KOWe would like to thank Sarah at Scunthorpe mobility centre for helping us to select the right scooter for us very friendly and informative with all the details of the model no pressure but extremel... See more
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Diane who served me on Saturday afternoon when she was due to close shop was v good with me & my husband she was patient & understanding to our needs she didn’t seem as if she was fobbing us off like... See more
Company replied
Visited the Scunthorpe Store to purchase a power wheelchair. Diane was very patient and showed us various models which I was able to test. I decided on one which we thought was best for me and ordere... See more
Company replied
Nick was great I needed a reclining chair for the same day and I was no more than 20 minutes in the store he disassembled it packed Into my car with the help of another staff member. Great job
Company replied
Company details
- #16 of 73 best companies in Mobility equipment supplier
Written by the company
We are the largest independent mobility retailer with 47 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
Brigg Road Unit 2, DN15 6TZ, Scunthorpe, England, United Kingdom
- 01724 700 209
4.6
Excellent
77 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We would like to thank Sarah at…
KOWe would like to thank Sarah at Scunthorpe mobility centre for helping us to select the right scooter for us very friendly and informative with all the details of the model no pressure but extremely helpful
Thank you Mick and Margaret Fletcher
17 July 2026
Unprompted review
Reply from Eden Mobility - Scunthorpe
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future. Sarah will be thrilled.
Kind regards,
The Eden Mobility Team
We've been into eden mobility today and…
We've been into eden mobility today and met mick Draley? He was very kind and patient with us and very helpful
15 July 2026
Unprompted review
Reply from Eden Mobility - Scunthorpe
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Nick was great I needed a reclining…
Nick was great I needed a reclining chair for the same day and I was no more than 20 minutes in the store he disassembled it packed Into my car with the help of another staff member. Great job
13 July 2026
Unprompted review
Reply from Eden Mobility - Scunthorpe
Thank you for taking the time to leave us such a lovely review. We really appreciate your kind words and are delighted to hear that you had a positive experience with Eden Mobility. Your feedback means a great deal to our team, and we look forward to helping you again in the future. Thank you for choosing Eden Mobility.
Perfect sales assistant
Diane who served me on Saturday afternoon when she was due to close shop was v good with me & my husband she was patient & understanding to our needs she didn’t seem as if she was fobbing us off like some sales assistants do she explained everything we needed to know about the scooter we purchased
In all she was a v friendly sales assistant v knowledgable kind patient & helpful
11 July 2026
Unprompted review
Reply from Eden Mobility - Scunthorpe
Thank you for taking the time to leave us such a lovely review. We really appreciate your kind words and are delighted to hear that you had a positive experience with Eden Mobility. Your feedback means a great deal to our team, and we look forward to helping you again in the future. Thank you for choosing Eden Mobility.
Purchase of a power wheelchair
Visited the Scunthorpe Store to purchase a power wheelchair. Diane was very patient and showed us various models which I was able to test. I decided on one which we thought was best for me and ordered it on the day. Unfortunately there is a little waiting time but hopefully worth waiting for.
11 July 2026
Unprompted review
Reply from Eden Mobility - Scunthorpe
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Shantell who works in your Leicester…
Shantell who works in your Leicester store is amazing most polite and caring person to know she is amazing on how she talks to the customers and treats them keep up Ur amazing work shantell
1 July 2026
Unprompted review
Reply from Eden Mobility - Scunthorpe
Thank you so much for your lovely review. We're delighted to hear about your positive experience with Eden Mobility.
Reviews like yours mean a great deal to us and our staff, who work hard every day to provide the best possible service and support. Your kind words will be shared with the team and are truly appreciated.
Thank you for choosing Eden Mobility. We look forward to helping you again in the future.
Best wishes,
The Eden Mobility Team
spoke to diane,and she was very…
spoke to diane,and she was very helpful.it was a very pleasant hour spent with her.
3 June 2026
Unprompted review
Reply from Eden Mobility - Scunthorpe
Thank you so much for taking the time to leave such a lovely review. We truly appreciate your feedback—it means a great deal to Eden and every member of our team. We’re really pleased you had a positive experience, and your kind words will be shared with the staff. We look forward to welcoming you again soon.
