We have just been for a look and Wendy was very accommodating and more than willing to help us find what we needed . She pulled out different scooters to try and even let us have a turn to make sure i... See more
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Very helpful and polite with mother in law. Very good choice of scooters and gives good advice. Will recommend them to people.
Company replied
Gaby and Micah were fantastic at delivering the right information in a polite manor and lighthearted manor. Just the approach you need. We need more people like these guys working with us lot in chair... See more
Company replied
Visited Eden in Wakefield and were very pleased that we did. Warm welcome by Wendy who was very helpful and knowledgeable about our purchase. I’d say she went the extra mile which is something that’s... See more
Company replied
Company details
- #17 of 72 best companies in Mobility equipment supplier
Written by the company
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
Westgate 25a, WF1 1JZ, Wakefield, England, United Kingdom
- 01924 566 439
4.8
Excellent
91 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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What an amazing customer experience…
What an amazing customer experience myself and my husband had today at the Wakefield Branch with the two wonderful ladies Wendy and Jill. Wendy you was amazing showing empathy and going the extra mile to demonstrate the chairs to my husband, we purchased two chairs one for holiday and one for everyday use because of your knowledge, empathy professionalism and we cant thank you enough Jill you was a brilliant co pilot :)
Definitely recommend this unique company who do stand out from the croud.
11 February 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you so much for sharing your amazing experience at our Wakefield branch. We’re delighted to hear that Wendy and Jill took such great care of you both. Wendy’s empathy, professionalism, and dedication truly shine, and it’s wonderful to know her knowledge helped you choose the perfect chairs. Jill will be thrilled to hear she made a brilliant co‑pilot too. We’re incredibly grateful for your recommendation and so pleased we could make your visit a positive one.
Warm regards,
Eden Mobility
Very welcome when walked into the shop…
Very welcome when walked into the shop , Wendy was welcoming and so lovely
6 February 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you so much! It was lovely having you in the shop, and I’m really glad Wendy made you feel so welcome.
Warm regards,
Eden Mobility
The ladie helped with everything i…
The ladie helped with everything i needed really good service 9
4 February 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you for your lovely feedback. I’m really glad to hear our team member was able to help with everything you needed. We appreciate you taking the time to share your experience.
Warm regards,
Eden Mobility
Wendy was very helpful
Wendy was very helpful, knowledgeable and honest.
3 February 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you for your feedback. It’s wonderful to hear that Wendy’s knowledge, honesty, and helpful approach made such a positive impression. We’re grateful you took the time to share your experience and we’re always here if you need anything further.
Warm regards,
Eden Mobility
Wendy has done a great deal and happy…
Wendy has done a great deal and happy with the powered wheelchair.
Nitron she looked after me very well
2 February 2026
Unprompted review
Reply from Eden Mobility - Wakefield
reply to Thank you for sharing your lovely feedback. It’s wonderful to hear that Wendy has done so much to support you and that you’re happy with your Nitron powered wheelchair. Knowing that she looked after you so well will mean a great deal to her and the team.
Warm regards,
Eden Mobility
Wendy from Eden mobility Wakefield was…
Wendy from Eden mobility Wakefield was excellent and helped me buy a bath seat,I have arthritis and could not get into a bath,Wendy showed me how it worked ,and it was a good price.
3 January 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you for sharing your experience. It’s wonderful to hear that Wendy at Eden Mobility Wakefield was so helpful and made such a difference for you. Knowing she took the time to show you how the bath seat works and helped you find something affordable will mean a great deal to her. We’re so glad it’s making bathing easier and more comfortable for you.
Warm regards,
Eden Mobility
The perfect fit!
We initially went in with a scooter in mind that my husband had seen the previous day. It wasn't best suited for my needs, luckily, Wendy was on hand with all the knowledge, she made me feel really comfortable and helped me find one that was great for my needs & at an incredible price.
The building in general is laid out perfectly, you can freely move around the shop, it was at a comfortable temperature, and really clean.
I won't need another scooter for a while now, but I would definitely be recommending to family.
28 January 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you so much for sharing your experience. It’s wonderful to hear that Wendy was able to guide you to the perfect scooter and make you feel so comfortable throughout the process. We’re also delighted that you found the store layout, cleanliness, and atmosphere just right — we put a lot of care into creating a welcoming space.
We really appreciate your recommendation to family. Enjoy your new scooter, and if you ever need anything in the future, we’ll be here to help.
Warm regards,
Eden Mobility
Mobility purchase
I went to the Wakefield branch to purchase a mobility scooter.
My wife and I were warmly greeted by Gill Hudson.
She was very knowledgeable, and guided us through the choice and purchase process.
We felt very at ease, and it was a Lovely experience.
9 January 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you so much for sharing your experience. We’re delighted to hear that your visit to the Wakefield branch went so smoothly. It’s wonderful that Gill Hudson made you and your wife feel so welcome and supported throughout the process.
Choosing a mobility scooter is an important decision, and we’re glad Gill’s knowledge and guidance helped you feel comfortable and confident. We truly appreciate your kind words and are thrilled that it was such a positive experience for you both.
Warm regards,
Eden Mobility
Wendy was very knowledgeable and…
Wendy was very knowledgeable and reassuring when describing the items I was interested in. There was no pressure and she was easy to talk to and seemed to know about the temporary disability I face. I highly recommend her for advice about all aspects of disability in relation to the products she sells. I did not know I qualified for VAT free products until she told me. Thank you Wendy for making a difficult prospect much easier.
