Myself and my wife visited the Hartlepool shop yesterday and we were served by Dawn, Dawn helped us with what was needed and we had a try out on the two items we were in the shop to buy Dawn was helpf... See more
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I took my parents to the store to look at mobility scooters, the shop was closed for dinner, but dawn came to the door and opened the shop. She was so helpful, she went into detail with the models we... See more
Company replied
I went in to Hartlepool store and was greeted by dawn the managers explained I was new to this and was looking for a scooter on the mobility lease, Dawn put me at ease I was so nervous and felt so... See more
Company replied
Went into my local Eden Mobility Shop in Hartlepool to buy a lazy-boy chair on Saturday 15th February. I was helped by two very well turned out professional ladies. They were both very informative and... See more
Company replied
Company details
- #18 of 71 best companies in Mobility equipment supplier
Written by the company
We are the largest independent mobility retailer with 47 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
York Road 113, TS26 9DL, Hartlepool, England, United Kingdom
- 01429 808340
4.7
Excellent
47 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service, was served by dawn, very friendly
27 May 2026
Unprompted review
Reply from Eden Mobility - Hartlepool
Thank you for your kind feedback. We’re so pleased to hear you received great customer service from Dawn. It’s wonderful to know she was friendly and made your visit a positive experience.
We really appreciate you taking the time to share your comments, and we hope to welcome you back again soon.
Warm regards,
Eden Mobility
Myself and my wife visited the…
Myself and my wife visited the Hartlepool shop yesterday and we were served by Dawn, Dawn helped us with what was needed and we had a try out on the two items we were in the shop to buy Dawn was helpful and informative about the items we were buying that helped us make our minds up to buy, to her credit she helped get us a huge discount on the things we bought. 1st class service from Dawn thank you.
27 May 2026
Unprompted review
Reply from Eden Mobility - Hartlepool
Thank you for sharing your experience. We’re delighted to hear that you and your wife received such excellent service from Dawn during your visit to the Hartlepool shop. It’s wonderful to know she took the time to help you find exactly what you needed, allowed you to try out the items, and provided clear, helpful information that made your decision easier.
We’re especially pleased to hear she was able to secure a fantastic discount for you — a great example of her commitment to looking after customers.
Your kind words about her first‑class service mean a great deal. Thank you again for taking the time to leave this feedback. We hope to welcome you both again in the future.
Warm regards,
Eden Mobility
Dawn was helpful,knowledgeable and…
Dawn was helpful,knowledgeable and friendly
23 April 2026
Unprompted review
Reply from Eden Mobility - Hartlepool
Thank you for your kind words. I’m really glad to hear Dawn was helpful, knowledgeable, and friendly — she’ll be delighted to know her support made a difference.
Warm regards,
Eden Mobility
Supporting someone to shop
I supported a lady with learning disability to purchase a mobility scooter at the Hartlepool shop. Dawn was amazing, she was really knowledgeable about the products in the shop but above all she was helpful kind and respectful. Top class service
14 April 2026
Unprompted review
Reply from Eden Mobility - Hartlepool
Thank you for sharing this wonderful review. We’re so pleased to hear that your visit to our Hartlepool shop was such a positive experience. Dawn will be delighted to know that her knowledge, kindness and respectful approach made such a meaningful difference while supporting you and the lady you were assisting.
Providing thoughtful, top‑class service is something we take great pride in, and it’s lovely to see that reflected in your experience. We truly appreciate you taking the time to leave this feedback.
Warm regards,
Eden Mobility
Dawn in the Hartlepool store was very…
Dawn in the Hartlepool store was very helpful and informative in assisting myself and my wife find the correct scooter to assist with my wife’s mobility
The ease of placing our order was very good and. Would definitely recommend this store to others
30 March 2026
Unprompted review
Reply from Eden Mobility - Hartlepool
Dawn in the Hartlepool store was extremely helpful and informative in assisting my wife and me in finding the right scooter to support her mobility needs. The whole ordering process was very easy, and we’re really pleased with the service we received. We would definitely recommend this store to others.
Warm regards,
Eden Mobility
Excellent first class service from…
Excellent first class service from Dawn, lovely lady 👏 👍
27 March 2026
Unprompted review
Reply from Eden Mobility - Hartlepool
Thank you so much for your lovely review. We’re delighted to hear you received first‑class service from Dawn — she truly is a wonderful member of the team. Your kind words mean a lot to us, and we really appreciate you taking the time to share them.
Warm regards,
Eden Mobility
A Good Experience
Dawn is a very helpful member of your staff. Concentrated on my needs for a mobility scooter. Had all the necessary information and was very knowledgeable. A good experience. Placed an order appointment.