Warm regards,
Eden Mobility
Diane at the scunthorpe branch was so…
Diane at the scunthorpe branch was so helpful as to my wifes needs, very informative and we came away confident about our purchase.
26 June 2026
Unprompted review
Reply from Eden Mobility - Scunthorpe
Thank you so much for taking the time to leave such a lovely review. We truly appreciate your feedback—it means a great deal to Eden and every member of our team. We’re really pleased you had a positive experience, and your kind words will be shared with the staff. We look forward to welcoming you again soon.
Warm regards,
Eden Mobility
Amanda was very helpful and sympathetic…
Amanda was very helpful and sympathetic and gave very good advice.
10 June 2026
Unprompted review
Reply from Eden Mobility - Scunthorpe
Thank you for your kind feedback! We’re so pleased to hear that Amanda was helpful, understanding, and able to provide you with clear and supportive advice.
We’ll be sure to pass your lovely comments on to her—it will mean a great deal. If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Warm regards,
Eden Mobility
I would just like to say how extremely…
I would just like to say how extremely satisfied I have been with Eden Mobility. They not only met my expectations but exceeded them in every department which in today's climate is very rare. Mathew White was very helpful, courteous and professional and John who delivered the Mobility scooter was very knowledgeable, friendly and again so professional. Thank you Eden for an exemplary service.
13 June 2026
Unprompted review
Reply from Eden Mobility - Scunthorpe
Thank you so much for your kind words and for taking the time to share your experience with Eden Mobility. We’re absolutely delighted to hear that we exceeded your expectations—it truly means a great deal, especially in today’s environment.
I’ll be sure to pass on your lovely feedback to Mathew and John; they will be thrilled to know their helpful, courteous, and professional service made such a positive impression.
Providing exemplary service is what we strive for, and it’s wonderful to know we delivered that for you. If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Many thanks again for your recommendation and support.
Warm regards,
Eden Mobility
Customer service was brilliant
Customer service was brilliant, got the product we needed in a very quick time and diana the worker was able to lower the price for us for the product we needed .
6 June 2026
Unprompted review
Reply from Eden Mobility - Scunthorpe
Thank you for your wonderful feedback! We’re delighted to hear you received brilliant customer service and that Diana was able to assist you quickly and help with the price. We’ll be sure to pass on your kind words to her. We really appreciate your support and hope to see you again soon.
Warm regards,
Eden Mobility
A big THANK YOU to Nick Davey from Eden…
A big THANK YOU to Nick Davey from Eden Mobility, for his time, his patience and all his research and dedication. He was understanding and throrough and tried his very best. Which was very much appreciated to a person who was buying her first mobility scooter. I am very pleased with my purchase.
28 May 2026
Unprompted review
Reply from Eden Mobility - Scunthorpe
Thank you so much for your wonderful feedback. We’re delighted to hear how well Nick Davey looked after you. His time, patience, and dedication clearly made a real difference, and it’s great to know he took such care in researching and explaining everything to support you with your first mobility scooter purchase.
Your kind words about his understanding and thorough approach mean a great deal, and he’ll be thrilled to know how much you appreciated his efforts. We’re also very pleased to hear that you’re happy with your new scooter.
Thank you again for sharing your experience — we’re always here if you need anything in the future.
Warm regards,
Eden Mobility
Advice without pressure
Amanda was very helpful choosing which rollator would be best suited for my wife, offering guidance without any pressure to purchase one. After thinking it over for a couple days we chose a carbon one. The price online was cheaper than the shop price (website had not been updated) but Amanda price matched the online price.
27 April 2026
Unprompted review
Reply from Eden Mobility - Scunthorpe
Thank you for sharing your experience with us. We’re so pleased to hear that Amanda was able to guide you through the different rollator options and help you find the one best suited for your wife, all without any pressure. It’s great to know that after taking time to consider your choice, you returned for the carbon model. We’re also glad Amanda could match the online price for you — ensuring you received the best value is important to us.
We truly appreciate your feedback and hope the rollator makes a real difference day‑to‑day.
