
Diane will be over the moon to know how much her help and care meant to you both. She prides herself on creating a calm, reassuring environment, and it’s wonderful to hear that she made everything clear, comfortable, and stress‑free during your visit.
We’re thrilled that you were satisfied with your purchase and felt confident in the options Diane explained. Your recommendation means a great deal to us and to the whole Barnsley team.
Thank you again for taking the time to leave such kind feedback. We look forward to welcoming you back anytime.
Warm regards,
Eden Mobility
Good choice of products
Good choice of products. Unfortunately assistant not very knowledgeable about them.
19 May 2026
Unprompted review
Reply from Eden Mobility - Barnsley
Thank you for your feedback. We’re pleased to hear you found a good choice of products, but we’re sorry to learn that the assistance you received didn’t meet the standard we aim for. Your comments are really helpful, and we’ll make sure they’re passed on so we can improve our product knowledge and support for customers.
If there’s anything you still need or any questions we can help with, we’re always here to assist.
Warm regards,
Eden Mobility
my mum is 92 and struggles with walking…
my mum is 92 and struggles with walking we went to look at mobilty scooters for her, her confidence was at rock bottom, but Carol at the Barnsley store was an absolute angel she spoke to mum and encouraged her to try the scooter taking time to explain everything and how things worked she was gentle with her approach giving mum all the time she needed to gain confidence to try to move about on the scooter, to our surpise mum liked it and decided to get one,thank you Carol your a superstar.
9 May 2026
Unprompted review
Reply from Eden Mobility - Barnsley
Thank you so much for sharing this wonderful experience. Your mum came in with her confidence at rock bottom, and it means the world to hear how beautifully Carol at our Barnsley store supported her. She took the time to speak gently, explain everything clearly, and give your mum all the space she needed to feel safe and confident trying the scooter.
Seeing your mum not only try it, but like it enough to choose one, is truly special. Carol will be over the moon to know she made such a difference.
Thank you for your kind words — she really is a superstar.
Warm regards,
Eden Mobility
Carol was excellent very helpful and…
Carol was excellent very helpful and very knowledgeable.Thankyou
9 May 2026
Unprompted review
Reply from Eden Mobility - Barnsley
Thank you so much for your lovely review. We’re delighted to hear that Carol was so helpful and knowledgeable during your visit. She’ll be thrilled to know her support made such a positive impression.
Thank you again for your kind words.
Warm regards,
Eden Mobility
Excellent customer service
Excellent customer service. Very happy with the help and information provided by Sam in the show room. Looking forward to receiving my new chair.
2 May 2026
Unprompted review
Reply from Eden Mobility - Barnsley
Thank you so much for your lovely review. We’re delighted to hear that Sam took great care of you in the showroom. We hope you love your new chair when it arrives and we’re always here if you need anything else.
Warm regards,
Eden Mobility
Very nice and helpful young lady good…
Very nce and helpful young lady good knowledge on products.
4 May 2026
Unprompted review
Reply from Eden Mobility - Barnsley
Thank you for the positive feedback. We’re pleased to hear she was helpful and well‑informed.
Warm regards,
Eden Mobility
Diane was brilliant with order
Diane was brilliant with order of the products helped me and my mate Sam in the new scooter
31 March 2026
Unprompted review
Reply from Eden Mobility - Barnsley
Thank you so much for your feedback. We’re delighted to hear that Diane was such a great help with your order and supported both you and Sam with the new scooter. Her friendly approach and product knowledge make all the difference, and she’ll be thrilled to know she made your experience a positive one.
We really appreciate you taking the time to share this and look forward to welcoming you again.t
Warm regards,
Eden Mobility
Staff in store great communication very…
Staff in store great communication very help full for my needs would recommend barnsley store
Thank you.
26 March 2026
Unprompted review
Reply from Eden Mobility - Barnsley
Thank you so much for your kind feedback. It’s great to hear that our Barnsley team communicated well and were able to help with everything you needed. We really appreciate your recommendation and hope to welcome you back again soon.
Warm regards,
Eden Mobility
mobility scooter purchase
i went to look for a mobilty scooter and the assistant was very helpful, let me have a test drive and supplied information which allowed me to purchase a scooter
21 March 2026
Unprompted review
Reply from Eden Mobility - Barnsley
Thank you for taking the time to share your experience. We’re delighted to hear that our assistant was able to help, offer a test drive, and provide the information you needed to choose the right mobility scooter. It’s wonderful to know the support you received made your purchase easier and more confident. We truly appreciate your feedback.
