We did not know about you until we booked and we had a problem and it was resolve in no time
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Review summary
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Reviews shaping this summary
A very encouraging experience! We contacted Edreams and spoke to Ramed in Delhi. He answered all our questions, speaking to both of us and offered us an additional discount for future use. He to... See more
⚠️ WARNING: STAY AWAY FROM @eDreams! ABSOLUTE FRAUD AND NIGHTMARE CUSTOMER SERVICE! ⚠️ @eDreams completely STOLE our money and DISAPPEARED! They cancelled our Wizz Air booking (AIHTJV) out of... See more
L'operatore, Sig. Otto molto gentile, disponibile e professionale. Ha ascoltato le mie richieste e ha risolto in poco tempo sempre cn grande attenzione. The representative, Mr. Otto, was very kind,... See more
Company details
About eDreams
Written by the company
eDreams is a global leader in online travel, founded in 1999 in Silicon Valley.
With eDreams Prime, the first and largest travel subscription programme, eDreams is revolutionising the way people travel.
eDreams offers travellers a hyper-personalised and seamless way to search, book and manage trips across flights, hotels, rail, dynamic packages, car rental and more.
eDreams is part of the eDreams ODIGEO Group, the world’s leading travel subscription platform serving millions of customers globally.
Resolve issues quickly, and receive top-notch support effortlessly!
| Customer Service |
Find out our exclusive savings on flights, hotels and cars. Over 7 million people travel with Prime.
| eDreams Prime |
Search, find, and book cheap flights with ease—your journey starts here!
| eDreams Flights |
Find now better deals looking for flights + hotels.
| eDreams Flight + Hotel |
Find the best hotels for your next vacation:
Best price guaranteed or we refund 2x the difference.
| eDreams Hotels |
Compare train tickets in eDreams and find a different way to travel the world! (Available for the Spanish and Italian markets)
| eDreams Trains |
The smartest way to unblock more destinations in one go!
| Multi-city Flights |
Do you need a car at your destination? We’ve got you covered!
| eDreams Cars |
Meet the whole company and all our brands.
| Our brands |
eDreams Prime
Written by the company
- The world's largest travel membership
- Join millions of Prime subscribers and save every time you book. With Prime, you can unlock savings of up to €100 per flight, €270 off accommodation, and car rentals from just €12/day. Enjoy price freeze, VIP customer support, and the flexibility of a refund within 48 hours for extra peace of mind. Plus, we guarantee the best price on flights and hotels, or we’ll pay 2× the difference. Want even more? Upgrade to Prime Plus to access our highest discounts, enhanced benefits, and priority support for a truly premium travel experience
Contact info
Calle de Manzanares 4 , 28005, Madrid, Spain
- www.edreams.com
eDreams Prime
4.3
Excellent
433k reviews
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I had a very positive experience with…
I had a very positive experience with the eDreams Help Centre. That person was helpful, professional and friendly. He tooks the time to listen, understand my situation and provide the assistance I needed.
I really appreciate his patience, clear communication and commitment to helping customers. Thank you for the excellent service and support.
2 November 2026
Everything was perfect and fast!
2 November 2026
They make cancellation impossible
They make cancellation impossible. The website and app instructions are not just a click button. They make it so difficult to cancel. As we speak, I am online trying to call them and its over 25 minutes and no one is answering the call.
2 November 2026
Unprompted review
Gauranj helped me cancel my…
Gauranj helped me cancel my subscription and made it an easy experience with lovely chit chat banter
A lovely person and an honest company
2 November 2026
She was very helped and solved my issue…
She was very helped and solved my issue so quickly, thank you very much
2 November 2026
Good help!!
2 November 2026
very very good
2 November 2026
Booking process
2 November 2026
Ahmad is the best in his job very make…
Ahmad is the best in his job very make the thing so easy and help
2 November 2026
Salma made my experience great
Salma made my experience great. Very profesional and competent agent
2 November 2026
great service and i got exactly what i…
great service and i got exactly what i was after the gentleman who assisted me was very helpful.
2 November 2026
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