Amazing experience from Amanda At the York store. My mother in law was looking at scooters for the first time and Amanda was very helpful helping us decide which one would be best. The whole experienc... See more
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Bought my first Mobility scooter on19th June from the York shop the assistant called Amanda was very helpful and very patient with us we are both 80,scooter delivered 26th, delivery man also helpful... See more
Company replied
I am writing to leave an extremely positive review for Amanda and Richard at Hull Road, York. The service from start to delivery and beyond has been outstanding. My mum popped into the shop on M... See more
Company replied
We went to Eden Mobility in York .and were dealt with by Riley who was very helpful, even though he was really busy dealing with other customers, as well as us. He was very patient, helpful and polite... See more
Company replied
Company details
- #16 of 73 best companies in Mobility equipment supplier
Written by the company
We are the largest independent mobility retailer with 47 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
Hull Road 13, YO10 3JL, York, England, United Kingdom
- 01904 234 980
4.6
Excellent
24 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Great company and staff.
Bought my first Mobility scooter on19th June from the York shop the assistant called Amanda was very helpful and very patient with us we are both 80,scooter delivered 26th, delivery man also helpful very pleased with scooter pleased too review staff,company.would definitely recommend.
19 June 2026
Unprompted review
Reply from Eden Mobility - York
Thank you so much for your kind review—it really means a lot to us. We’re so glad you had a great experience and truly appreciate you taking the time to share it.
Warm regards,
Eden Mobility
Amazing experience from Amanda At the…
Amazing experience from Amanda At the York store. My mother in law was looking at scooters for the first time and Amanda was very helpful helping us decide which one would be best. The whole experience was very pleasant. We would highly recommend the York Store. Thank you.
25 June 2026
Unprompted review
Reply from Eden Mobility - York
Thank you so much for taking the time to leave such a lovely review. We truly appreciate your feedback—it means a great deal to Eden and every member of our team. We’re really pleased you had a positive experience, and your kind words will be shared with the staff. We look forward to welcoming you again soon.
Warm regards,
Eden Mobility
Amanda was very knowledgeable
Amanda was very knowledgeable. Very kind and friendly. I was looking for a walking stick and she advised me about the height it needed to be so I didn’t slouch. There was alit of equipment in the shop which is good to know for the future
Thank you
Paul
4 June 2026
Unprompted review
Reply from Eden Mobility - York
Thank you for your review — it really means a lot to us and the whole team. We truly appreciate your support and hope to see you again soon.
Warm regards,
Eden Mobility
Amanda could not have been more…
Amanda could not have been more helpful. She understood disability and was knowledge about the equipment we were there to try out. I especially appreciated how respectful and compassionate she was with my dad. Thank you!
30 May 2026
Unprompted review
Reply from Eden Mobility - York
Thank you so much for your lovely feedback. Amanda will be thrilled to hear your kind words. Her understanding, knowledge, and compassion are exactly what we aim to offer every family, and it’s wonderful to know she made such a positive difference for your dad. We truly appreciate you taking the time to share your experience.
Warm regards,
Eden Mobility
Above and beyond excellent!
I am writing to leave an extremely positive review for Amanda and Richard at Hull Road, York.
The service from start to delivery and beyond has been outstanding.
My mum popped into the shop on Monday for a scooter and between both Amanda and Richard got answers to all her questions and he scooter was delivered by Richard yesterday. Richard would not go until my mum fully understood how to safely operate the scooter and was so kind and respectful throughout. Today we have had a courtesy call from Amanda to check all is okay.
Just the best service ever!
Thank you so much for giving my mum her freedom back!!!
21 May 2026
Unprompted review
Reply from Eden Mobility - York
Thank you so much for sharing such a heartfelt and uplifting review. We’re absolutely delighted to hear how well Amanda and Richard looked after your mum from her very first visit through to delivery and aftercare.
Amanda and Richard take great pride in making sure every customer feels informed, supported, and confident, so it means a lot to see their care reflected in your experience. Richard will be thrilled to know his time spent ensuring your mum felt safe and comfortable on her scooter made such a difference, and Amanda will be just as pleased that her follow‑up call was appreciated.
Knowing that this has helped give your mum her freedom back is exactly why we do what we do. Thank you again for your kind words — they truly made our day.
If you ever need anything in the future, our team is always here to help.
Warm regards,
Eden Mobility
excellent helpful friendly service
excellent helpful friendly service. good product range at excellent prices. Nothing was too much trouble.
15 May 2026
Unprompted review
Reply from Eden Mobility - York
Thank you so much for your lovely review. We're delighted to hear you found our service friendly and helpful, and that our product range and prices hit the mark. It was a pleasure to assist you — nothing is ever too much trouble for our customers.
Warm regards,
Eden Mobility
Help & Advice
Visited for some help and advice and Amanda was extremely helpfull.
8 May 2026
Unprompted review
Reply from Eden Mobility - York
Thank you for visiting us and for leaving this lovely feedback. We’re delighted to hear that Amanda was extremely helpful during your visit and able to give you the advice you needed. Your kind words mean a lot to us.
Warm regards,
Eden Mobility
Amanda has got the perfect balance of…
Amanda has got the perfect balance of professionalism and friendliness, from the word go, she put my mind at ease. If I lived in York, I would be a return customer.