5 December 2025
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you so much for sharing this thoughtful feedback. We’re delighted to hear that Wendy’s knowledge and reassuring approach made such a difference to your experience. It’s wonderful that she was able to guide you through the products with no pressure, offer advice tailored to your temporary disability, and even help you discover your VAT-free eligibility. We’ll be sure to pass on your kind words — she’ll be thrilled to know she made the process easier for you.
Warm regards,
Eden Mobility
Brilliant products
Brilliant products, and excellent staff member Wendy at the Wakefield Branch.
4 December 2025
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you so much for your kind words! We’re delighted to hear you’re enjoying our products, and we’ll be sure to pass on your praise to Wendy at our Wakefield branch. She’ll be thrilled to know her excellent service made such a positive impression.
Warm regards,
Eden Mobility
Lovely friendly staff, Wendy, very helpful and knowledgeable, would highly recommend
Lovely friendly staff highly knowledgeable and helpful would highly recommend
28 November 2025
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you for your wonderful feedback. We’re thrilled to hear that our staff’s friendliness, knowledge, and helpfulness made such a positive impression. Your recommendation means a lot to us, and we look forward to welcoming you again soon.
Warm regards,
Eden Mobility
Very happy with service from wendy very…
Very happy with service from wendy very helpfull informative
28 November 2025
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you for sharing your feedback. We’re delighted to hear that Wendy’s helpful and informative service made your experience such a positive one. We’ll be sure to pass along your kind words to her—it will mean a lot. We look forward to assisting you again soon.
Warm regards,
Eden Mobility
Wendy is the kindness woman I've met…
Wendy is the kindness woman I've met she helped me out tremendously and will appear on my Christmas card list
25 November 2025
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you so much for your kind words! We’re delighted to hear how much Wendy was able to help you. She truly embodies the spirit of care and support we strive for, and we’ll be sure to share your lovely feedback with her. We’re honoured to have earned a spot on your Christmas card list—it means the world to us!
Warm regards,
Eden Mobility
Helpful
Wendy was very helpful with a good product knowledge and able to provide an insight into the services offered.
20 November 2025
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you for sharing your experience. We’re delighted to hear that Wendy’s product knowledge and insights into our services were helpful to you. Your feedback will be passed along to her, and we’re glad she made your interaction a positive one.
Warm regards,
Eden Mobility
Brilliant service
Wendy, in the Wakefield store was lovely. She was soo good to my grandmother, and helped her loads. Always warm and friendly. And impeccable service.
13 November 2025
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you so much for your kind words. We’re delighted to hear that Wendy made such a positive difference for your grandmother. Her warmth, friendliness, and dedication to impeccable service are qualities we’re very proud of, and it means a lot to know they were felt. We’ll be sure to share your lovely feedback with her — it will make her day!
Warm regards,
Eden Mobility
Great service
Called into Eden in Wakefield during a down pour to enquire about a cover for my mobility scooter tiller as I was worried about getting the electrics wet. Was warmly greeted by Wendy who sorted me out quick sticks with a great cover and was soon on my way. I was lucky enough that they were half price too🙂 I won't hesitate to call in again if I am in need of anything else. P.S. the cover did the trick and kept the tiller and my hands dry.
Julia Clarke
10 November 2025
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you, Julia, for sharing your experience. We’re so pleased to hear that Wendy gave you such a warm welcome and quickly found the perfect cover for your scooter. It’s great to know the cover did the trick, kept everything dry, and that you were able to take advantage of the half‑price offer too. We truly appreciate your kind words and look forward to welcoming you back to Eden Wakefield whenever you need us.
Warm regards,
Eden Mobility
Reply from Eden Mobility - Wakefield
Thank you for the kind words! We're so glad to hear you found the team efficient and helpful — that's exactly the experience we aim to provide. Looking forward to welcoming you back again soon!
Warm regards,
Eden Mobility
Rob was brilliant and the service was…
Rob was brilliant and the service was excellent
4 November 2025
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you so much for your kind words! We're thrilled to hear that Rob made such a great impression and that the service exceeded your expectations. We'll be sure to pass this along to him!
Warm regards,
Eden Mobility
Wendy in the Wakefield store dealt with…
Wendy in the Wakefield store dealt with me and my grandad for a stairlift fitted for my grandad and was so friendly and helpful was sorted and appointment booked within 5minuteas, lovely lady excellent service, thank you.
20 October 2025
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you so much for your kind words! We're thrilled to hear Wendy made the process smooth and stress-free for you and your grandad. Her friendly and efficient approach truly makes a difference, and we’re glad everything was sorted so quickly. We’ll be sure to pass on your lovely feedback — it’ll mean a lot to her!
Warm regards,
Eden Mobility
Can’t recommend highly enough
Visited Eden in Wakefield and were very pleased that we did. Warm welcome by Wendy who was very helpful and knowledgeable about our purchase. I’d say she went the extra mile which is something that’s worth commenting on. First time visiting the shop because previously we’ve always dealt with our daughter’s needs online. From now on I think we’ll call in on Eden as first option when we need something. Can’t recommend Eden highly enough.
13 October 2025
Unprompted review
Reply from Eden Mobility - Wakefield
That’s such a heart warming experience — thank you for sharing it! Wendy sounds like a true star, and it’s wonderful to hear she made your first in-store visit so memorable. It’s clear Eden in Wakefield has earned your trust, and that kind of service really does make all the difference. Here’s to many more great visits!
Warm regards,
Eden Mobility
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