Made to feel welcome showed every model of mobility scooter and made an offer to buy my old scooter The lady I saw was called liz and searched for a second hand scooter as I didn’t have the funds ava... See more
Company replied
Location
Switch locationUnit 30, The Galleries Shopping Centre, NE38 7SA Washington, Tyne & Wear, GB
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Liz was a great lady very confident in what she does and sells nothing was too much for her my original scooter was damaged in transport liz gave me the same deal on another scooter very kind and eff... See more
Company replied
Visited Eden mobility Washington 5th September with my dad, we were greeted by Elizabeth Downs, we asked for some advice as my dad can't walk as far as he used to. We didn't purchase anything that... See more
Company replied
Called in today and staff (Liz) were knowledgeable & friendly , discussed details of requirements , and was shown how adjust the various pieces. I have found it’s always best to deal with so... See more
Company replied
Company details
- #16 of 73 best companies in Mobility equipment supplier
Written by the company
We are the largest independent mobility retailer with 47 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
Unit 30, The Galleries Shopping Centre, NE38 7SA, Washington, Tyne & Wear, United Kingdom
- 01914067283
4.5
Excellent
52 reviews
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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In June 2025 I bought a mobility…
In June 2025 I bought a mobility scpoter from the Washington Store. In September I reported that the hand grip had split. It is now 28th May2026 and they are still telling me it is on order.
1 September 2025
Unprompted review
Reply from Eden Mobility - Washington
Thank you for your review , we have contacted you and are investigating this for you.
Warm regards,
Eden Mobility
Liz was a great lady very confident in…
Liz was a great lady very confident in what she does and sells nothing was too much for her my original scooter was damaged in transport liz gave me the same deal on another scooter very kind and efficient helped me a great deal very apologetic about original scooter
I was able to take my new scooter straight home after Liz took me round the galleries and new I was confident on it
26 May 2026
Unprompted review
Reply from Eden Mobility - Washington
Thank you so much for taking the time to share your experience. We’re delighted to hear how wonderfully Liz looked after you at our Cramlington store.
Even when your original scooter arrived damaged in transport, Liz’s kindness and efficiency clearly made all the difference. Matching your original deal, helping you choose a replacement, and making sure you felt fully supported shows exactly the level of care she brings to every customer.
It’s great to hear that she took the time to guide you around the Galleries and made sure you felt confident and comfortable before taking your new scooter home. Her attention to detail and genuine concern shine through in your feedback.
We’ll be sure to pass your lovely comments on to Liz — she’ll be thrilled to know how much you appreciated her help.
Thank you again for your kind words. We’re so pleased you left happy and confident with your new scooter.
Warm regards,
Eden Mobility
Made to feel welcome showed every model…
Made to feel welcome showed every model of mobility scooter and made an offer to buy my old scooter
The lady I saw was called liz and searched for a second hand scooter as I didn’t have the funds available for a new one
18 May 2026
Unprompted review
Reply from Eden Mobility - Washington
Thank you for sharing your experience. We’re so pleased to hear that you felt welcome and had the chance to look through all the mobility scooter options. It’s great to know that Liz took the time to help you find a suitable second‑hand scooter, especially when a new one wasn’t the right fit for your budget.
We really appreciate your kind words and are glad Liz was able to support you so thoroughly. If you need anything else or have any questions, we’re always here to help.
Warm regards,
Eden Mobility
Money well spent.
Liz was very helpful and explained everything we needed to know.She adjusted walker to right height for me.Very pleasant lady.
3 April 2026
Unprompted review
Reply from Eden Mobility - Washington
Thank you for sharing your lovely feedback. We’re so pleased to hear that Liz was able to help and made everything clear and comfortable for you. She always takes great care to ensure equipment is set up correctly, so it’s wonderful to know the walker was adjusted perfectly.
We’ll be sure to pass your kind words on to her. Thanks again for taking the time to leave a review — it really means a lot.
Warm regards,
Eden Mobility
Great experience
Was served by Liz and Chloe when picking out a mobility scooter for my mum. They listened to her needs and limits and worked hard with her to pick out a great fit for her. There wasn't any forced upselling and it felt like they had her needs first in all the decision-making.
