Me & my sister was looked after at Eden .mobility shop in Grimsby by Jamie & Megan. The service was excellent by both who were so lovely, helpful and informative. My sister brought a mobility scooter... See more
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Really excellent service. Jamie was super helpful, recognised the needs and found us a great stick! Thank you.
Company replied
Bought a wheelchair for the first time for my husband from Eden Mobility Grimsby. An excellent buy as this was a standout choice compared to other wheelchairs seen at other mobility shops. This wheelc... See more
Company replied
Went in for a mobility scooter. Jamie was amazing, helped us consider our options through highlighting different merits of various scooters. He took time to answer our questions and clearly knew his s... See more
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Company details
- #18 of 70 best companies in Mobility equipment supplier
Written by the company
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
Victoria Street South 24, DN31 1DG, Grimsby, Freshney Place, United Kingdom
- 01472 800 617
4.7
Excellent
38 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Me & my sister was looked after at Eden…
Me & my sister was looked after at Eden .mobility shop in Grimsby by Jamie & Megan. The service was excellent by both who were so lovely, helpful and informative. My sister brought a mobility scooter and was very happy with the care, time and attention spent in finding the right one at a great price. Would highly recommend.
29 August 2026
Unprompted review
Reply from Eden Mobility - Grimsby
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Brilliant service
Brilliant service. Jamie was very helpful and put my elderly mother at her ease. Thank you!
26 August 2026
Unprompted review
Reply from Eden Mobility - Grimsby
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Really excellent service
Really excellent service.
Jamie was super helpful, recognised the needs and found us a great stick!
Thank you.
26 August 2026
Unprompted review
Reply from Eden Mobility - Grimsby
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Reply from Eden Mobility - Grimsby
Thank you so much for taking the time to leave such a wonderful review. Hearing about your positive experience means so much to all of us here at Eden Mobility. We are passionate about helping our customers maintain their independence and mobility, so it is incredibly rewarding to know that we have made a difference for you.
Your kind words are greatly appreciated and will be shared with the team. We work hard to provide the best possible service, and feedback like yours reminds us why we do what we do every day. It is always a pleasure to hear that our customers are happy with both the support they have received and the products we provide.
Thank you once again for your trust, support, and recommendation. Reviews like yours not only brighten our day but also help other people feel confident when choosing Eden Mobility. We are truly grateful for your feedback and look forward to helping you again in the future.
Best wishes,
The Eden Mobility Team
Davina sold us a stair lift
Davina sold us a stair lift. She had lovely personality and very helpful. The company came and fitted the lift with no bother, no fuss and no mess. Thankyou
23 July 2026
Unprompted review
Reply from Eden Mobility - Grimsby
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Buying a wheelchair for the first time
Bought a wheelchair for the first time for my husband from Eden Mobility Grimsby. An excellent buy as this was a standout choice compared to other wheelchairs seen at other mobility shops. This wheelchair met all of our criteria and beyond. But what was outstanding was the customer service from both Meg and Jamie. They had the knowledge and patience to explain about their wheelchairs and as a first time buyer this was invaluable to me. They also were able to physically demonstrate the benefits of each wheelchair I looked at. Nothing was too much trouble for them answering all of my questions throughly so I felt confident in their shop to make an informed choice. So happy with my purchase along with an even happier husband! So nice to shop in the high street where customer service is gold standard once again. Keep it up Meg and Jamie, you are doing a grand job! :) :)
17 July 2026
Unprompted review
Reply from Eden Mobility - Grimsby
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Went rose and recliner chairin to the Grimsby town shop on the…
Went in to the Grimsby town shop on the off shot of seeing if I could gets some advice about a rise and recline chair, they was very busy and only one lady in there, she was trying to please everyone even with a coffee morning going on, there was people asking for advice everywhere, then a women came in really having a go at her about a workman nothing to do with this poor lady but she kept her cool was very professional she handled her very very well, she apologised to everyone else in the shop when it came to my turn she was so flustered but do professional at the same time, the amount of knowledge she had about the chairs was amazing so much so I’ll be back with a deposit next week to order one, her name is davina and is a great asset to your company I put my trust in her and will be back next week
8 July 2026
Unprompted review
Reply from Eden Mobility - Grimsby
Thank you for taking the time to share your experience and for your wonderful feedback. We're delighted to hear that Davina at our Grimsby store made such a positive impression.