Warm regards,
Eden Mobility
Appalling
Appalling! My partner has used this company through PIP motability for a mobility scooter for the past 3 years. Without the scooter she has no independence and can't leave the house. Repeated brake downs of the scooter and Eden take weeks to come and fix the issue. This last time the scooter stopped working Eden were called, a few weeks later sent an engineer who stated they needed to order parts to fix the issue, so again waited weeks for the parts to be ordered. When they finally arrived to fix the issue 8 weeks later, the engineer opened the box with the parts only to realise the part wasn't in the box. Total incompetence which has severely affected her mental health. Eden should be ashamed of themselves. Not fit for purpose! AVOID AT ALL COSTS!
24 April 2026
Unprompted review
Reply from Eden Mobility - Scunthorpe
Thank you for your feedback , we have reached out for you to send us your contact details.
Warm regards,
Eden Mobility
Excellent service and advice
Excellent service and advice from Amanda. Ended up with the perfect product for my mother.
17 April 2026
Unprompted review
Reply from Eden Mobility - Scunthorpe
Thank you for your kind feedback. We’re delighted to hear that Amanda was able to provide excellent service and help you find the perfect product for your mother. We truly appreciate you taking the time to share your experience and are always here if you need anything else.
Warm regards,
Eden Mobility
Good selection and friendly
Everything is layed out usefully. Robert and Sarah were friendly and informative. Checked out their selection of wheel chairs and opted for the best for us.
16 April 2026
Unprompted review
Reply from Eden Mobility - Scunthorpe
Thank you for taking the time to share your experience. We’re so pleased to hear that you found everything laid out clearly and that Robert and Sarah were both friendly and informative during your visit. It’s great to know you were able to explore the wheelchair options and choose the one that suited you best. We truly appreciate your feedback and are always here if you need anything else.
Warm regards,
Eden Mobility
Excellent and friendly customer service
Having used Eden in scunthorpe on a couple of occasions I wanted to thank the team especially Diane
The team there are very helpful and friendly well informed and understanding
I visited with my father and needs to find equipment to ease his transition into his late years Diane helped with no fuss and helped guide us through his requirements
Thank you so much !!!!!
10 April 2026
Unprompted review
Reply from Eden Mobility - Scunthorpe
Thank you so much for sharing your experience. We’re delighted to hear that Diane and the Scunthorpe team were able to support you and your father with such understanding and care. Helping customers find the right equipment for life’s later stages is something we take great pride in, and it’s wonderful to know Diane made the process smooth and reassuring. Your kind words mean a lot to the whole team.
Warm regards,
Eden Mobility
Sarah couldn't have been more helpful
Sarah couldn't have been more helpful. She guided us through the options and answered all our questions clearly and fully. Her cheerful attitude on a quiet and grey Bank holiday Monday did her great credit. Well done!
John and Lynn
6 April 2026
Unprompted review
Reply from Eden Mobility - Scunthorpe
Thank you, John and Lynn, for taking the time to share such lovely feedback. We’re delighted to hear that Sarah was able to guide you through all the options clearly and helpfully. Her cheerful attitude — especially on a quiet, grey Bank Holiday — truly reflects her commitment to great customer care.
We’re so pleased she made your visit a positive one. Well done to Sarah, and thank you both for choosing us.
Warm regards,
Eden Mobility
Found the walking stick that l was…
Found the walking stick that l was looking for and Diane was helpful and polite and friendly everything in the store was displayed well
4 April 2026
Unprompted review
Reply from Eden Mobility - Scunthorpe
Thank you for your lovely review. We’re so pleased you found the walking stick you were looking for, and it’s wonderful to hear that Diane was helpful, polite, and friendly throughout your visit. We’re also glad you found the store well presented. Your feedback means a lot to us.
Warm regards,
Eden Mobility
Very efficient service
We were looking for a newer mobility scooter for my wife’s uncle. Online we saw the ideal scooter but it was in Stockport and we are in Scunthorpe. Diane arranged everything and we bought it before seeing it as it looked brand new. Very efficient service which I would highly recommend.
27 March 2026
Unprompted review
Reply from Eden Mobility - Scunthorpe
Thank you so much for sharing your experience. We’re delighted to hear that Diane was able to arrange everything so smoothly for you, especially with the scooter being all the way in Stockport. It’s wonderful to know it arrived just as expected and looking brand new. We really appreciate your recommendation — efficient, helpful service is exactly what we aim for.
Warm regards,
Eden Mobility
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