30 March 2026
Unprompted review
Reply from Eden Mobility - Washington
Thank you so much for sharing your experience. We’re delighted to hear that Liz and Chloe took such great care of your mum. It’s wonderful to know they listened closely to her needs, understood her limits, and worked patiently with her to find the scooter that was the right fit.
We’re especially pleased that the process felt genuine and pressure‑free — putting customers first is exactly what we aim for. Your kind words mean a lot to the team.
Thank you again for your lovely feedback. We’re so glad your mum found the perfect scooter and we hope it serves her well.
Warm regards,
Eden Mobility
Went into washington galleries to eden…
Went into washington galleries to eden mobility and bought a new mobility scooter of which the shop assistant Liz was very knowledgeable about the scooter and very helpful and pleasant
Thankyou liz
2 March 2026
Unprompted review
Reply from Eden Mobility - Washington
Thank you so much for your lovely feedback. We’re delighted to hear that your visit to our Washington Galleries store was a positive experience. Liz will be thrilled to know her knowledge and helpful, pleasant service made such a difference while choosing your new mobility scooter.
Thank you again for taking the time to share your experience — we truly appreciate it.
Warm regards,
Eden Mobility
Over all exceptional service.
Excellent service. I attended this store some time ago when considering a mobility scooter but at the time decided not to. I was served by Nick who was extremely helpful.
I recently decided I needed a mobility scooter to fit into my car so returned to the store on 14 March 26. Nick was again the staff member who served me. He was extremely knowledgeable and explained everything brilliantly, showed me several options and never once pushed for a sale. He made sure I was able to lift the choice I made as a I stated it would be me lifting it in and out of my car.
I found Nick pleasant, polite, knowledgeable, friendly, professional and patient whilst I made my decision.
The reason I returned to the store to make this purchase was because of the previous service I received from Nick.
I now look forward to delivery and the freedom I will gain from having my scooter.
14 March 2026
Unprompted review
Reply from Eden Mobility - Washington
Thank you so much for taking the time to share your experience. It’s wonderful to hear that your return to the store was influenced by the excellent service you previously received from Nick.
We’re delighted that he was once again able to support you with the same level of care, knowledge, and professionalism. Ensuring you felt confident, informed, and never pressured is exactly the standard we aim for, and it’s great to know Nick delivered that throughout your visit.
Your comments about his patience, friendliness, and attention to your needs—especially making sure you could comfortably lift the scooter—are truly appreciated. We’ll be sure to pass your kind words on to him.
We’re thrilled that you’ve found the right mobility scooter and hope its delivery brings you the freedom and independence you’re looking forward to. Thank you again for choosing us. Enjoy every moment with your new scooter and the adventures it brings.
Warm regards,
Eden Mobility
I was able to purchase what I wanted…
I was able to purchase what I wanted with the help of Liz, the sales assistant. She was very knowledgeable about all the equipment and was very courteous and patient with me. She treated me with dignity.
The choice of equipment on show was quite wide ranging, however not every item was VAT exempt, e.g. walking sticks.
17 February 2026
Unprompted review
Reply from Eden Mobility - Washington
Thank you for sharing such a thoughtful review. It’s wonderful to hear that Liz was able to support you so well — her knowledge, courtesy, and patience clearly made your visit a positive experience. Being treated with dignity is incredibly important, and it’s great to know she made you feel fully respected and comfortable while helping you choose the right equipment.
The wide range of products on display is something we’re proud of, and your note about VAT exemption is appreciated — some items, like walking sticks, do fall outside the VAT‑exempt category, and it’s helpful for others to know this when browsing.
Your feedback highlights the value of attentive, knowledgeable service, and it’s lovely to see how much it meant to you.
Warm regards,
Eden Mobility
Fantastic
Went in the shop this week and the sales lady was fantastic and really helped me get the right products for my elderly mother.
23 February 2026
Unprompted review
Reply from Eden Mobility - Washington
Thank you so much for sharing your experience. We're delighted to hear that our sales lady was fantastic and helped you find the right products for your elderly mother. Providing thoughtful and supportive service is incredibly important to us, and your feedback means a great deal.
