The staff were really lovely and helpful, answered all of our questions and made sure we were completely satisfied with everything. 10/10 experience
Company replied
Location
Switch locationCrossgates Shopping Centre, Unit 18, LS15 8ET Leeds, Cross Gates, GB
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See what reviewers are saying
Crossgates store was really helpful called in thursday afternoon lady in the shop was really helpful with mum helping her pick a walking stick. Excellent service and friendly thnk you
Company replied
Anita is one of the most helpful, friendly and lovely person I know. I have dealt with her numerous times over the years. Firstly to assist my late brother to purchase a mobility scooter, then a mobi... See more
Company replied
I came in with my elderly mother interested in purchasing a boot scooter to help with days out, from walking in Anita was very helpful and understanding in what we required. She was very knowledgeable... See more
Company replied
Company details
- #16 of 73 best companies in Mobility equipment supplier
Written by the company
We are the largest independent mobility retailer with 47 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
Crossgates Shopping Centre, Unit 18, LS15 8ET, Leeds, Cross Gates, United Kingdom
- 0113 8878 652
4.6
Excellent
22 reviews
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Replied to 98% of negative reviews
Typically replies within 1 week
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Great staff
The staff were really lovely and helpful, answered all of our questions and made sure we were completely satisfied with everything. 10/10 experience
6 July 2026
Unprompted review
Reply from Eden Mobility - Leeds
Thank you so much for your kind review. We truly appreciate you taking the time to share your experience with Eden Mobility. Your feedback means a lot to our team, and we're delighted to hear that you were pleased with the service you received. We look forward to helping you again in the future should you need us.
Kind regards,
The Eden Mobility Team
Reply from Eden Mobility - Leeds
Thank you for a lovely review.
Warm regards,
Eden Mobility
Crossgates store was really helpful…
Crossgates store was really helpful called in thursday afternoon lady in the shop was really helpful with mum helping her pick a walking stick. Excellent service and friendly thnk you
4 June 2026
Unprompted review
Reply from Eden Mobility - Leeds
Thank you so much for your lovely feedback. Our Crossgates store team will be delighted to hear this. We’re really pleased the lady in the shop was able to help your mum choose the right walking stick. Excellent service and a friendly experience is exactly what we aim for, so your kind words mean a lot. Thank you again for taking the time to share your experience.
Warm regards,
Eden Mobility
Excellent Mobility store
Anita is a very knowledgeable and nice lady to deal with. Good range of products in a bright and welcoming shop.
I would highly recommend a visit for all mobility needs.
5***** from me!
26 January 2026
Unprompted review
Reply from Eden Mobility - Leeds
Thank you so much for your wonderful feedback and the 5‑star rating!
We’re delighted to hear that you enjoyed your visit and that Anita was able to help — she’ll be thrilled to read your kind words.
It’s great to know you found our range of products and the atmosphere in the shop welcoming. We really appreciate your recommendation and look forward to helping you again in the future.
Warm regards,
Eden Mobility
Anita at Eden Mobility Crossgates
Anita at Eden mobility Crossgates is really pleasant and helpful. She recently went the extra mile to help my 95 year old mother and myself. I cannot recommend her highly enough.
Thank you so much.
Sue
23 January 2026
Unprompted review
Reply from Eden Mobility - Leeds
Thank you so much, Sue, for sharing such a thoughtful review. We’re delighted to hear how well Anita looked after you and your mother — going the extra mile is exactly the level of care we aim for, and she’ll be truly touched by your kind words.
Your recommendation means a great deal to us, and we’re grateful you took the time to share your experience.
Warm regards,
Eden Mobility
Care
Great customer service and attention to what my Dad needed to help him choose the best option for him to use and get around in and make his life much easier to cope with and safer too. The lady was very helpful with all that and friendly and knew just what was best for my Dad. So thankyou to her.
5 November 2025
Unprompted review
Reply from Eden Mobility - Leeds
That's such a heart warming message — thank you for sharing it
We're truly glad to hear your dad received the care and attention he deserved. It means a lot to know that our team member was able to guide him toward the best option and make a real difference in his daily life. We'll be sure to pass your kind words along to her — she’ll be thrilled to know how much her support meant to you both.
