I won't be nice anymore,your company keeps trying to take money from my bank account for a service I do not have,DO NOT want and never subscribed to.every day you try so I keep my account locked becau... See more
Company replied
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See what reviewers are saying
After receiving a prompt answer by email, I replied making further questions but also suggesting a call to make the alignment faster and easier. Attendant Patrice called me right away and was very pat... See more
Company replied
I needed help with logging into both my admin and user account settings to review my faxes. Megha helped me understand each and every step along the way so I could get back into our account. I am gra... See more
Company replied
Great customer service. I had to send an email to the Corporate Support team to make a change to the setup of our account. A lot of times when I send an email like this, I get back a generic respons... See more
Company replied
Company details
Written by the company
Consensus Cloud Solutions, Inc. (NASDAQ: CCSI) is the world’s largest digital fax provider and a trusted global source for the transformation, enhancement and secure exchange of digital information. We leverage our 25-year history of success by providing advanced solutions for regulated industries such as healthcare, finance, insurance, real estate and manufacturing, as well as state and federal government, which result in improved outcomes. Our solutions can be combined with best-in-class managed services for optimal implementations
Contact info
700 South Flower Street, Suite 1500, 90017, Los Angeles, United States
- 13238173202 or 18008102641
- corporatesupport@mail.efax.com
- www.efaxcorporate.com
4.3
Excellent
242 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional courteous service
At the help desk, Marijana was very professional, solved my issue and patiently answered my questions.
21 March 2024
Unprompted review
Vincent was very knowledgeable and…
Vincent was very knowledgeable and helpful in resolving the password issue.
21 March 2024
Unprompted review
Reply from eFax Corporate
Issam, we greatly appreciate your nice words regarding the assistance provided by Patrice actually and I will make sure he is aware of your feedback
Patrice was VERY knowledgeable and…
Patrice is VERY knowledgeable and patient as he navigated me thru login issues and making account changes. He Rocks!
14 March 2024
Unprompted review
Reply from eFax Corporate
Thanks Claudine, It makes our day to hear that we were able to provide you 5-star service. We’ll make sure the entire team receives your feedback especially Patrice, they’ll be thrilled to hear your kind words.
I have called numerous times and no one…
I have called numerous times and no one has gotten me into my account until this angel answered the phone and walked me through it in 5 minutes.She is a great asset to this company!
11 March 2024
Unprompted review
Reply from eFax Corporate
Nicole, I will make sure that Marijana is aware of this wonderful review from you highlighting her superb support on that day. We wish you a wonderful day
Patrice was very helpful and…
Patrice was very helpful and knowledgeable.
7 March 2024
Unprompted review
Reply from eFax Corporate
Thank you so much Khushboo for taking the time to leave this very nice review highlighting Patrice's efficient assistance. We wish you a fantastic day!
Awful
Awful. I've been using eFax for nearly 10 years. Their site is dated and clunky, but functional. I have never had a problem until this year (hence the 2 stars).
This year, I switched to eFax Corporate. It took 45 days to port over my number. They then charged me twice for the month they ported my number over (an admitted error on their part), plus an account activation fee I was told would be waives. They conveniently forgot to credit me with the balance remaining from my eFax account, as I had paid annually.
I have now spent 3 months and precious hours of time trying to sort out my first bill - which should have been a credit of $40, but was instead $105, deducted automatically. I've received a lot of lip service, but nothing has been accomplished.
31 October 2023
Unprompted review
Reply from eFax Corporate
Thank you James for sharing your feedback with us. We are sorry to hear about your experience, and we want to assure you that necessary actions have been taken with the help of our sales and finance teams to address the issues you encountered. We value your opinion and would like to kindly ask if you would consider removing your online review now that the situation has been resolved. Your satisfaction is important to us, and we appreciate the opportunity to make things right. Thank you for your understanding
I had eFax Corporate password issues
I had eFax Corporate password issues. Upon contacting eFax Corporate, Patrice answered and did not stop assisting me until we finally were able to get the User site working. I am very grateful for the time spent and for making eFax Corporate work.
12 December 2023
Unprompted review
Reply from eFax Corporate
Thank you for taking the time to leave a 5-star review on Trustpilot. We greatly appreciate your feedback and are thrilled to hear about your positive experience with our product/service. Your review not only encourages our team but also helps other potential customers make informed decisions.
