Eden.co.uk Reviews 

7,462
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 1,990 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the speedy delivery, with many parcels arriving quickly, often within a day or two. People are very satisfied with the excellent product quality and wide selection, noting items are well-packaged and in pristine condition. The service is frequently highlighted as helpful and professional, with staff going above and beyond to assist during an easy ordering process. However, some customers also noted issues with delivery, including parcels being lost, significantly delayed, or not arriving as expected. These problems sometimes resulted in items being delivered too late for their intended purpose, causing disappointment for some.

What people talk about most

Delivery service

Consumers generally report positive experiences with delivery services, often highlighting prompt and quick... See more

Product

Customers had positive experiences with product, often praising the excellent selection of Bibles, books, and... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and quick... See more

Service

Reviewers mention positive feedback about service, consistently highlighting excellent, prompt, and efficient... See more

Quality

Customers consistently note positive experiences with quality, often praising items like cards, books, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paid for standard delivery but the parcel arrived the next day! Well packed keeping the items in good order. We have been ordering the IT's Your Move booklets produced by Scripture Union for many year... See more

Company replied

Rated 5 out of 5 stars

Easy to connect with. Great selection of various Bibles. Even explaining font text size (8pt) & it's millimeter size comparison. Now I know font sizing which is crucial for those of poor sight. Over... See more

Company replied

Rated 5 out of 5 stars

Ordered a mug for my husband for Fathers Day which looked fine but leaked when used for the first time. A hairline crack could be seen after using hot water to make coffee. Contacted customer service... See more

Company replied

Rated 5 out of 5 stars

I had a problem with the delivery of my order, it disappeared into the ether known as In-Post. I contacted Eden, explaining the situation and they really went above and beyond by re-issuing my order,... See more

Company replied


Company details

  1. #1 of 2 best companies in Christian Book Shop

Written by the company

Eden.co.uk your one-stop-shop for Christian resources.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(7,462)

1,854 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It’s clear and easy

It’s clear and easy. Thank you

19 June 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Leonard,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Outstanding.

Outstanding product, excellent value for money, great service and speedy delivery.

12 June 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi,
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Bible cover xl

Amazing quality and arrived very quickly.
Very pleased with my purchase.

19 June 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Mrs Rodrigues,
Thank you for leaving us feedback.
We appreciate you choosing Eden!
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Returns

I needed to return something and the person on the phone was so helpful and compassionate. It's rare! :-)

11 June 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Tracey,
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Reliability quality

A reliable and good quality organisation. Prompt delivery. Trustworthy,

18 June 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Jack,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Very efficient and friendly service

I like dealing with a small company who are very helpful and efficient. Keep up the good work.

12 June 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Mr English,
Thanks for your custom and your review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Very pleased

The card was just as shown and arrived in good time

11 June 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Dee,
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Great! Lovely Bibles

Lovely Bibles, swift delivery.

18 June 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi,
Thanks for your custom and your review.
We really appreciate your feedback.
RIch - Eden Customer Service Team

Rated 5 out of 5 stars

easy to navigate website

easy to navigate website, plenty of choice, fast delivery. all arrived well packaged.

17 June 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Judith
Thanks for your custom and your review.
We really appreciate your feedback.
Chad - Eden Customer Service Team



Rated 5 out of 5 stars

55555

55555555555

17 June 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Nigel
Thanks for your order and for reviewing your experience with Eden!
We really appreciate your feedback and creativity!
Chad - Eden Customer Service Team



Rated 5 out of 5 stars

It was well as done well in every ankle…

It was well as done well in every ankle forme to receive my book in time good customer service and satisfaction keep it up in Jesus Christ our saviour who is to come in glory hallelujah Hallelujah Hallelujah thanks.
Angelina Pattison

10 June 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Angelina,
Thank you for leaving us feedback.
We appreciate you choosing Eden!
Chad - Eden Customer Service Team



Rated 5 out of 5 stars

Very easy ordering

Very easy ordering. Delivered promptly with tracking details in case needed.

10 June 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Kevin
Thank you for leaving us feedback.
We appreciate you choosing Eden!
Chad - Eden Customer Service Team



Rated 5 out of 5 stars

Excellent customer service

Ordered a mug for my husband for Fathers Day which looked fine but leaked when used for the first time. A hairline crack could be seen after using hot water to make coffee. Contacted customer service who were excellent and a replacement mug arrived a couple of days later.

10 June 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Elizabeth,
Thanks for your custom and your review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Oops the wrong one !

I accidentally ordered the wrong product and emailed to explain. I received a prompt reply to say if my product hadn't left the warehouse they would exchange it for the correct product . This is what happened the next day . Thank you Eden for your customer centered service !

16 June 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Heather,
Thanks for your custom and your review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

amazing bibles and keep ip the good…

amazing bibles and keep up the good work. SoSo great

10 June 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Beulah,
Thanks for your custom and your review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Good quality books received promptly

Good quality books sold at a reasonable cost and the church leader's discount is much appreciated. The books arrived well packaged and within 48 hours of ordering. The Books are well bound and coloured - just right for reception class children.

16 June 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Jane,
Thanks for your custom and your review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

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