Very good communication.. Very good advice given. Very good fast delivery. Very good product. Very good instructions. That’s 5 Very Goods
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This is a present for a friend of mine so hasn’t been used as yet. However last year 1 bought 3 for xmas presents. Very good quality items, fun to do, maybe outdoors, and a brilliant keepsake. De... See more
Company replied
These have been bought as Gifts for Christmas.... From the time I ordered to delivery was very quick and easy . The box it came in was damaged, though it did not effect the products inside which I... See more
Company replied
Omg this product is a must ❤️ Me and my daughter did it and were amazed with the outcome and it will last a lifetime 💖 If I could give 10 stars I would you will not be disappointed 😊 I poste... See more
Company replied
Company details
Written by the company
Create beautiful handhold sculptures in under an hour with The Edinburgh Casting Studio's world famous hand moulding kits. Our tried and tested kits come with everything you need to make a lasting memory to cherish forever with the ones you love. Our little company truly believes that great customer service is just as important as the quality of our products so were incredibly proud to win the Customer Focus Award at The Institute of Customer Service's Customer Satisfaction Awards 2021.
Contact info
Unit 36 Brockley Cross Business Centre, 96 Endwell Road, SE4 2PD, London, United Kingdom
- 02070645177
- hello@edinburghcasting.com
- www.edinburghcasting.com
4.9
Excellent
529 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Christmas presents
Parcel arrived prompt and all intact, I bought the hand casting for a Christmas present so hasn’t been used yet but I already ordered another for my son and family. Super excited to see how they come out, they will love this gift. 😊
11 October 2023
Reply from The Edinburgh Casting Studio
Such a lovely idea. We hope your gift is well received :)
Its so easy to follow the instructions
It was so easy to follow the instructions and the video was so good it helped us lots.we are over the moon with the couple hands that came out so detailed.it was so important to get this done as my husband as cancer ,so thankyou so much for a easy to follow product
11 October 2023
Reply from The Edinburgh Casting Studio
We're so so pleased to hear that and hope that your cast is a real comfort to you and your family at a difficult time.
Got this as a gift so i cant review the…
Got this as a gift so i cant review the product but the website for ordering was easy and user friendly with quick delivery overall happy customer
4 October 2023
Reply from The Edinburgh Casting Studio
Thanks for the feedback. We hope your thoughtful gift is well received.
Fairly easy great cast.
25 September 2023
Reply from The Edinburgh Casting Studio
We're delighted to hear that!
Solid Memories
I think these are amazing and have bought 2 for gifts.
Fantastically fast delivery.
I cannot wait to see results!
27 September 2023
Reply from The Edinburgh Casting Studio
We hope your thoughtful gifts are well received! :)
This hand casting kit is amazing
This hand casting kit is amazing! It allowed me to create a detailed and beautiful keepsake that captures a special moment perfectly.
21 September 2023
Unprompted review
Reply from The Edinburgh Casting Studio
We're absolutely delighted to hear this! We'd love to see a photo :)
If I could give 10 stars, I would! A1 Customer Service
I bought a hand casting kit for my parents 60th Wedding Anniversary. We did the cast at the family party in August. We made a mistake when mixing, so the finished result had a lot of air bubbles. I was devastated and contacted the company. The asked me to send the cast to them, which I did. It has come back to me today, and has been completely restored. I don’t know how! But it is perfect. They are wizards. Cannot recommend the kits and their customer service enough. I now have my mum and dad holding hands forever.
29 September 2023
Unprompted review
Reply from The Edinburgh Casting Studio
Hi Jacqui, we're so pleased we could put this important cast right for you and that you had such a good experience with our little company. Thanks for the wonderful review!
Original wedding gift
Bought this as a wedding gift and have only just given it so cannot comment on the end result, but it looks very good. The idea of the glass dome for the finished casting makes it extra special.
The service was very prompt and everything was well packed.
13 September 2023
Reply from The Edinburgh Casting Studio
We're very pleased to hear you had a good experience with our little company :)
Very disappointed
Very disappointed, didn't even get to put are hands in, it was still pink and solid 30sec ,it formed solid clusters as mixing.
16 September 2023
Reply from The Edinburgh Casting Studio
We're so sorry to hear that you had a disappointing experience with your kit. Please get in touch by email at hello@edinburghcasting.com so we can help to put this right for you.
I have bought this as a 50th birthday…
I have bought this as a 50th birthday gift, I am sure it will be well received
Easy to use website a d good delivery
31 August 2023
Reply from The Edinburgh Casting Studio
We hope it goes down well. Thanks for the 5 stars and the lovely feedback.
Easy purchase and quick delivery
31 August 2023
Reply from The Edinburgh Casting Studio
We're pleased you had a good experience with our little company. Thanks for taking the time to review us.
Amazing product
Did a cast of mine and my husbands hand . Instructions really clear . Quality materials and easy to do . Cast came out amazing .
25 August 2023
Reply from The Edinburgh Casting Studio
We're so happy to hear that! Thanks for taking the time to give us such lovely feedback :)
Prompt delivery
Haven’t used it yet but it arrived the very next day (standard post) and seems to be really well presented.
23 August 2023
Reply from The Edinburgh Casting Studio
Thanks for letting us know it arrived quickly - do let us know how you get on!
Reply from The Edinburgh Casting Studio
And we can't wait to hear how you get on! Thanks for taking the time to give us feedback:)
Very happy customer
I ordered a dome hand casting kit for my son and daughter in laws 1st wedding. Excellent communication from the minute I placed the order and it arrived within 3 days. Perfectly packed and no damage.
For a gift of sentimental value the price and service was over and beyond.
19 August 2023
Reply from The Edinburgh Casting Studio
Thank you for such wonderful feedback, Kuljit. We're just so pleased you had such a good experience with our little company :)
Reply from The Edinburgh Casting Studio
We'd love to see a photo! Thanks for taking the time to give us your feedback :)
Easy to order etc
Easy to order etc. As this is a present it was delivered directly to recipient. It seems to be a brilliant present idea and i cant wait to see the result
11 August 2023
Reply from The Edinburgh Casting Studio
Thanks for the lovely feedback. We hope it will be well received by the recipient :)
I am delighted with my purchase!
I am delighted with my purchase for a wedding gift. They were so helpful on the phone and added a hand written message to the bride and groom. A special touch. It arrived super fast and I am sure the couple will be delighted with it. Thanks again. I will be ordering from here again!
7 August 2023
Reply from The Edinburgh Casting Studio
Thanks, Julia. We're so pleased you had a good experience with our little company :)
Reply from The Edinburgh Casting Studio
Thanks, Zoe. That means a lot!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.