Father in law just had a pacemaker fitted. Called in for advise re a scooter. Carol listened to his condition and circumstances in which he would use one, including the local terrain. No hard sell tar... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Writing on behalf of my grandma Sheila as she doesn't have access to online. She said she went into the mansfield store and was greeted by Paul Wilson. He was very friendly and professional and helped... See more
Company replied
Been to eden in Mansfield we was made welcome by Paul. He showed my mum fold up mobility scooters which would be suitable for her. Paul was very professional very caring They have a variety of mobi... See more
Company replied
We visited Eden Mobility on Saturday 13th June to look at appropriate scooters for my husband. We spoke to a lovely youngish gentleman called Paul, he was extremely polite and very helpful. He clearly... See more
Company replied
Company details
- #17 of 72 best companies in Mobility equipment supplier
Written by the company
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
Market Place 23A, NG18 1HZ, Mansfield, England, United Kingdom
- 01623 700 248
4.9
Excellent
149 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Paul Wilson
Paul Wilson, very friendly and helpful thank you very much for all your help 😀
13 February 2026
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you so much for your kind words. Paul Wilson will be delighted to know his friendly and helpful service made such a difference. We really appreciate your feedback and your thanks.
Warm regards,
Eden Mobility
Just bought a new mobility scooter from…
Just bought a new mobility scooter from mansfield massive thank you to Paul he was very good made us laugh on a horrible day he's brilliant thank you barb and pete
13 February 2026
Unprompted review
Reply from Eden Mobility - Mansfield
Huge congratulations on the new mobility scooter! So glad Paul took great care of you — he always knows how to brighten even the roughest day. Enjoy the new wheels, Barb and Pete, and thank you for choosing Mansfield.
Warm regards,
Eden Mobility
Electric chairs
Went into shop. Showed us the chairs and was very knowledgeable about electric arm chairs he had for sail.
12 February 2026
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you for your feedback. We’re pleased to hear that our team was able to guide you through the range of electric armchairs and provide knowledgeable support during your visit. We appreciate you taking the time to share your experience.
Warm regards,
Eden Mobility
Went into the shop today for some…
Went into the shop today for some advice. Paul was very polite and helpful
11 February 2026
Unprompted review
Reply from Eden Mobility - Mansfield
Thanks so much for taking the time to leave this review. I’m really glad to hear Paul was polite and helpful during your visit today. We appreciate your feedback and hope to see you again soon.
Warm regards,
Eden Mobility
Paul was very friendly and helpful
Paul was very friendly and helpful. We would recommend :)
10 February 2026
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you for your lovely feedback. We’re delighted to hear Paul was friendly and helpful, and we really appreciate your recommendation.
Warm regards,
Eden Mobility
Walking stick purchase
We bought a walking stick and were served by Paul Wilson. We have been helped by Paul before and he is a friendly, knowledgeable member of staff. He demonstrates everything we have bought and is very reassuring to my 91 year old mum . He is a credit to your organisation.
5 February 2026
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you so much for your lovely feedback. We’re delighted to hear that Paul has been able to support you and your mum so well. His friendly manner, clear demonstrations, and reassuring approach make a real difference, and it’s wonderful to know he’s consistently provided such great service. He truly is a credit to the team. Thank you again for sharing your experience.
Warm regards,
Eden Mobility
Thank you Paul
Paul Wilson was very helpful and gave me good advice about the item I wanted to buy.
3 February 2026
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you so much for your kind words. I’m really glad to hear that Paul Wilson was able to help and give you the advice you needed. We appreciate you taking the time to share your experience.
Warm regards,
Eden Mobility
Excellent advise
Had some very good advise today from Lisa. She was fantastic, very knowledgeable and took her time to explain. Shopping for a mobility scooter and didn't feel rushed at all was in shop about 2 hours test riding several scooters- didn't feel pressured at all to buy, but will be buying from them as felt confident in this shop and advisor Lisa
2 February 2026
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you for sharing such a thoughtful review. It’s wonderful to hear that Lisa took the time to guide you through the options and made the experience relaxed and informative. We’re delighted you felt comfortable test‑riding different scooters and never felt rushed or pressured. Your confidence in both Lisa and the store means a great deal to us, and we look forward to welcoming you back when you’re ready.
Warm regards,
Eden Mobility
Visited store for information
I visited store for my mum and see what is in there for what she needs
Paul is great and very helpful will definitely be back to purchase everything
:)
17 January 2026
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you for sharing your experience. We’re so pleased to hear that Paul was able to help you find the right options for your mum. It’s wonderful that you felt supported during your visit, and we truly appreciate your intention to return. If you need any further guidance when you come back, we’ll be ready to help.
Warm regards,
Eden Mobility
We called at Eden Mobility in Mansfield
We called at Eden Mobility in Mansfield and was served by Paul Wilson who was very helpful. He made our experience visiting the shop for a walker very pleasant.