It sounds like it was an exceptionally busy day, and we're proud to hear that Davina remained professional, calm, and attentive despite the challenges she was facing. Providing expert advice and outstanding customer service is something we strive for, and it's fantastic to know that her knowledge and dedication gave you the confidence to choose a rise and recline chair with us.
We'll be sure to pass your kind comments on to Davina, who I'm sure will be delighted to hear them. Thank you again for your support, and we look forward to welcoming you back next week to place your order.
Kind regards,
The Eden Mobility Team
Eden Mobility excellent service
My wife and I attended Eden Mobility in Grimsby; my wife was not sure whether she wanted a powered wheelchair or a scooter.
Jamie Dawson, the manager, spent time explaining the advantages and disadvantages of both. He took all the relevant information about my wife by which time my wife decided she wanted a mobility scooter. Any selected unit had to be boot compatible and portable. We saw a folding unit, but my wife decided against it as she felt insecure. A second option was offered, a Bootmaster Elite, and my wife found this very suitable. Jamie got the keys and took my wife for a short test drive. My wife was so impressed that we decided to go ahead with a purchase. Jamie showed me how to dismantle the unit and reconnect all the parts, His explanations were very thorough. I enquired about delivery times and it was suggested that it could take up to two weeks due to high volumes of orders. This was acceptable to us, but after completing our order, we arrived home to receive a telephone message asking if we could take delivery in two day's time. That is an excellent service. We are now in possession of the Bootmaster Elite scooter, my wife is entirely satisfied and we can highly recommend the service we received from Jamie and from Nicola in logistics. Thank you all for your kind support.
25 June 2026
Unprompted review
Reply from Eden Mobility - Grimsby
Thank you so much for taking the time to share such a detailed and thoughtful review.
We’re absolutely delighted to hear about your experience at our Grimsby store. It’s wonderful to know that Jamie took the time to fully understand your wife’s needs and clearly explain the options available, helping her feel confident in choosing the right mobility solution. Finding the perfect fit is so important, and we’re pleased the Bootmaster Elite proved to be such a great choice.
It’s also great to hear that the demonstration and guidance on dismantling and reassembling the scooter were helpful—our team always aims to ensure everything is straightforward and stress-free. We’re especially pleased that we could surprise you with an earlier delivery than expected, and we’ll be sure to pass on your kind words to Nicola in logistics as well.
Most importantly, we’re thrilled that your wife is happy with her scooter and wish her many enjoyable journeys ahead.
Thank you again for your recommendation and kind support—it truly means a lot to us.
Warm regards,
– The Eden Mobility Team
Went to visit the Grimsby store and as…
Went to visit the Grimsby store and as always Jamie Dawson was fantastic with the way he helped my nanna in getting her new scooter she’s a long time customer and loves all the help and friendly nature that Jamie bring with him every time
8 May 2026
Unprompted review
Reply from Eden Mobility - Grimsby
Thank you for sharing your experience at the Grimsby store. It’s wonderful to hear that Jamie Dawson was once again fantastic in helping your nanna choose her new scooter. As a long‑time customer, her loyalty means a lot, and it’s great to know she continues to appreciate the friendly, supportive service Jamie brings every time. Feedback like this truly makes a difference.
Warm regards,
Eden Mobility
Jamie in the Grimsby store was very…
Jamie in the Grimsby store was very helpful with information on the best appropriate walking stick for my daughter. Customer care was highly rated.
27 April 2026
Unprompted review
Reply from Eden Mobility - Grimsby
Thank you so much for your kind feedback. We’re really pleased to hear that Jamie at our Grimsby store was able to help you find the most suitable walking stick for your daughter. It’s wonderful to know that the customer care you received stood out. We truly appreciate you taking the time to share your experience.
Warm regards,
Eden Mobility
Was great today walking in to Eden…
Was great today walking in to Eden mobility shop approached by a young man who was very helpful x
4 March 2026
Unprompted review
Reply from Eden Mobility - Grimsby
Thank you for sharing your experience. It’s wonderful to hear that you had such a great visit to the Eden Mobility shop. Being greeted by a helpful young man who made you feel supported really makes all the difference. We’re so glad you had a positive experience today.
Warm regards,
Eden Mobility
Callum fitted my stair lift for my dad
Callum fitted my stair lift for my dad, very polite and professional. Showed me how to work it, answered all questions I wanted answering! Couldn’t fault him.