Wishing your dad continued comfort and safety — and thank you again for your thoughtful feedback!
Warm regards,
Eden Mobility
Eden Mobility Leeds went above & beyond
Dropped into the shop in Crossgates looking to buy a dual motor riser-recliner for my Mum. We (mum and I) were able to test multiple recliners and Mum found one she loved. Fortunately it was on sale. About a week later we received a call from Head Office. In the meantime we had found an exact chair, different brand for $350 cheaper with a 6 month warranty. I called Eden Mobility back, asked them to price-match and was very pleasantly surprised when they did. Of course Eden Mobility's warranty was a full 12-months and so I happily purchased Mum's recliner from them. The customer service from Anita in-store and Amy from the corporate office was exceptional and a huge kudos to Amy's manager for price-matching our purchase. Overall, the team of staff went above and beyond and Mum's new chair was delivered, installed and is a wonderful new addition to replace her former chair. A sincere and heartfelt thank you to all staff involved, including the wonderful delivery duo!
27 October 2025
Unprompted review
Reply from Eden Mobility - Leeds
That's such a lovely story—thank you for sharing it!
It sounds like Eden Mobility truly delivered a gold-standard experience from start to finish. From Anita's helpful in-store support to Amy's responsiveness at Head Office, and the generous price-match backed by a longer warranty, it's clear their team genuinely cares about their customers. And how wonderful that your mum found a chair she loves—comfort and peace of mind all in one package!
Big kudos to Eden Mobility for going above and beyond, and to you for advocating so thoughtfully on your mum’s behalf. Wishing her many cozy, relaxing moments in her new recliner!
Warm regards,
Eden Mobility
Best customer service
I needed a mobility scooter as my mobility is poor now. I knew there was nowhere else I would go as the lovely Anita looked after my mother so well until she passed away in 2019. I wasn't disappointed. Anita is an asset to Eden mobility.
21 October 2025
Unprompted review
Reply from Eden Mobility - Leeds
That’s such a heartfelt message — thank you for sharing it. It’s clear how much Anita’s care and compassion meant to both you and your mother. Choosing Eden Mobility again speaks volumes, and it’s wonderful to hear that Anita continues to provide the same exceptional support. She truly sounds like a gem, and I’m sure your words will mean the world to her and the team.
Warm regards,
Eden Mobility
Mobility scooter for my 90 year old mum…
Took my mum who's nearly 90 years old from Harrogate to the shop in Crossgates Leeds to be greeted by Anita, who made us feel welcome. Nothing was to much trouble, went through the pre assessment with my mum to establish she could accommodate her needs. She then
went through the options available. She then let my mum sit on a variety of mobility scooters that were available to her needs. Adjusting the seat and steering column. When mum was happy with her choice, she then assisted mum to try out the scooter for a trial run. Mum did have concerns about the seat, Anita then explained that it could be upgraded showed her the captain seat. And allowed her to sit on another scooter, which mum agreed was more comfy. On the back of the experience a purchase was made. All in all Anita was professional friendly listened to my mums concerns, was very patience with her, offering advice, and we felt there was no sales pitch. Would definitely recommend her, and will definitely go back if we need anything else to help mum. Thank you Anita xx
23 October 2025
Unprompted review
Reply from Eden Mobility - Leeds
Thank you so much for sharing this lovely story. It’s clear Anita went above and beyond to make your mum feel comfortable, respected, and truly cared for. Her patience, professionalism, and genuine kindness shine through every step of your visit. It’s rare to find someone who listens so attentively and tailors the experience with such thoughtfulness. Your mum deserved nothing less, and it sounds like Anita delivered in every way. Huge thanks to her for making such a difference—and how wonderful that your mum found the perfect scooter! Wishing you both many happy outings ahead.
Warm regards,
Eden Mobility
Anita is one of the most helpful
Anita is one of the most helpful, friendly and lovely person I know. I have dealt with her numerous times over the years. Firstly to assist my late brother to purchase a mobility scooter, then a mobility scooter for myself. More recently to assist myself in purchasing a rollator. She goes over and beyond to help you. Thank you Anita
3 October 2025
Unprompted review
Reply from Eden Mobility - Leeds
Thank you so much for your heartfelt message. It means the world to us to hear how consistently supportive and kind Anita has been over the years. Her dedication to going above and beyond truly reflects the values we hold dear, and we’re honoured to have played a part in supporting both you and your late brother. We’ll be sure to pass on your lovely words to Anita—she’ll be deeply touched.
