EdenFantasys Reviews 

The customer service was so easy to deal with, made for a very easy product replacement. I also love the fact that they have a huge selection of toys/products. I started off with just one.... But the quality, feel, texture was O mazing I had to check out and get more

john hammond xeeex

I accidentally gave the wrong address on my order by not paying attention to my payment information autofill. I contacted customer service when it said my package was delivered in the wrong state. Once we figured out what had happened, I apologized and figured that was the end of it. Instead, they replaced my order and sent it to the proper address with no fee!! I am very appreciative and impressed with their customer service. They also responded immediately. Didn’t leave me hanging at all. Great company!

Quick, fast and amazing customer service. I will definitely be purchasing again they’re items are fun, amazing and easy to use😉

Had an issue with a item , customer service handled it perfectly, definitely 5 stars

Great experience!
Great customer service. Ivy thank you for your help.
Connie

The site accidentally added two of the same item to my cart and I paid without realizing. Got in a chat with support and it was resolved within 60 seconds, really great customer support.

absolutely love this company and the customer service is great! My wand broke and they were super helpful

Anna was absolutely phenomenal!! 10/10

Clear communication & responded promptly. They were very kind.

The customer service representative, Ivy, was very helpful. She was excellent, a good ambassador for your company. I called because an Item I used only a couple of time stopped working despite putting in fresh batteries and repeatedly trying . It turned out that the item was discontinued and she was very patient and helpful in assisting me find a suitable and more suitable replacement. It is not the first time that previous purchased items (rechargeable ones) stopped working, but at least they lasted some time. UPDATE: The replacement item arrived in a timely manner, a couple days sooner than expected, via DHS and UPS.

Quick answering. She is 'on the ball' so to say.
Very happy with the service today. Thanks!

ALL of the items I purchased have as advertised been incredibly perfect and I would always buy from a trustworthy great quality company like edenfantacy. They put fantasy in solo, relationship, and other. Please understand these products aren’t just plane they are fantasy. Love, love,Love

The customer service was above and beyond with response time and friendliness and very much appreciated that!

I wanted to add something to my order after placing it, and a cute emoji-ed woman named Ivy was able to help me out. I opened up the chat and told her my situation and she took care of everything. That is AMAZING customer service and I really appreciate it!

Easy to order, u get what is pictured & described & a lot of interaction with the company!

Discreet, professional, and top quality. Highly recommend.

Great customer service and quality products, at a good price

Fast and gave good descriptions of what was needed to be of assistance

Great service, quick response & easy to return/replace items