9 March 2026
Unprompted review
Reply from Eden Mobility - Grimsby
Thank you for sharing your experience. We’re so pleased to hear that Callum provided such polite, professional service while fitting your dad’s stair lift. It’s great to know he took the time to explain everything clearly and answer all your questions.
We’ll make sure your kind words are passed on to him — feedback like this means a lot.
Warm regards,
Eden Mobility
We went to buy mobility scooter…
We went to find a mobility scooter today I must say Jamie in the grimsby shop is an excellent salesman and could sell snow to the eskimos
19 January 2026
Unprompted review
Reply from Eden Mobility - Grimsby
Thank you for sharing such a brilliant review. We’re delighted to hear that Jamie in our Grimsby shop made such a strong impression and provided exceptional service. Your kind words mean a great deal to the team, and we’re glad he was able to support you in finding the right mobility scooter. We truly appreciate your feedback and hope to welcome you again.
Warm regards,
Eden Mobility
Knowledgeable
Knowledgeable, welcoming, warm and friendly. Jamie is a real asset to Grimsby branch.
29 November 2025
Unprompted review
Reply from Eden Mobility - Grimsby
Thank you so much for your kind words. We’re delighted to hear that Jamie has made such a positive impression. Knowledgeable, welcoming, and warm are exactly the qualities we value, and we’re proud to have Jamie as part of the Grimsby branch team.
Warm regards,
Eden Mobility
Jamie the manager of the shop isalways…
Jamie the manager of the shop is always helpful. He always looks at what is best for my needs.
18 November 2025
Unprompted review
Reply from Eden Mobility - Grimsby
Thank you for your kind words! We’re so pleased to hear that Jamie has been helpful and attentive to your needs. Providing the best possible support and guidance is exactly what we strive for, and it’s wonderful to know Jamie has made such a positive impact on your experience.
We’ll be sure to share your feedback with him — it will mean a lot.
Warm regards,
Eden Mobility
Professionall service from Jamie today
Professionall service from Jamie today. Wasn’t pushy. Gave me all the advice I asked for. Gave me time and patience to make up my decision. Thank you
7 November 2025
Unprompted review
Reply from Eden Mobility - Grimsby
Thank you so much for your lovely feedback! We're delighted to hear that Jamie provided such professional and thoughtful service. It's great to know you felt supported and never rushed — exactly the experience we aim to deliver. We'll be sure to pass your kind words along to Jamie! If you ever need anything else, we're here for you.
Warm regards,
Eden Mobility
Very friendly and knowledgeable service…
Very friendly and knowledgeable service in store and during delivery. I love my chair and it feels really robust.
6 October 2025
Unprompted review
Reply from Eden Mobility - Grimsby
Absolutely! We’re thrilled to know you’re enjoying your new chair and had such a great experience both in-store and during delivery. Your kind words mean a lot—thank you for taking the time to share them!
Warm regards,
Eden Mobility
Just what we needed
Excellent customer service from Jamie at the Grimsby store. Very friendly and welcoming. Understood exactly what my dad needed. Very happy customer (and daughter!).
22 October 2025
Unprompted review
Reply from Eden Mobility - Grimsby
Thank you so much for your lovely feedback! We're thrilled to hear that Jamie at our Grimsby store made such a positive impression. It’s wonderful to know your dad felt understood and supported — and that you both left happy! We'll be sure to pass your kind words along to Jamie
Warm regards,
Eden Mobility
Jamie & Christine at Grimsby branch…
Jamie & Christine at Grimsby branch Very informative.very friendly and helpful and organised a free home demonstration, definitely recommend them .
Albert
2 October 2025
Unprompted review
Reply from Eden Mobility - Grimsby
Thank you so much for your kind words! We're thrilled to hear that Jamie and Christine at our Grimsby branch provided such informative and friendly service. Organising a free home demonstration is just one of the ways we aim to make things easier and more personal. Your recommendation means a lot to us—we’ll be sure to pass on your lovely feedback to the team!
Warm regards,
Eden Mobility
I've used them for years and trust…
I've used them for years and trust them, never really had a problem.
14 August 2025
Unprompted review
Reply from Eden Mobility - Grimsby
Hi Julie,
Thank you for your continued trust and support over the years! We’re so pleased to hear you’ve consistently had a good experience with us. It means a lot to have loyal customers like you.
Warm regards,
Eden Mobility
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