5 March 2026
Unprompted review
Reply from Eden Mobility - York
Thank you for sharing this lovely feedback. Amanda strikes the perfect balance between professionalism and friendliness, and it’s wonderful to hear she put you at ease right from the start. If you were local to York, she’d be delighted to welcome you back as a returning customer.
Warm regards,
Eden Mobility
Amanda was so friendly and helpful in…
Amanda was so friendly and helpful in helping us find the right walker
12 January 2026
Unprompted review
Reply from Eden Mobility - York
Thank you so much for your kind words. We’re delighted to hear that Amanda was able to help you find the right walker. She truly enjoys supporting our customers, and your feedback means a lot to our team. We hope the walker is a great fit and makes a positive difference for you.
Warm regards,
Eden Mobility
Above and Beyond Service from Eden Mobility York!
I cannot recommend Eden Mobility York highly enough! We recently experienced a truly stressful situation on November 24th while visiting York when the wheel snapped off my chair. Amanda was absolutely incredible and provided help that went far beyond what we expected.
She was immediately caring, understanding, and incredibly supportive while we dealt with the crisis. Amanda, in particular, was an absolute star she was amazing, deeply caring, and helped us navigate the purchase of a new wheelchair during a difficult time. She made what could have been a traumatic experience feel manageable and even positive.
The quality of service at Eden Mobility York, demonstrated by Amanda, is truly outstanding. Thank you, Eden Mobility York, and a massive personal thank you to Amanda, for turning this difficult situation into a brilliant customer experience!
24 November 2025
Reply from Eden Mobility - York
Thank you so much for sharing your experience! We’re delighted to hear that Amanda was able to support you during such a stressful moment and turn it into a positive outcome. Your kind words mean the world to us, and we’ll be sure to pass them on to Amanda and the team at Eden Mobility York. We’re proud to know that the care and service provided made such a difference for you.
Warm regards,
Eden Mobility
Bought a tri walker in the Hull Road
Bought a tri walker in the Hull Road, York store yesterday. Amanda was very friendly and helpful with no pressure selling. I would recommend Eden Mobility.
26 November 2025
Unprompted review
Reply from Eden Mobility - York
Thank you for sharing your experience! We’re so pleased to hear that Amanda made your visit to our Hull Road store such a positive one. Friendly, helpful service without any pressure is exactly what we strive for, and it’s wonderful to know that came across during your purchase. We truly appreciate your recommendation and look forward to welcoming you again in the future.
Warm regards,
Eden Mobility
Visited Hull Rd York today
Visited Hull Rd York today. Amanda was very helpful and showed us different wheelchairs and gave us plenty of good advice. We left with what we required.
26 November 2025
Unprompted review
Reply from Eden Mobility - York
Thank you for sharing your experience. We’re delighted to hear Amanda was able to provide helpful advice and guidance, and that you found the right wheelchair for your needs. Your feedback means a lot to us, and we look forward to welcoming you again in the future.
Warm regards,
Eden Mobility
Extremely friendly and went out of her…
Extremely friendly and went out of her way to help us . Was really happy and 100% would recommend a visit . Excellent range of stock and range of reasonable prices
13 November 2025
Unprompted review
Reply from Eden Mobility - York
Thank you so much for your kind words! We’re delighted to hear that you felt well looked after and enjoyed both our service and our range of products. It means a lot to know you’d recommend us, and we look forward to welcoming you back again soon!
Warm regards,
Eden Mobility
Amanda greeted us with a friendly face…
Amanda greeted us with a friendly face and was extremely helpful with lots of information that was so so helpful.
The shop was well stocked and easy to browse.
13 November 2025
Unprompted review
Reply from Eden Mobility - York
Thank you so much for your kind words! We’re delighted to hear that you felt well looked after and enjoyed both our service and our range of products. It means a lot to know you’d recommend us, and we look forward to welcoming you back again soon!
Warm regards.
Eden Mobility
Fabulous service from Marie at Eden…
Fabulous service from Marie at Eden Mobility. She was helpful, knowledgeable, extremely friendly and not at all pushy.
She is a credit to the company.
18 June 2025
Unprompted review
Friendly helpful staff
Friendly helpful staff. Lisrened to our needs and suggested what wheelchair would best suit our needs.
25 June 2025
Unprompted review
Eden Mobility Riley
We went to Eden Mobility in York .and were dealt with by Riley who was very helpful, even though he was really busy dealing with other customers, as well as us. He was very patient, helpful and polite.
16 May 2025
Unprompted review
Reply from Eden Mobility - York
Thank you for your feedback. I'm sure Riley appreciates your kind words.
I visited Eden Mobility in York on the…
I visited Eden Mobility in York on the off chance that they may stock what I was looking for. Marie who served me was extremely helpful. They didn’t stock what I was looking for, but Marie ordered it for me on line and arranged for it to be delivered to my home.
It was a hot day and she topped my water bottle up after offering me some pink lemonade.
29 April 2025
Unprompted review
Reply from Eden Mobility - York
Thank you for your review.
Kind regards,
Eden Mobility
Just visited Marie and Dale at the York…
Just visited Marie and Dale at the York store on Hull Road. Both ladies could not have been more helpful. They were fantastic. I urgently needed some crutches following a sporting accident at the weekend. Great to receive what I call old fashioned friendly and curteous service.
10 March 2025
Unprompted review
Reply from Eden Mobility - York
Thank you for your kind words, we're glad Marie and Dale has been able to help you out during your visit. We will be happy to pass on your feedback to them.
Kind regards,
Eden Mobility.
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