eezyimport Reviews 643

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitude, making every interaction pleasant and productive. Many people highlight the outstanding customer service, appreciating the personalized and understanding approach they receive. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth, user-friendly interface, which simplifies complex processes.

What people talk about most

Customer service

People report positive experiences with customer service. Customers consistently praise the responsiveness,... See more

User experience

Consumers find the user experience to be very positive, consistently highlighting its ease of use and... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the team's helpfulness,... See more

Response time

Users describe positive interactions with response times. Customers consistently report quick responses... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the reliable and streamlined... See more

Based on these reviews

Rated 5 out of 5 stars

As a regular client of Eezimport, we can confidently say they’ve been consistently excellent 👏 What keeps us coming back is how simple and hassle-free they make everything. The entire process... See more

Company replied

Rated 5 out of 5 stars

I'd never imported anything before my Japanese Kei Truck. The folks at Eezyimport handled everything and set my mind completely at ease. They handled all my missteps with grace and kept me squared... See more

Company replied

Rated 5 out of 5 stars

This is my third time using eezyimport.com to handle my own customs clearance. I hit a snag with the ISF filing and they immediately assisted me through chat and always respond immediately. The snag w... See more

Rated 5 out of 5 stars

Everything went very smooth. The web interface is simple and the Q&A section is very informative, if there's were any additional questions that I had I could just direct message and get an immediate r... See more


Company details

  1. Customs broker

About eezyimport

Written by the company

eezyimport.com



eezyimport’s mission is to provide a digital Supply Chain platform that puts the shippers in the driver’s seat.
We are driven to simplify the Supply Chain process, enhance customer profitability on every shipment, and disable the reliance on multiple mediators.
We are constantly expanding the community of independent shippers and now, our clients who already chose the “eezy way,” are driving demand for future eezyimport applications.


Contact info

4.9

Excellent

TrustScore 5 out of 5

643 reviews

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Rated 5 out of 5 stars

Great customer service

Eezyimport has had great customer service. They are easy to reach via chat or phone. Trying to importu first vehicle has come with a lot of questions about paperwork, etc, and they have been quick to respond.

5 September 2024
Rated 5 out of 5 stars

It is my first time to file ISF and I…

It is my first time to file ISF and I did not know how to do. But with the big help and very kind guide of eezyimport I could complete it. They helped me at every corner on the site and chatting also saved me in the situation of trouble and confusion.

9 August 2024
Rated 5 out of 5 stars

Nina crushed it

Nina crushed. Went way past what she had to. First time importer so I’m super green. She explained everything I needed currently, expanded my knowledge of importing and paperwork and helped me plan for the coming months. Give that girl a raise.

9 August 2024
Rated 5 out of 5 stars

Saved me from a nightmare

Wonderful experience. This is an incredibly difficult process and easy import has been a life saver. Very helpful, knowledgeable, and always responds promptly! Haven’t gotten my shipment yet but I’m feeling pretty good about everything!

6 August 2024
Rated 2 out of 5 stars

Two stars cause they did one part…

Two stars cause they did one part correct. They take your money let you file one part of your import, then when you need to finish the process they can’t. Had to find another broker who would have done everything in an easier way in the first place.

7 August 2024
Unprompted review
eezyimport logo

Reply from eezyimport

Dear Matthew,

Thank you for sharing your feedback. We're sorry to hear about your experience and the frustration it caused.

It appears that the commodities you imported are not supported by our broker, which led to the issues you encountered. We strive to be transparent about our service capabilities, and I apologize if this wasn’t clear from the start.

We’d be happy to assist you in the future with commodities that are supported by our services.

Rated 4 out of 5 stars

very good

Very informative,May be hard to use for first timers. But they also go out of there way to be available and answer any questions.

18 July 2024
Rated 2 out of 5 stars

Credit payment and ACH doesn't work

Credit payment and ACH doesn't work. Only Paypal works. Please fix payment gateway.

22 July 2024
eezyimport logo

Reply from eezyimport

Dear Hiu,
We're sorry you had a frustrating experience when processing your payment, and we appreciate you bringing this to our attention. We looked into this and found an issue relating to the ZIP code authentication of your credit card was what prevented you from paying via credit. We recommend checking this with your card issuer to avoid it next time.
Our team looks forward to working with you again in the future!

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