Warm regards,
Eden Mobility
Served by Anita,who was very helpful…
Served by Anita,who was very helpful and knowledgeable,she went through everything we needed to know.took it for a test ride and when I got back,she suggested lifting the seat she got her tools and adjusted it and the arm rests as well very helpful and happy to help.would definitely recommend going to see anita.thank you very much.
23 September 2025
Unprompted review
Reply from Eden Mobility - Leeds
Hi Janet,
Thank you so much for your detailed and kind review! We’re thrilled to hear Anita provided such helpful and knowledgeable service. It’s great to know she went the extra mile to make sure everything was just right for you. We really appreciate your recommendation and look forward to welcoming you again!
Warm regards,
Eden Mobility
I came in with my elderly mother…
I came in with my elderly mother interested in purchasing a boot scooter to help with days out, from walking in Anita was very helpful and understanding in what we required. She was very knowledgeable on all the products available and we left totally satisfied in the knowledge we were doing the right thing. We bought an amazing 4mph boot scooter from Anita and it's given my mother so much more freedom and we can spend much needed quality time with her on family outings. I couldn't thank Anita enough.
2 June 2025
Unprompted review
Reply from Eden Mobility - Leeds
Hi Charlotte-louise,
Thank you for your lovely feedback. We’re so pleased Anita could help you and your mother find the perfect scooter. It’s wonderful to hear it’s made such a positive difference for your family outings. If you need anything else, we’re always here to help!
Best wishes,
The Eden Mobility Team
Great service
18 September 2025
Unprompted review
Reply from Eden Mobility - Leeds
Hi There,
Thanks for your review, we hope to see you again.
Best regards
The Eden Mobility Team
Called in today…
Called in today for first look and some initial advice. Anita was well informed, easy to chat with and, importantly for me, not pushy. Takes time to make a decision so will need to visit again.
17 September 2025
Unprompted review
Reply from Eden Mobility - Leeds
Hi John,
Thank you for your kind words. We’re glad Anita was able to help and that you felt comfortable during your visit. Take all the time you need, there’s no rush. We look forward to seeing you again!
Best regards,
The Eden Mobility Team
Called in to enquire about scooters sts
Called in to enquire about scooters staff very knowledgeable and helpful.
9 May 2025
Unprompted review
The ladies
The ladies, Anita and Carol, were very helpful and knowledgeable. They took care and time to demonstrate the different wheelchairs and arranged a trial drive with an electric model ! Many thanks.
26 April 2025
Unprompted review
Reply from Eden Mobility - Leeds
Thank you for your feedback Carol, Anita and Carol are always keen to share their knowledge of our wheelchair range and point out all the features. We look forward to your next visit!
Kind regards,
Eden Mobility
Anita was very kind and helped fix my…
Anita was very kind and helped fix my clients arm piece back on their wheelchair that had popped off and didnt charge.
24 April 2025
Unprompted review
Reply from Eden Mobility - Leeds
Thank you for leaving us a review, we're glad our team has been able to help you out today.
Kind regards,
Eden Mobility
Mobility Chairs & Sofa
Anita was very good at explaining our options and which sofa best fit our needs.
8 April 2025
Unprompted review
Reply from Eden Mobility - Leeds
Thank you for your feedback, Anita is amazing at helping you find the right product for you that meets all your requirements.
Kind regards,
Eden Mobility
After visting the Leeds store
After visting the Leeds store, 2 wonderful ladies who work there, Anita and Carol where very helpful and knowledgeable on Anita's recommendation I went home with a receipt for aIgnite scooter. When delivered Went to store and Anita set it for me, showed me how to connect my phone. Etc... Great service from the store.
4 April 2025
Unprompted review
Reply from Eden Mobility - Leeds
Thank you for the feedback! We're glad our team has been very helpful and have been able to share their knowledge with you. We hope you enjoy your new scooter!
Kind regards,
Eden Mobility
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