My name is Mrs Shaw
27 January 2026
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you, Mrs Shaw, for taking the time to share your experience. We’re so pleased to hear that Paul Wilson made your visit enjoyable and provided the helpful support you needed while choosing a walker. Your kind words mean a great deal to us, and we’re always here should you need any further assistance.
Warm regards,
Eden Mobility
Paul was very helpful and did not put…
Paul was very helpful and did not put any pressure on me to buy anything that I didn’t need and allowed me to make my own choices based on his advice
30 January 2026
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you for taking the time to share your experience. It’s wonderful to hear that Paul was so helpful and supportive throughout your visit. He prides himself on offering clear, honest advice without any pressure, and it’s great to know you felt able to make your own choices with confidence. We really appreciate your feedback.
Warm regards,
Eden Mobility
Paul Wilson was very helpful when I…
Paul Wilson was very helpful when I went into the store the other day. A very helpful member of staff 😁😁
8 January 2026
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you so much for your lovely review! We’re really glad to hear Paul was able to help during your visit. He’ll be delighted to know his support made such a positive impression.
Warm regards,
Eden Mobility
Well had a good chat with Paul Wilson…
Well had a good chat with Paul Wilson ,he certainly knows what he’s doing, we came for a recliner chair and after a chat we brought one , very happy with the purchase very nice guy 😁
29 January 2026
Unprompted review
Reply from Eden Mobility - Mansfield
“Thank you for sharing your experience! We’re delighted to hear Paul was able to guide you so well and help you find the perfect recliner. It’s great to know you’re happy with your purchase — Paul will be thrilled to hear your kind words. Enjoy your new chair!
Warm regards,
Eden Mobility
Paul was very welcoming
Paul was very welcoming, helpful, friendly pleasant. We’ve just braught a bed off him and he explained everything very well and made sure I knew what was happening and going to happen. Very understanding :)
26 January 2026
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you so much for sharing your experience. It’s wonderful to hear that Paul made you feel welcome and supported throughout your visit. We’re glad he could guide you clearly through everything and ensure you felt confident about your new bed.
Your kind words mean a lot, and we’re delighted you had such a positive experience. If you need anything at all, we’re always here to help.
Warm regards,
Eden Mobility
Great service helpful and friendly
Great service helpful and friendly
29 November 2025
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you for your kind feedback. We’re pleased to hear you found our service helpful and friendly. Your support is truly appreciated.
Warm regards,
Eden Mobility
Scooter experience
I would just like to say that we had excellent 5 star customer service From Paul Wilson Mansfield branch, helping my dad out regarding his first mobility scooter. Very friendly & knowledgeable, went above & beyond my dad was happy.
Thank you.
Julie Winter
9 December 2025
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you so much for your wonderful feedback! We’re delighted to hear that Paul at our Mansfield branch provided such excellent 5‑star service and went above and beyond to help your dad with his first mobility scooter. It’s great to know he was happy with the experience. We’ll be sure to pass your kind words on to Paul – he’ll be thrilled!
Warm regards,
Eden Mobility
Fantastic service when we went to the…
Fantastic service when we went to the Mansfield branch today. Paul was very helpful and knowledgeable without being pushy.
29 November 2025
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you for sharing your experience at our Mansfield branch. We’re delighted to hear that Paul provided such helpful and knowledgeable service while making you feel comfortable and never pressured. We’ll be sure to pass along your kind words to him—it’s wonderful to know he made your visit so positive.
Warm regards,
Eden Mobility
Visited yesterday served by Paul Wilson…
Visited yesterday served by Paul Wilson absolutely brilliant had a laugh top bloke made my day
11 November 2025
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you for sharing your experience! We’re so pleased to hear that Paul Wilson made your visit such an enjoyable one. It’s great to know he was not only helpful but also brought some laughter to your day. We’ll be sure to pass along your kind words — feedback like this means a lot to our team.
Warm regards,
Eden Mobility
Brilliant service
Had fantastic service today from Paul Wilson in your Mansfield store, he was very helpful and nothing too much trouble he even made us laugh, will definitely be going back and would highly recommend, thank you
8 November 2025
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you so much for sharing your experience! We’re delighted to hear that Paul made your visit to our Mansfield store so enjoyable. It’s great to know he was helpful, went the extra mile, and even brought some laughter to your day. We’ll be sure to pass on your kind words to him. We look forward to welcoming you back again soon!
Warm regards,
Eden Mobility
renewal
I went in to the shop with me dad about his renewal on his scooter and Paul Wilson was very happy to help and helped me to understand everything that was spoken about.
6 November 2025
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you for sharing your experience! We're so pleased to hear that Paul Wilson was able to assist both you and your dad with the scooter renewal. It's great to know he made everything clear and approachable — that's exactly the kind of support we aim to provide. We'll be sure to pass along your kind words to Paul!
Warm regards,
Eden Mobility
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.