Warm regards,
Eden Mobility
Kathryn and Liz were amazing!
We Visited Eden Mobility, mum and I. We were greeted by Kathryn and Liz, friendly and always happy to help.
We went in with a goal of purchasing a recliner chair and after trying out the range of recliner chairs they had in the Washington Store I'm pleased to say thanks to the efforts of Kathryn and Liz, safe to say the deal was signed, sealed and delivered.
30 January 2026
Unprompted review
Reply from Eden Mobility - Washington
Thank you for sharing such a lovely review. It’s wonderful to hear that you and your mum received such a friendly welcome from Kathryn and Liz. They take great pride in offering helpful, attentive service, and it’s fantastic to know they supported you in finding the perfect recliner chair. We’re delighted the experience was smooth from start to finish — signed, sealed and delivered just as you said. Your feedback means a lot to us.
Warm regards,
Eden Mobility
Reply from Eden Mobility - Washington
Thank you for your lovely feedback. We’re so pleased to hear you found the service helpful and friendly, and Nick will be delighted to know he made such a positive impression.
Warm regards,
Eden Mobility
Very responsive to our requests &…
Very responsive to our requests & questions, the staff member Liz was extremely helpful without being pushy, the company should be very proud of its representative, an excellent example of good customer service.
25 January 2026
Unprompted review
Reply from Eden Mobility - Washington
Thank you so much for sharing your experience. It’s wonderful to hear that Liz was able to support you so effectively while keeping the process comfortable and pressure‑free. We’re incredibly proud to have her on our team, and your feedback is a great reminder of the standard of service we strive to deliver. Your kind words mean a lot to us.
Warm regards,
Eden Mobility
Eden mobility service
Had my mobility scooter serviced today by Eden mobility. Helpful excellent service
16 January 2026
Unprompted review
Reply from Eden Mobility - Washington
Thank you for sharing your experience. It’s great to hear that your mobility scooter service went smoothly and that the team at Eden Mobility provided such helpful, excellent support. Feedback like yours really highlights the value of good customer care, and it’s much appreciated.
Warm regards,
Eden Mobility
Excellent Service
Went in to Washington Store to purchase a folding scooter and was very pleasantly approached by Elizabeth Downs who talked us through every detail and gave us demonstrations of scooters and after I tried the Eden Supa Carbon Lite Blue I was very impressed due to her expertise and understanding of what she was talking about. Therefore the sale was done and I am a very happy customer and look forward to receiving my scooter later this week.
7 December 2025
Unprompted review
Reply from Eden Mobility - Washington
Thank you so much for sharing your wonderful experience with us! We’re delighted to hear that Elizabeth provided such knowledgeable guidance and demonstrations to help you find the right scooter. The Eden Supa Carbon Lite Blue is a fantastic choice, and we’re thrilled that it impressed you. Your kind words mean a lot to our team, and we’ll be sure to pass along your feedback to Elizabeth. We hope your new scooter brings you many enjoyable journeys, and we look forward to welcoming you back to the Washington Store in the future.
Warm regards,
Eden Mobility
Nick was very helpful explained…
Nick was very helpful explained everything we asked for and did not pressure us into buying anything
12 November 2025
Unprompted review
Reply from Eden Mobility - Washington
Thank you for sharing your experience. We’re delighted to hear that Nick was so helpful, took the time to explain everything clearly, and made sure you felt comfortable without any pressure to buy. Providing honest, supportive service is exactly what we aim for, and your feedback shows Nick delivered that perfectly. We’ll be sure to pass along your kind words to him.
Warm regards,
Eden Mobility
Friendly no pressure service
We only popped in to have a look around and were greeted by Nick. He was very helpful and nothing was a bother to him. He let us try various solutions and talked us through the various features of each product. Great service.
8 November 2025
Unprompted review
Reply from Eden Mobility - Washington
Thank you for sharing your experience! We’re so pleased to hear that Nick made you feel welcome and took the time to guide you through the different options. It’s great to know his support helped you explore the products with ease. We’ll be sure to pass along your kind words to him — feedback like this means a lot to our team.