16 March 2026
Unprompted review
Reply from Eden Mobility - Hartlepool
Thank you for sharing your experience. We’re delighted to hear that Dawn provided such attentive and knowledgeable support while helping you choose a mobility scooter. It’s wonderful to know she focused on your needs and had all the information you required. We’re glad your visit was a positive one, and it’s great to hear you were able to book an order appointment. Your feedback means a lot to us.
Warm regards,
Eden Mobility
I took my parents to the store to look at mobility scooters
I took my parents to the store to look at mobility scooters, the shop was closed for dinner, but dawn came to the door and opened the shop. She was so helpful, she went into detail with the models we looked at and made us feel at ease. She made sure the scooter met my dads requirements. The scooter is being delivered soon, i have phoned dawn to make a change to the scooter and its been no problem. I would 100% recommend this shop, outstanding knowledge and cudtomer service.
24 February 2026
Unprompted review
Reply from Eden Mobility - Hartlepool
Thank you for sharing such a thoughtful and detailed review. It’s clear that your experience at the shop was exceptional from the moment Dawn opened the door for you, even during her lunch break. That kind of willingness to help already says a lot about the level of care you received.
Warm regards,
Eden Mobility
I went in to Hartlepool store and was…
I went in to Hartlepool store and was greeted by dawn the managers explained I was new to this and was looking for a scooter on the mobility lease,
Dawn put me at ease I was so nervous and felt so comfortable talking about my needs.
Dawn took me outside for a demo and she talked me through everything about the scooter and the day after the scooter was delivered what a amazing service I had from the start to finish she was so polite and professional she truly is a credit to Eden.
Thank you Dawn
2 February 2026
Unprompted review
Reply from Eden Mobility - Hartlepool
Thank you so much for sharing your experience. I’m delighted to hear that your visit to the Hartlepool store went so well. Dawn clearly made a real difference to your confidence and comfort, especially when you were feeling nervous.
It’s wonderful that she took the time to understand your needs, gave you a thorough demonstration, and supported you right through to delivery. That level of care and professionalism is exactly what great service looks like, and she’ll be thrilled to know how much it meant to you.
Dawn truly is a credit to Eden, and your kind words reflect that beautifully. Thank you for taking the time to share your appreciation.
Warm regards,
Eden Mobility
Reply from Eden Mobility - Hartlepool
Thank you so much for your kind words. We’re really glad to hear you had a great experience with our customer service — it means a lot to the team.
Warm regards,
Eden Mobility
Dawn was so helpful and she was lovely…
Dawn was so helpful and she was lovely and friendly made our experience so easy and thank you
5 February 2026
Unprompted review
Reply from Eden Mobility - Hartlepool
Thank you for your lovely feedback. We’re so pleased to hear that Dawn was helpful, friendly, and made everything feel easy for you. We’ll be sure to pass your kind words on to her. Thank you again for taking the time to share your experience.
Warm regards,
Eden Mobility
Dawn was very friendly and helpful
Dawn was very friendly and helpful. She answered all our questions most expertly. Nothing was too much trouble. She even remembered our previous visits. This prompted us to buy a mobility scooter.
22 January 2026
Unprompted review
Reply from Eden Mobility - Hartlepool
Thank you for taking the time to share such lovely feedback. We’re delighted to hear that Dawn made your experience so positive. Her friendly manner, expert knowledge, and genuine care for our customers are qualities we value greatly, and it’s wonderful to know they made a real difference during your visit.
We’re especially pleased that her support and attention to detail helped you feel confident in choosing a mobility scooter. Remembering returning customers is something Dawn takes pride in, and your kind words will mean a lot to her.
Thank you again for your trust and for choosing us. Your feedback is truly appreciated.
Warm regards,
Eden Mobility
Called in to enquire about folding…
Called in to enquire about folding mobility scooter as I didn't have any info about them.Spoke to manager Dawn and was immediately put at ease.HadOptions explained to me and soon found perfect scooter for my needs.First class service!!!
16 January 2026
Unprompted review
Reply from Eden Mobility - Hartlepool
Thank you so much for sharing your experience. It’s wonderful to hear that Dawn was able to put you at ease and guide you through all the options. Finding the perfect folding mobility scooter can feel overwhelming when you’re starting from scratch, so I’m glad the team made the process simple and stress‑free.
First‑class service is exactly what we aim for, and your feedback means a lot.
We really appreciate you taking the time to leave such a positive review.
Warm regards,
Eden Mobility
The staff in the shop were really…
The staff in the shop were really helpful and supportive they explained how it works really well and took me for a test drive with the scooter which led me to purchase one.