We strive to provide exceptional customer service and deliver the best possible experience.
Thank you once again for your kind words and for choosing our company. We look forward to serving you in the future.
Problem with fax receipt emails
One more problem with the IT systems, were Patrice was able to help us. Thank you !
19 November 2023
Unprompted review
Reply from eFax Corporate
Kal, we are delighted that Patrice managed to assist you with a positive outcome. Have a splendid day !
Patrice is an Efax superstar
Patrice was professional, friendly and very helpful. Felt as if he were a friend. Very kind. A+++
2 November 2023
Unprompted review
Reply from eFax Corporate
Stephanie, thank you very much for your kind words. They are certainly a source of motivation for the team. Have a fantastic day!
Great experience!
Patrice was extremely helpful and patient with my questions. He took the time to make sure all of my questions were answered and was very positive. I would feel comfortable calling again knowing I would get someone that professional.
13 October 2023
Unprompted review
Reply from eFax Corporate
We’re so grateful that you took the time out of your day to share your review with us, Sarah. We’ll make sure that Patrice receives your kind feedback. It will make him day!
Argyro was extremely helpful in…
Argyro was extremely helpful in assisting me with my password change. She stayed with me every step of the way until I was able to log back on. She then assisted me with creating a new user account. Argyro is a true asset to the organization.
5 October 2023
Unprompted review
Reply from eFax Corporate
Jerome, your words lifted our spirits today. It means so much to us when our customers appreciate the hard work that goes into making each day at Consensus. We wish you a wonderful day!
Quick and polite response from Patrice
Quick and polite response from Patrice, thank you.
29 September 2023
Unprompted review
Reply from eFax Corporate
Hello Scott, thanks for your nice words regarding the assistance received from Patrice. I will make sure he is aware about it. Have a great day !
Ariel was very helpful in assisting me…
Ariel was very helpful in assisting me with my password change. She made sure to follow company guidelines while assisting me. She stayed with me every step of the way until I was able to log back on. Ariel is a true asset to the organization.
28 September 2023
Unprompted review
Reply from eFax Corporate
Thanks Maximiliano for sharing your positive review. Feedback like yours is valued by every team member here and it gives us the motivation to continue assisting our customers at best. We wish you a wonderful day !
Quick response and very helpful.
15 September 2023
Unprompted review
Reply from eFax Corporate
Thank you very much for taking the time to leave a 5 star review after the assistance provided by Dakuto. We wish you a wonderful day !
Talking to someone can still be very rewarding
After receiving a prompt answer by email, I replied making further questions but also suggesting a call to make the alignment faster and easier. Attendant Patrice called me right away and was very patient, polite and effective to explain everything I needed to know. I wish I could always find someone like Patrice in other support partners. Great work!!
12 September 2023
Unprompted review
Reply from eFax Corporate
Gustavo, it is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services and just makes our day. We sincerely thank you for taking the time to share your thoughts with us.
Argyro from eFax Corporate was really…
Argyro from eFax Corporate was really helpful in getting me up and running again. Highly recommend eFax Corporate
7 September 2023
Unprompted review
Reply from eFax Corporate
Cherie, that is a fantastic feedback and it is make us so happy to know you had the assistance needed. We will make sure the team is aware of it. Have a wonderful day !!
Patrice was wonderful
Patrice was wonderful, had lots of patience and was very helpful.
5 September 2023
Unprompted review
Reply from eFax Corporate
Linda, We’re grateful that you took the time to leave us this excellent review. Thanks a lot!
Argyro from eFax Corporate is really…
Argyro from eFax Corporate is really helpful and quickly responds to all emails. Highly recommend eFax Corporate
4 September 2023
Unprompted review
Reply from eFax Corporate
Amazing feedback. Thank you so much Alice for giving us 5 stars! We wish you a wonderful day.
Excellent Service
Patrice assisted me in importing critical information so that I could start using my corporate account. He was patient, thorough and articulate in understanding what needed to be done.
28 August 2023
Unprompted review
Reply from eFax Corporate
Hello Dr Terry, your comments have been shared with our entire team. When we hear from happy customers like you, we spread the positivity around! Have a wonderful day.
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