Warm regards,
Eden Mobility
I have been to Eden mobility today to…
I have been to Eden mobility today to look for a scooter for myself I couldnt be more pleased Sam was brilliant i wasn't rushed i could have tried eny scooter i wanted she could tell me all about the scooters I would definitely recommend them
7 March 2026
Unprompted review
Reply from Eden Mobility - Barnsley
Thank you so much for sharing your experience. We’re delighted to hear your visit to Eden Mobility went so well. Sam will be thrilled to know how much you appreciated her help. It’s wonderful that you felt relaxed, unrushed, and free to try any scooter you liked, with all the information you needed.
We’re so pleased you left feeling confident and happy, and we truly appreciate your recommendation.
Warm regards,
Eden Mobility
My mum had her scooter pinched
My mum had her scooter pinched. She went to Eden for a replacement they were very understanding and helpful they made her feel relaxed.
7 March 2026
Unprompted review
Reply from Eden Mobility - Barnsley
Thank you for letting us know. We’re so sorry to hear that your mum’s scooter was taken — that must have been incredibly upsetting for her. We’re glad that when she came to Eden, the team were able to put her at ease and help her find a replacement with kindness and understanding.
It’s wonderful to know she felt relaxed and supported during such a stressful time. If there’s ever anything more we can do for her, we’re always here to help.
Warm regards,
Eden Mobility
Absolutely amazing staff
Absolutely amazing staff, talked through my needs before showing a range of mobility scooters available to suit. A Very informative and no pressure sales team.my scooter will be delivered within a week, that's amazing speed. Thank you Eden mobility Barnsley.
26 February 2026
Unprompted review
Reply from Eden Mobility - Barnsley
Thank you for such a fantastic review. It’s great to hear that the team at Eden Mobility Barnsley gave you such an amazing welcome, took the time to understand your needs, and talked you through a range of scooters without any pressure. That kind of clear, informative support makes a huge difference when choosing something as important as a mobility scooter.
The fact that your new scooter will be delivered within a week is brilliant — that’s impressively quick and shows how smoothly everything was handled. Your thanks to the Barnsley team really shines through, and it’s lovely to see how positive the whole experience was for you.
Warm regards,
Eden Mobility
Barnsley branch
Barnsley branch. Carol was very helpful and patient, she is knowledgeable about the products and offered her advice. My mother bought a rollator and is delighted with it.
21 February 2026
Unprompted review
Reply from Eden Mobility - Barnsley
Thank you to the Barnsley branch for the excellent service we received. Carol was incredibly helpful and patient throughout our visit. She clearly knows the products well and offered thoughtful advice that made the whole process much easier.
My mother purchased a rollator and is absolutely delighted with it. We really appreciate the support and professionalism shown.
Warm regards,
Eden Mobility
Excellent customer service
Very, very happy with the service I received after having a problem with my scooter. Carol has been very helpful sorting things out for me, also thank you to Diane in the Barnsley store for all her help too. Would definitely recommend Eden Mobility for their great customer service.Also thank you to Carol for the lovely flowers very much appreciated.
20 February 2026
Unprompted review
Reply from Eden Mobility - Barnsley
Thank you so much for your wonderful feedback. We’re delighted to hear that our team were able to support you so well after the issue with your scooter. Carol will be thrilled to know how much you appreciated her help, and we’re equally pleased that Diane in our Barnsley store made a positive difference too.
We always aim to provide caring, reliable customer service, and it’s lovely to hear that reflected in your experience. The fact that the flowers meant so much to you truly warms our hearts.
Thank you again for your kind words and for recommending Eden Mobility. We’re always here if you need anything in the future.
Warm regards,
Eden Mobility
We bought a mobility scooter from Eden mobility May 2025 it broke down in September, it has at present taken 4 months for a repair and still not sorted, they never phoned back
They could improve communication, honesty and speed of repair
23 January 2026
Unprompted review
Reply from Eden Mobility - Barnsley
Hello, Please accept my apologies, I will ask the team to check the details and request that they give you a call to update you.
Warm regards,
Eden Mobility
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