Warm regards,
Eden Mobility
Excellent service in store, terrible since
Edit: Although store was great, repair service is appalling. Customer service on the repair line is terrible, very rude attitude on multiple occasions. Expect to wait 4+ weeks in total from what I've now been told. Don't bother with the Mark Bates free month cover, get proper insurance as it doesn't pay enough to hire a replacement during repair and they then pressure you to take out a very expensive policy. I regret buying this now. Go somewhere else where ordering parts doesn't take so long.
Excellent service in store, not at all pushy, we got to try out some different powerchair options and see which we liked. I’m very happy with the one we bought, delivery was quick with great communication and the delivery team assembled it for us and checked we knew how to use it. I’m very pleased we went in, we didn’t set out to buy a powerchair that day but I’m so glad we did!
1 November 2025
Unprompted review
Reply from Eden Mobility - Washington
Thank you so much for your kind words! We're thrilled to hear that your experience in store was relaxed and supportive, and that you had the chance to explore different powerchair options at your own pace. It’s wonderful that the delivery process was smooth and that our team made sure everything was set up and ready for you. Sometimes the best decisions are the unexpected ones — we’re so glad you walked in and found the perfect powerchair for your needs. Enjoy every moment with it, and don’t hesitate to reach out if you ever need anything!
Warm regards,
Eden Mobility
Eden Mobility Galleries Washington
Called in today and staff (Liz) were knowledgeable & friendly , discussed details of requirements , and was shown how adjust the various pieces.
I have found it’s always best to deal with someone face to face rather than buying blind off the internet.
As the prices are just as competive .
If I require any more accessories / equipment this will be the 1st place I go to.
5 November 2025
Unprompted review
Reply from Eden Mobility - Washington
Thanks so much for your thoughtful feedback! We're thrilled to hear that Liz made your visit a positive one — she's a star when it comes to helping customers feel confident and informed. We completely agree: there's nothing like face-to-face service when it comes to getting the right fit and advice, especially when competitive pricing is part of the package.
We look forward to welcoming you back whenever you're ready for more accessories or equipment — we'll be here and happy to help!
Warm regards,
Eden Mobility
Eden Mobility in The Galleries
visited Eden Mobility in The Galleries, Washington today, and was dealt with by Liz who was extremely helpful and talked me through using the Ignite Sport, which I bought at a 20% discount and now awaiting delivery in 3 to 5 working days. She also promised to contact supplier for a large weather proof cover which is currently ot of stock. Will review my purchase after I have used it for a few weeks. Thanks Liz.
12 October 2025
Unprompted review
Reply from Eden Mobility - Washington
Thank you so much for sharing your experience with us at Eden Mobility in The Galleries, Washington. We're delighted to hear that Liz provided such helpful and attentive service while guiding you through the Ignite Sport. It's great to know you were able to take advantage of the 20% discount, and we hope the delivery goes smoothly over the next few days.
Liz will certainly follow up regarding the weatherproof cover, and we appreciate your patience while it's restocked. We look forward to hearing your thoughts once you've had a chance to use your Ignite Sport scooter. Thanks again for your kind words—and for choosing Eden Mobility!
Warm regards,
Eden Mobility
Great customer service
My husband and I had already visited shop a few times as unsure as what type of scooter to buy, and after talking to staff member, decided on a folding scooter to go in car boot. The same member of staff demonstrated how to fold it up a couple of times as she wanted to ensure that it was not too heavy, and , when we decided to buy, rang around to get us the best deal! The customer service was excellent, nothing was a bother and the staff member seemed very knowledgeable about the products. If we need something a bit different in future would definitely go back there!
nd
10 January 2025
Unprompted review
Reply from Eden Mobility - Washington
We're delighted to hear that you and your husband felt supported throughout your visits and that our team member went the extra mile to help you find the perfect folding scooter. It's great to know the demonstration and attention to detail made a difference, and that you felt confident in your choice. We truly appreciate your kind words and look forward to welcoming you back whenever you need us!
Warm regards,
Eden Mobility
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