Edmontonessence Reviews 4

My experience is a duplicate to Doug Blair (Sept 3/25). The email he posts is identical.

My communication started July 14/25 and todate have not received the 25% refund they promised in their email to me.

I should have know better, this was an expensive mistake. Beware !!!!

My Conversation with Edmonton Essence

September 3, 2025
Dear D----,

Thank you for your response, and we’re truly sorry to hear that the situation has caused frustration — we completely understand how disappointing it is when a purchase doesn’t meet expectations.

We want to be fully transparent and do our best to support you. Since all our products are shipped from our supplier in China, returns must also be sent back there. Unfortunately, this process is often quite expensive (usually around €30), time-consuming, and involves additional customs paperwork. To add to that, refunds for returned items can only be processed once the item has been received and checked, which can take several weeks.

We understand that this isn’t ideal. That’s why we try to offer more customer-friendly alternatives whenever possible.

👉 If you’d prefer to proceed with a return instead of accepting our alternative partial refund offer, here are the details:

Return Address:
CHINA ADDRESS

Please note:
✅ You are responsible for the return shipment until the item arrives at our facility.
✅ We strongly recommend using a trackable shipping service and sharing the tracking number with us at "email address" so we can monitor the return.
✅ Refunds will be issued only after we receive and inspect the returned item to ensure it is in acceptable condition.

Alternatively, we’d like to make things easier for you and improve our original offer:
💡 We’d be happy to refund you 20% of your purchase — and you may keep the item. This way, you avoid the cost and hassle of shipping it back, and still receive a substantial portion of your money back.

We truly hope this feels like a fair middle ground and a more convenient outcome for you. If you'd like to proceed with either option, please let us know — we’ll handle the next steps right away.

Thank you again for your patience and understanding. We're here to help with any further questions you may have.

Warm regards,
Olivia
Customer Service – Edmonton Essence
"email address":
My Response (September 3,2025)
The products received are garbage. Your offer is insulting. The shirts weren't even tried on as the material and workmanship were a joke.
The items wouldn't even qualify as suitable rags for clean ups.
I am not interested in your offer. If the cost is not reimburse I will submit your response within a review of your company.
Thank You
D--- B----

On 09/02/25 23:51, Edmonton Essence "email address" wrote:

Dear D---,

Thank you for reaching out and for sharing your concerns. We understand that returning an item may not always go as expected, and we always aim to offer a fair solution.

Regarding your request to return the item(s), we’ve carefully reviewed the situation. As our supplier is based in China, international returns can be costly and complex — including not just shipping fees but also customs duties, which are only calculated after dispatch and can be quite high.

To avoid unexpected and potentially high costs on your end, we’d like to offer an alternative: we can refund you 10% of your purchase price, and you may keep the item(s). We hope this offer brings some resolution and convenience.

If you agree to this solution, please let us know and we’ll process the partial refund as soon as possible. Should you have any questions or need further assistance, don’t hesitate to reach out — we’re here to help.

We truly appreciate your patience and understanding, and we hope this brings a satisfying outcome.

Kind regards,
Olivia
Customer Service – Edmonton Essence
"email address"

D---B---- "email address"

The items were received well beyond the day of purchase of July 25. Received during mid August.

Order Number ########
Both Items below are not expected. They have not been worn. The quality is very poor.

I paid $60 for a dress, it took forever to arrive, and quality was horrible. Initiated return on the day I received it. Company offered 10%of my money back, as they said it was too much hassle to return to China. NO customer service!!
On further investigation, website is full of lies and AI images

The website is somewhat misleading. They claim to be a boutique in Edmonton, Alberta, but their products are shipping directly from China. Sizing was incorrect, even though precise measurements were given on the product page. The product was not good quality and differed from the product photo.

However, their communications and their customer service were very helpful. Exchanging for a larger size went smoothly and quickly. They shipped the exchange to me without my having to return the original to China -- which was a great relief. I was charged postage for the exchange to be sent (again from China), which was very expensive. Oddly, the larger size was a better quality fabric than the smaller size.

Overall I'm content with the result, however I'm unlikely to order from them again.