Eden.co.uk Reviews 

7,470
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and professional approach of the staff who go above and beyond. Many appreciate the quick delivery times and the wide selection of products available, often noting the great quality and careful packaging that ensures items arrive in pristine condition. The ordering process is generally described as easy and efficient, with customers kept well-informed about their order's progress from dispatch to delivery. However, some customers also noted issues with delivery, including parcels being lost or significantly delayed by various courier services. These experiences sometimes led to items not arriving when needed, causing inconvenience, or requiring direct intervention from the company to resolve the situation.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Product

Consumers find product to be positive, often praising the great quality, selection, and competitive prices of... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and clear... See more

Service

Customers had positive experiences with service, consistently reporting satisfaction with the efficiency and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the lovely products, great quality items,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paid for standard delivery but the parcel arrived the next day! Well packed keeping the items in good order. We have been ordering the IT's Your Move booklets produced by Scripture Union for many year... See more

Company replied

Rated 5 out of 5 stars

Easy to connect with. Great selection of various Bibles. Even explaining font text size (8pt) & it's millimeter size comparison. Now I know font sizing which is crucial for those of poor sight. Over... See more

Company replied

Rated 5 out of 5 stars

Lovely products, great quality. Some small print - having an example would help me buy the correct thing. Can’t be bothered to send it back though. Great selection, quick delivery service. Problem wit... See more

Company replied

Rated 5 out of 5 stars

Ordered a mug for my husband for Fathers Day which looked fine but leaked when used for the first time. A hairline crack could be seen after using hot water to make coffee. Contacted customer service... See more

Company replied


Company details

  1. #1 of 2 best companies in Christian Book Shop

Written by the company

Eden.co.uk your one-stop-shop for Christian resources.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(7,470)

1,859 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt service and delivery of nlt…

Prompt service and delivery of nlt bible in giant print. Lovely to be able to read God's word with ease as my eyes deteriorate in function in older age

25 June 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Ken,
Thank you for leaving us feedback.
We appreciate you choosing Eden!
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

My parcel arrived right on time I have…

My parcel arrived right on time I have always been a customer of Eden and found them excellent to deal with and will have no hesitation in continuing dealing with them and the postings have always been excellent,Thank you, Jenny. 👍🏻👍🏻

2 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Jenny,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Book arrived quickly once the mix up…

Book arrived quickly once the mix up had been sorted out. Had to use Google to get a number in order to speak to a person. Would help if contact numbers we’re on your website.

2 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Janet,
Thanks for your custom and your review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Looking for a bible

I found the bible I wanted and it was delivered quicker than expected.

1 July 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Susan,
Thanks for your custom and your review.
We really appreciate your feedback.
Chad - Eden Customer Service Team



Rated 5 out of 5 stars

Children's Bibles

The Bibles I ordered for the children's work at church arrived really quickly, thank you.

The font was a little smaller than I expected - perhaps it would have been an idea to have some way of showing that, but other than that they are super.

2 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Andrew,
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Colin - Eden Customer Service Team

Rated 5 out of 5 stars

My book was in very good condition and…

My book was in very good condition and arrived quickly.I have bought other goods from Eden and they have been superb quality.Will continue to buy from them.

2 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Susan,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Colin - Eden Customer Service Team

Rated 5 out of 5 stars
Eden.co.uk logo

Reply from Eden.co.uk

Hi JKS,
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 1 out of 5 stars

As yet I have not received my order

As yet I have not received my order. I have sent an email which was returned to me saying wrong address. Yodel was meant to deliver my order by 6th July. Yesterday I phoned your office and understood the problem would be sorted. I need the order by Monday 13th July. Please attend to my request for your urgent attention. Thank you.

1 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Mrs. Nicholls,
Thanks for your custom and your review.
We really appreciate your feedback.
Sorry to hear you haven't received your order yet, we'll look into this and email you directly in the next 15 minutes. 
Colin - Eden Customer Service Team

Rated 5 out of 5 stars

I ordered life Application study bible…

I ordered life Application study bible NIV and I enjoy reading it.

24 June 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Order arrived quickly

Order arrived quickly, sensibly packaged without plastic. Pleased with the books and happy to support a living wage company.

24 June 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Virginia,
Thanks for your custom and your review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Positive experience all round

Book was delivered in good time and in excellent condition. Availability and competive with Amazon.

23 June 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi JBz,
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Excellent service

Excellent service, keeping me up to date with the progress of my order. Thank you

30 June 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Ruth,
Thanks for your custom and your review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Fast delivery of what I asked for

Fast delivery of what I asked for. No errors

30 June 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Brenda
Thank you for your order and for reviewing your experience with Eden. We really appreciate your feedback.
Donna - Eden Customer Service Team


Rated 5 out of 5 stars

I order

I order, and my order is delivered within 3 or 4 days.

30 June 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Rosemary
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Chad - Eden Customer Service Team



Rated 5 out of 5 stars

The disappearing book

I had a problem with the delivery of my order, it disappeared into the ether known as In-Post. I contacted Eden, explaining the situation and they really went above and beyond by re-issuing my order, dispatching it via another carrier all at no extra cost to me. I had been waiting for nearly a week, they did it in 3 days! I can't thank them enough, for their kindness and diligence. Will definitely use again.

29 June 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Jane
Thank you for leaving us feedback.
We appreciate you choosing Eden and thank you for your understanding and continued support!
Chad - Eden Customer Service Team



Rated 5 out of 5 stars

Very easy to order

Very easy to order, quick delivery and excellent books!

Thanks Eden!

29 June 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Marion
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Chad - Eden Customer Service Team



Rated 5 out of 5 stars

Good stationery and good delivery time

Good stationery and good delivery time.
Thank you.

29 June 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Rosie
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Chad - Eden Customer Service Team



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