Carol. Was exemplary and so helpful. My partner an amputee visited with me to the Warrington shop and after attempting to assist us she suggested with genius as his current walking stick was way to sh... See more
Company replied
Location
Switch location59 The Mall, Golden Square Shopping Centre, WA1 1QB Warrington, Cheshire, GB
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See what reviewers are saying
We popped into the Warrington store today and was greeted by Lee, who was incredibly knowledgeable, friendly, and helpful. He made my mum feel completely at ease and took the time to offer valuable ad... See more
Company replied
Visited the Warrington store today, looking for a walking stick for my grandad. The lovely lady, Toni, went through all the different options with me and helped me chose the right stick for my grandad... See more
Company replied
Popped in to Warrington store this afternoon, was greeted by a lovely lady Toni. She gave me all the information I needed, she was very knowledgeable. Can not wait to bring my Nana back to get a scoot... See more
Company replied
Company details
- #18 of 72 best companies in Mobility equipment supplier
Written by the company
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
59 The Mall, Golden Square Shopping Centre, WA1 1QB, Warrington, Cheshire, United Kingdom
- 01925239412
4.8
Excellent
54 reviews
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This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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four wheel walker
My friend bought a four wheel walker in January the brake wasn’t working so we took it back
The lady in the shop in Warrington and the lady tried to fix it and couldn’t so she said the policy was to get an engineer out to see what was wrong I asked if it wasn’t safe then she should replace it because if she sits on the seat it doesn’t stay still if she gets on the bus and the bus jerks it flies down the isle she said it’s not there policy
So she let her leave the shop with an unsafe walker we will never shop there again
And the phone number you have given us is for an insurance complaints company not your customer service department I hope we can get a full refund
12 April 2025
Unprompted review
Reply from Eden Mobility - Warrington
Hi Jackie,
Safety is something we take extremely seriously, and we understand how concerning it must have been to leave the store with a walker that wasn’t functioning properly. Our policy is to have our team of engineers repair our products as they are trained professionals and if the walker was unrepairable we would have quickly replaced it for your friend.
We would be grateful for the opportunity to put things right. Please don’t hesitate to get in touch with our customer care team on 08006528444 so we can resolve this properly.
Sincerely,
The Eden Mobility Team
Popped in and member of staff Pam I…
Popped in and member of staff Pam I believe was very friendly and warm, great service will be back
5 March 2025
Unprompted review
Reply from Eden Mobility - Warrington
Thank you for your feedback, we're glad our team has been able to help you.
Kind regards,
Eden Mobility
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