27 December 2025
Unprompted review
Reply from Eden Mobility - Hartlepool
Thank you for sharing your experience with us. We’re delighted to hear that our team were helpful and supportive, and that they took the time to explain everything clearly and give you a test drive. It’s great to know this helped you feel confident in choosing your scooter. We really appreciate your feedback.
Warm regards,
Eden Mobility
We are so lucky to have this shop in…
We are so lucky to have this shop in our town. Dawn was very knowledgeable and helpful and we were able to get everything we needed.
19 December 2025
Unprompted review
Reply from Eden Mobility - Hartlepool
Thank you for your wonderful review. We’re delighted to hear that you had such a positive experience and that Dawn was able to assist you so thoroughly. We’re grateful to be part of this community and appreciate your support.
Warm regards,
Eden Mobility
The assistant was perfect
The assistant was perfect, she was attentive and listened to what I needed and was very polite.
11 December 2025
Unprompted review
Reply from Eden Mobility - Hartlepool
Thank you for sharing such wonderful feedback! We’re thrilled to hear that the assistant was attentive, listened carefully to your needs, and treated you with politeness throughout. Providing thoughtful and supportive service is always our goal, and it’s great to know we met your expectations.
Warm regards,
Eden Mobility
Excellent service
The manager of the store ,Dawn was so helpful with her great product knowledge. She was so helpful and made sure the product was suited to my needs. She took her time to make sure I understood how to use the product and explained the after care services.
28 November 2025
Unprompted review
Reply from Eden Mobility - Hartlepool
Thank you for your thoughtful review. We’re delighted to hear that Dawn’s product knowledge, patience, and dedication made your experience so positive. We’re proud of the care she provides to ensure customers feel confident and supported, both during and after their purchase. Your feedback means a lot, and we look forward to welcoming you again.
Warm regards,
Eden Mobility
Fantastic
Dawn has been fantastic helping us as a family to get my dad out and about in he's electric wheelchair so much easier for us as a family, we brought not just said wheelchair but other stuff from Dawn and Eden in Hartlepool. Such great experience from Dawn on every visit we have had always very welcoming and Dawn remembered us. Dawn sat down with us for a while to help us find the right wheelchair and the right items to help us better with my dad and even my mam who now and then needs to us a walking stick for her arthritis in her knees. Thank you Dawn and Eden Mobility in helping us as a family to give me a peace of mind that my dad and mam will always be well looked after not just by Dawn but Eden and as a family we would like to say thank you Dawn.
10 November 2025
Unprompted review
Reply from Eden Mobility - Hartlepool
Thank you for sharing such a wonderful review. We’re delighted to hear how much Dawn has supported you and your family, taking the time to understand your dad’s and mam’s needs and helping you find the right wheelchair and walking aids. It’s fantastic to know her care and dedication have given you peace of mind. We’ll make sure Dawn knows how much her kindness and expertise mean to you—she’ll be thrilled to hear your appreciation.
Warm regards,
Eden Mobility
We spoke to Dawn Conroy
We spoke to Dawn Conroy, she was extremely welcoming when we walked in, she was friendly, nothing was a problem, Dawn answered our questions, and discussed in length all our options. Professional and efficient.
17 October 2025
Unprompted review
Reply from Eden Mobility - Hartlepool
Thank you for sharing such lovely feedback! We're so pleased to hear that Dawn made you feel welcome and took the time to walk through all your options with care and professionalism. Her friendly and efficient approach is exactly what we aim for, and we’ll be sure to pass on your kind words — they’ll mean a lot to her!
Warm regards,
Eden Mobility
Fantastic store and staff!
I have been to Eden mobility a few times over the past couple of years and each time I have spoken to Dawn. She is the most kind and helpful lady, she goes above and beyond and nothing is too much trouble for her. She is knowledgeable and professional alongside being friendly, inclusive and compassionate. She has helped me to find the correct mobility aids and has also looked online for me when items havent been in the store. I cant give her enough praise, she is a credit to the store and company. Thank you Dawn for all your help!
8 October 2025
Unprompted review
Reply from Eden Mobility - Hartlepool
Thank you so much for your wonderful feedback! 🌟 We're absolutely delighted to hear about your positive experiences at Eden Mobility and the exceptional service Dawn has provided. She truly embodies the values we strive for—kindness, professionalism, and genuine care for our customers. Your kind words mean the world to us and will certainly be shared with Dawn and the team. We're grateful for your continued support and look forward to welcoming you again soon!
Warm regards,
Eden Mobility
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